Southgate Volkswagen

Let me start by saying that my purchasing experience was phenomenal due to the great salesperson I had, this fact, plus the fact that they have a nice waiting area is where the 1 star comes from. My first phenomenal due to the great salesperson I had, this fact, plus the fact that they have a nice waiting area is where the 1 star comes from. My first service, at 15,000 kms was unpleasant to say the least. When I purchased the vehicle I was told that runs around $200, not bad I thought, a little more than other oil changes but I knew VW's ran a little higher so needless to say I was shocked when they told me it was $387. I questioned it based on what I was told her response was "do you still want to do it" I felt like I had no choice since it is part of the required maintenance. Anyhow when I left $400 lighter I called my coworker who owns a VW and found out that his 15,000 service at another dealership cost $150 less!! when I called the service manager Holly to question it she asked if I could send a copy of his and she would get back to me. 4 days later she called and offered me a $55 credit towards my next service as the parts there were $55 more. I declined because I have no intention of returning to Southgate for service EVER. I know that the 30,000 km service at the other dealership is cheaper than what I paid for the 15,000 at Southgate, why the xxxx would I go back there? Absolutely ridiculous, she couldn't justify it, so no thanks. My advice is to shop around at the other dealerships! More

In the past, my friends and family has purchased dozens of vehicles from Southgate VW. From start to finish... sales to service, the experience is always top-notch. Marvin the GM, his sales team, Howard in of vehicles from Southgate VW. From start to finish... sales to service, the experience is always top-notch. Marvin the GM, his sales team, Howard in Parts, Rhonda in service... all provide a first class experience. I have recommended dozens of friends and acquaintances and will continue to do so. The brand and the people behind it can't be beat. More

I have had a Volkswagon for 6 years now and not once has service been good. The first time I brought my car in to have the back seat bolted down and an oil change. Got my car back without the oil change. To service been good. The first time I brought my car in to have the back seat bolted down and an oil change. Got my car back without the oil change. Today's fiasco, bringing a tire in. Made an apt for the tire to be fixed or replaced. I assumed replaced. They found a nail in the tire and were fixing it. great. except that they didn't look at it till the following morning. When I text to ask where the tire was. Oh, it will be ready before ten. I left my house at 1015, 5 mins away they text saying that the tire needs to be replaced. I suppose if you looked at it when it was scheduled we would have known it needed to be replaced and you could have ordered it then and I would have made alternative arrangements to get to the funeral I was supposed to be at. Got a call back from the service manager Holy. Advised that the the work order was opened yesterday but no one looked at it. Also advised that I wouldnt have a tire till next Wednesday. No solutions other than if you have a spare they would put it on or the donut. No service cars anymoe because they only have 7 left. This woman could care less that I have yet to have a good experience with this company or that I wanted to trade my car so I didnt have to deal with their rediculous CS. When I tried to thank Holy for attempting to call me back to address this, she yelled stating I am calling you back. Woah lady, listen to the rest of the sentence. Yike, keep the professionalisim going. No wonder service with your dealership is this pathetic. The only good experience I had was witht he young lady that booked my car in and the receptionist that use to work there. More

TLTR: dealer failed to provide regular updates on factory ordered car, surprised us with unexpected costs, and worse broke off our agreement so they can sell the car for more once it arrived 7 months after o ordered car, surprised us with unexpected costs, and worse broke off our agreement so they can sell the car for more once it arrived 7 months after ordering. A car we needed so we can take our newborn baby home from hospital. Went to Sherwood park, got the same car (without waiting for months!) for less money and more value. Given the conditions of the car buying market in 2022, I wasn't expecting much, but my first car buying experience couldn't have gone any worse. This dealership delivered on all negative "car salesman" stereotypes and beyond. My wife and I factory ordered a Tiguan in March 2022 with Steven and that's where customer support stopped. It took multiple weeks to get a receipt of our order and a few months to actually get the purchasing agreement. It wasn't until July that we actually got the cost of the vehicle (which of course was different from what Steve had handwritten down for us). Long story short, we complained, Danny the sales manager was gracious and gave us a discount as long as I agreed on the purchasing agreement. Having wasted several months, we couldn't cut our losses and agreed. Fast forward to April, car arrives and we get a call from the finance department to finalize the paperwork. In the call they try to upsell additional services so instead we ask to remove one of the packages which was forced on us, they agree, and everyone is happy. Unfortunately for this dealership, doesn't seem like they want to provide good customer service, so instead of us driving away in our brand new car for which we've waited for months, Danny refuses to sell to us and cancels breaks the purchasing agreement we had signed off on. All in all huge waste of time and energy. More

Worst experience i have ever had with dealing with warranty from a company. They told me everything was fine with my vehicle up to the point my warranty is expired even though I had a sensor coming on warranty from a company. They told me everything was fine with my vehicle up to the point my warranty is expired even though I had a sensor coming on. Then a month after my warranty expires they tell me I should replace my entire sensor board due to faulty sensors and told me these sort of things just happen due to alberta winters. I felt completely scammed! More

Thank you for your kind and professional handling of our car purchase Directing us to the best purchase Thanks to Southgate Volkswagen Staff sales specialist Stephanie Blundon car purchase Directing us to the best purchase Thanks to Southgate Volkswagen Staff sales specialist Stephanie Blundon More

I am really enjoying the car and S**** was great! That’s the end of the good comments unfortunately. Overall I consider my experience at this dealership terrible because of the finance man D****. That’s the end of the good comments unfortunately. Overall I consider my experience at this dealership terrible because of the finance man D****. Firstly, D informed me about the VW extended factory warranty which initially sounded great. He told me it included warranty for my fob in case I lost it or broke it. I asked how much all of this was going to cost. He did not want to tell me the exact number and tried brushing me off with “Your monthly payments won’t change”. I did finally get the number but it is very frustrating to have to fight for answers. My second grievance is about when I asked him if I was allowed to perform my own maintenance on the car, including oil changes. I explicitly asked if that would void the warranty and was told it absolutely would not. This is not true. I agreed to the warranty based on the assumption that was correct but when I read through the fine print on my warranty contract, it explicitly stated that if I even change my own oil, all my warranty is void. I also confirmed this with service department. Then I learned the info he told me about the fob warranty being included in the VW warranty was false. It’s through a third party and costs an additional $500. That cost was hidden under another line item called smart program. It is infuriating to agree to the VW and fob warranty for one price to learn the fob is not included and the bill is $500 more than expected. It is a similar story with the smart protection program. I was led to believe it was through the dealership and for any applicable chips, dings, and dents just to come in and it will be dealt with. However, it is through a third party, and you must arrange all appointments. It is not worth the $700. Another massive issue is with the financing itself. D**** said he checked all the banks for the best rate. He asked who I banked with, and I told him RBC. He said that RBC and TD were offering the same rate but asked if we could do TD because it’s a lot less paperwork. I agreed because I thought it might be because he gets more kickbacks from TD, and I did not mind because it was the same rate of 8.5%. I still trusted him to give me the best deal, so I did not question that high rate in the moment. However, after leaving the dealership, I decided to check RBC anyway out of curiosity, and they said they’d do a 6% interest rate. That is a significant financial impact, so I was very angry because I felt like D**** didn’t compare banks but just went with the easiest and more beneficial bank for him. Once I realized all the misinformation I was dealt, I had to cancel all the warranties, programs, and financing. It was easier for me to do my own financial sorting and write them a check. I understand finance guys push for upsells to get a commission, but I did not expect outright lies. He claimed to have worked this job for 10 years, so he was either straight up lying or has not yet properly learned the details of what he is trying to sell which is also very poor professionalism. I share my experience to hopefully prevent someone from ending up spending thousands of dollars more than necessary. There are better dealerships out there that won’t waste your time and money. More

This was the worst buying experience. I have talked to 3 different sales people for the last year and none of them followed up with me for a quote on a trade in. When I went in yesterday with my 5 year old different sales people for the last year and none of them followed up with me for a quote on a trade in. When I went in yesterday with my 5 year old daughter to inquire about a USED vehicle, they not only refused to negotiate but were EXTREMELY insulting treating me like I was stupid. They gave me an extremely unfair price both on my trade in and tried to charge me full blown new price on a used vehicle and made me wait 2 and a half hours while he prioritized other customers. He didn't even know the specs of the cars they were selling!! DO NOT come here to buy your car!! We ended up finding the exact same vehicle with 23000 LESS kms for $7900 less and was treated with WAY more respect!! Talk about being taken advantage of especially if you are a single mom! Go to Grand prairie Volkswagen!! More

Really bad service overall, try ur service otherplaces. Although it is an official flagship store, you should not expect your problems to be solved here Although it is an official flagship store, you should not expect your problems to be solved here More