Southgate Volkswagen

Fantastic experience! This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send hi This is the second car I've purchased from Adam Dilullo at Southgate Volkswagen and I'll definitely buy from him again, as well as continue to send him any referrals I can. His customer service is excellent and he was able to get my new car ready for me on time. Very easy to deal with and accommodating! More

Through and detailed. I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am I have always felt welcomed and treated fairly and even at times exceptional. I bought my 2015 Jetta last year and have put on 65,000kms since so I am no stranger to the service department. My last appointment was an excellent example of how to display exemplary customer service and go above and beyond. I'm greatful I like my VW because even if I didn't I might still choose southgate VW based on my experiences with them. More

Informative and friendly Bill is courteous and friendly. I asked about winter tires and he directed me to Howard in the parts department. Howard was informative and negotiated Bill is courteous and friendly. I asked about winter tires and he directed me to Howard in the parts department. Howard was informative and negotiated pricing. I ended up changing my mind about the tires and a receptionist passed along the message to Bill. I dropped off my comp loaner (always appreciated) amd picked up my car. Bill stopped by the front desk to give me a VW touque. Small gesture, but lovely way to end a service appt. Price was high to get my oil changed and tires rotated. Otherwise, great appt. More

Winter rims and tires Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in min Service Staff was excellent. Attention to detail regarding product, installation and value for dollar spent. All with a practical perspective in mind. A commitment to value/service on their part = a commitment to customer loyality on my part. More

Continual failure to complete the job I called in to Southgate Volkswagen to have a oil pan heater put into my car, a diagnostic of an inconsistent engine light and a car detailing. My app I called in to Southgate Volkswagen to have a oil pan heater put into my car, a diagnostic of an inconsistent engine light and a car detailing. My appointment was for Monday morning at 8:45am and the cleaning was not complete by the end of the day, so I was notified that they would need to keep it another day. I agreed. I was called on Tuesday to be told the cleaning had been completed and my car was ready to be picked up. I arrived by taxi to pick my car up only to pay over a thousand dollars and unlock an uncleaned car. The employees on site said they would like to keep the car to finish the cleaning and they would pay for my taxi back home. I was called on Wednesday to be informed that they were now going to deliver my car to me and upgrade my cleaning. When the car was delivered to me the car was missing part of the hubcap, the side view mirrors were still covered in dirt, underneath the seats had not been vacuumed and my snow scraper was missing. I called Southgate Volkswagen and was told it would be looked into and I would be called back (I was not called back). Thursday morning was the first snow of the year, so I spent my morning hand scraping snow off my car. I've called Volkswagen twice since and spoke with another service representative and left a voicemail and still have not been called back. I seriously question the quality of work that has been done on my car when a simple clean cannot be finished properly more than once. More

Service of my Jetta diesel Quick and courteous service. Final charge close to the phone estimate when booking service. I have dealt with Southgate for at least 20 years, if not Quick and courteous service. Final charge close to the phone estimate when booking service. I have dealt with Southgate for at least 20 years, if not longer. More

First service experience at VW with my new Jetta I attended VW to have winter tires installed. When I arrived I did not have to wait in any line. The advisor, Chris, explained the process and gave me I attended VW to have winter tires installed. When I arrived I did not have to wait in any line. The advisor, Chris, explained the process and gave me the approx. wait time. Also I was granted a complementary car wash but was not able to have the Jetta washed as the car wash broke down. I advised Chris I will accept a rain check. More

Service & winter tires The person helping me when I first got there was very nice. It was a speedy process and my vehicle was done even faster than they estimated. The person helping me when I first got there was very nice. It was a speedy process and my vehicle was done even faster than they estimated. More

Oil change and overall inspection of problems The person helping me with my service was on point with alot help and showing that you mattered it was a great experience thank you The person helping me with my service was on point with alot help and showing that you mattered it was a great experience thank you More

Speedy I brought my car in without an appointment and they were able to get it back to me in a timely fashion. I told them they could keep the vehicle overni I brought my car in without an appointment and they were able to get it back to me in a timely fashion. I told them they could keep the vehicle overnight if needed and I was told I should have my vehicle by 5 pm and it was done by about 12:30 so that was good I didn't have to wait long to get the work done. More