Southgate Volkswagen

friendly and took their time with helping us out We brought our vehicle in on a Saturday and although the service adviser was alone and we did have to wait some time before he came to help us, he did We brought our vehicle in on a Saturday and although the service adviser was alone and we did have to wait some time before he came to help us, he did apologize for the wait & was helpful in getting our vehicle booked in for service on Monday. I received the phone call Monday morning from a different adviser, she explained the issues and what was done and possible things to watch out for in the future. When we picked up the vehicle it was a different service adviser, again, but he too was helpful and took the time to answer any questions we had. The lady who took the payment was wonderful! Friendly, chatted and did not look like she was being disturbed from her job or visiting with other employees; which is the total opposite from what we experienced the last time we had our vehicle in for service. A marked improvement, thank you! More

good help price is a big problem bit much and you should train garage works to speed up work in the garage and offer credit for costumes price is a big problem bit much and you should train garage works to speed up work in the garage and offer credit for costumes More

very professional and fast Friendly and proficient and quick and knowledgeable. Everyone was helpful. I had a great experience. I would def go back to this dealership again t Friendly and proficient and quick and knowledgeable. Everyone was helpful. I had a great experience. I would def go back to this dealership again to do up keep on my vehicle. I would also love to buy another vehicle from this dealership. I have no problems with the vehicle. It's very reliable and great on fuel. More

Friendly and professional We used to use the other dealer in Edmonton and I had nothing but problems. So we switched to Southgate VW and haven't looked back. I have received gr We used to use the other dealer in Edmonton and I had nothing but problems. So we switched to Southgate VW and haven't looked back. I have received great service since switching. Any services we have needed have been completely in a timely manner. The service specialists are knowledgable and helpful. I highly recommend Southgate VW More

Easy to deal with Came in for a regular service, was met by Bill and a younger fella (can't remember his name). Bill took the time to explain exactly what was going to Came in for a regular service, was met by Bill and a younger fella (can't remember his name). Bill took the time to explain exactly what was going to be done, including having my winter tyres and wheels put on the car. When picking up car the younger fella from that morning sat down with me and went over everything in detail that was done, he answered any questions i may have had and made sure everything was sweet as before i left the dealership.!!! More

Spent almost $700 on service, no toque or free roadside Hello, Just picked up my Tiguan on Nov 30, spent almost $700 on 122,000 km service. The young man who checked me in was excellent. I spent almost $ Hello, Just picked up my Tiguan on Nov 30, spent almost $700 on 122,000 km service. The young man who checked me in was excellent. I spent almost $700 on service, nothing major was done, and my car not washed. Next door a Volvo my husband had minor service and they washed his car. This is not the first time VW has not washed mine. Minor things but still shows lack of good service. Also today I am getting emails about either a free toque or 6months of road side assistance with service. Why was I not offered either of these? Honestly will shop around next time I need service. More

Happy with service. Not the tyre squeak explanation I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the I have had a tyre squeak - noticeable at slow speed mainly - complaint whenever I come in for a service. I have never had this problem with any of the other cars I have had, including our second car which is a VW Passat wagon. So why do I have to listen to some B.S explanation about winter, the moisture, the metal of the disc brakes, etc, etc. In fact, I get the feeling that I am at fault and NOT the car. And the final indignity is that I am told that I should brake harder. When I leave a car parking parkade I am the ONLY car squeaking on its merry way to the exits. Not good enough. I expect that a VW should NOT have squeaking brakes. This "Das Auto" has a squeaking brake problem and it has not been resolved and it is definitely not my problem. More

Pain free experience Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with Been to many independent shops and other vw dealerships before. This was the easiest and fastest experience I've had. Came in with some problems with my vehicle. Bill, Howard and the guys in service found the problems, supplied the parts and fixed them. No hassle, no troubles, just in and out! More

Geary good Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . Was great work Thank you for keeping the car well away On hour wedding and holly moon thank you we will be back for the spring serve . More

Oil pressure light keeps coming on Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. Simple 15,000 oil change and I had to bring vehicle back next day to fix an engine oil light. Same light came back on next day and is still on. More