Southgate Volkswagen

Excellent customer service department. Fast and friendly service. Loved having the complimentary car wash included. Fast and friendly service. Loved having the complimentary car wash included. More

Work was performed as scheduled. Courtesy car was available as promised. The staff had paperwork completed before I arrived Courtesy car was available as promised. The staff had paperwork completed before I arrived More

Very pleasant Service Adviser. Tech discovered a coolant leak that was very expensive to repair, but I have not had issues before this. Tech discovered a coolant leak that was very expensive to repair, but I have not had issues before this. More

Southgate VW seems to be a very friendly, helpful and efficient dealership. The staff do what they say they are going to do, that builds confidence in their service! efficient dealership. The staff do what they say they are going to do, that builds confidence in their service! More

Fast service and very good customer relations. I’m happy we have that service in Edmonton.Will be recommending all customers coming this place. I’m happy we have that service in Edmonton.Will be recommending all customers coming this place. More

I took my car to Southgate VW for a simple oil change and what should have been a warranty issue for a button that doesn’t work. Instead, they wanted to charge me $180 just to check the button—even though I what should have been a warranty issue for a button that doesn’t work. Instead, they wanted to charge me $180 just to check the button—even though I provided video proof it wasn’t working. When I picked up my car later that day, the check engine light was on. Turns out, they didn’t even tighten the oil cap properly. I had to leave my car there for another day because of their mistake. To make matters worse, I received notifications from my VW app showing that their tech took my car on a “test drive” to validate the “repair” where he was driving 110 km/h in a 60 and 80 zone. Completely unacceptable and unprofessional. Do not take your vehicle here unless you want half-done work and your car abused like it’s stolen. I have screenshots and app notifications to back up everything I’m saying. More

Our aervice advisor was amazing! She was extremely helpful, patient, understanding and accommodating! I would highly recommend this dealership for anyone needing service. She was extremely helpful, patient, understanding and accommodating! I would highly recommend this dealership for anyone needing service. More

Their customer service team are very friendly and kind , they done their job properly well appreciate it. they done their job properly well appreciate it. More

Great costumers service. They book me right away and fixed my car on time.Thank you They book me right away and fixed my car on time.Thank you More

Southgate Volkswagen provides excellent service and a great staff. I highly recommend them. Thank you Southgate Volkswagen. great staff. I highly recommend them. Thank you Southgate Volkswagen. More