South Trail Kia
Calgary, AB
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218 Reviews of South Trail Kia
Service was terrible couldn’t get through to anyone to answer my questions and they were rude on the phone I will never buy another car from Kia answer my questions and they were rude on the phone I will never buy another car from Kia More
Buyer beware. South Trail Kia is only interested in selling you a vehicle; once they have your money their customer service goes downhill and staff do not appear t South Trail Kia is only interested in selling you a vehicle; once they have your money their customer service goes downhill and staff do not appear to be interested in communicating with you anymore. I'm trying to resolve two issues with my Kia, including a recall, and have not had any success getting a helpful response from them. My concerns with my Kia aren't major right now, but I cannot imagine having to deal with this type of customer service for a serious issue. I bought a new Sportage HEV from South Trail Kia in Nov 2025. I had a great experience with the sales team and it was easy to get answers to my questions and finalize the purchase. However, six months later, I have had two recent issues come up and I feel as though I am being intentionally ignored for both. I bought a dashcam from South Trail Kia and had them install it. The SD card suddenly stopped working within the warranty period. On April 25, 2026 , I sent an email to the parts manager who had arranged the installation back in January. He responded two days later saying he would reach out to his rep and then advise me on next steps. I followed up again on May 4th, May 15th and a voicemail on May 25 but haven’t received a response from him. I received a recall letter from Kia affecting my vehicle. There was an issue with completing the recall update over the air, and on May 19th I sent an email to another staff member to inquire about who the right person to contact would be. I have not received a response to this email either. This poor standard of customer service is not limited to one person at South Trail Kia, it shows a pattern of disregard for their customers. More
The gentleman that I dealt with that service was amazing. He took his time. He explained things to me. He called me after the diagnosis was done explained everything to me priced out everything. Very profess He took his time. He explained things to me. He called me after the diagnosis was done explained everything to me priced out everything. Very professional. More
"Service Advisor Sarah McGee maintains high levels of customer satisfaction. She exemplifies a calm, professional approach and is exceptionally attentive to customer requirements." customer satisfaction. She exemplifies a calm, professional approach and is exceptionally attentive to customer requirements." More
The staff were extremely accommodating and made the entire process easy and stress-free.“Everyone I dealt with was very knowledgeable and took the time to answer all my questions. entire process easy and stress-free.“Everyone I dealt with was very knowledgeable and took the time to answer all my questions. More
From the moment I stepped in the front door and met the sales representative Yu my experience could not have been better. All my questions and requests we’re taking into consideration with respect. After h sales representative Yu my experience could not have been better. All my questions and requests we’re taking into consideration with respect. After help decide on the vehicle I was interested in Yu helped me negotiate a fair and reasonable offer that was accepted. I put down a deposit and met with Brandon finance manager, who was very personable, helpful, and guided me through the rest of the process of purchasing a new vehicle. The day I arrive to pick it up all papers were in order to sign. My car was in the showroom sparkly, clean with a bow on it they took a couple of pictures of me with it. I wish I could remember the girls name that went over the car with me, but she was so personable and offered to help me anytime. I needed more information on the vehicle just to stop in. I would highly recommend Kia South Trail. Shopping for a car can be very stressful. I feel they made it more enjoyable. I thank everyone at South Trail, Kia. I forgot to mention the day I came to pay the deposit on my new vehicle. The car I was driving was my brother-in-law‘s and the warning came on low tire pressure. I drove into the service department told them I was there to place a deposit on a new car and the one I was driving had a warning to check tire pressure. They told me to leave it with them and they would look after it and they did. I will return to have my vehicle serviced there. As a car owner, I’ll be wanting is great service for a reasonable price and I think that’s what you’re offering. It goes. Along way. People will return if they don’t feel taken advantage of. I witnessed a Honda for many years take advantage of my dad. until I stepped in after he got dementia and didn’t let them do that to him anymore. More


