South Pointe Toyota

Unfortunately, our experience purchasing a vehicle from Toyota South Pointe was extremely disappointing. From the beginning, we felt that transparency and customer service were lacking. We were assigned Toyota South Pointe was extremely disappointing. From the beginning, we felt that transparency and customer service were lacking. We were assigned to Patrick Baylon, who provided only limited information and was often difficult to reach. Responses to questions frequently required multiple follow-ups, and even simple inquiries seemed to require approval from management. Despite requesting a test drive several times, we were never given the opportunity to do one. The biggest issue, however, was how the pricing was handled. The vehicle price presented to us was higher than the price shown on Toyota's website. I specifically told Patrick that I wanted to discuss the pricing before moving forward, and he explicitly told me that we could discuss it. Shortly afterward, however, he asked for a $1,000 deposit to reserve the vehicle and had us sign paperwork. At no point were we clearly informed that the price was final and non-negotiable. Because we had been told that pricing could still be discussed, we reasonably assumed the numbers were preliminary. After waiting nearly three months for the vehicle, we only discovered at delivery that the price had effectively been locked in from day one. We felt misled and deceived. When we raised our concerns, management offered a small accessory as compensation. While appreciated, it completely missed the point. The issue was never about receiving a free accessory—it was about honesty, transparency, and ethical business practices. What happened next was even more concerning. After the purchase, Patrick sent text messages asking me to give him a 10/10 review score in exchange for a "small gift." I still have screenshots of these messages. Asking customers for perfect reviews while offering gifts in return is highly inappropriate and raises serious concerns about the credibility of customer feedback. We also spoke with management, but received no meaningful apology and no indication that the underlying issues would be addressed. Overall, we left feeling tricked, frustrated, and deeply disappointed. Based on this experience, I cannot recommend Toyota South Pointe. This experience has significantly damaged our trust in both the dealership and, unfortunately, the Toyota brand. I rarely leave negative reviews, but potential customers deserve to know about our experience before making a major purchase. More

I purchased a brand-new 2025 Toyota RAV4 from South Pointe Toyota in Calgary, Alberta. Within just six months of ownership and fewer than 8,000 km of driving, the vehicle suffered a major engine failur Pointe Toyota in Calgary, Alberta. Within just six months of ownership and fewer than 8,000 km of driving, the vehicle suffered a major engine failure caused by a manufacturing defect. I was informed that A/C coolant leaked into the engine, resulting in extensive damage that requires replacement of a significant portion of the engine, including the head gasket. I purchased a new vehicle specifically to avoid the reliability concerns that can come with used vehicles. Instead, I am dealing with a serious factory defect that existed from the time the vehicle was sold. While Toyota has agreed to cover the repairs under warranty, the required parts are on backorder, and I have been told that the repairs will take approximately three months to complete. My concern is not only the inconvenience of being without my vehicle for an extended period, but also the long-term implications of having a major engine repair performed on a new vehicle. Once the warranty period expires, I will be left owning a vehicle that experienced significant engine damage and repairs at less than 8,000 km, despite no fault of my own. If any further issues arise from this I will have to pay for it out of pocket. South Pointe Toyota has provided me with a rental vehicle, which I appreciate. However, the rental is a Hyundai Elantra, a compact sedan, whereas the vehicle I purchased was a mid-size SUV. The loaned vehicle does not provide equivalent functionality or utility to what I paid for. I am disappointed that South Pointe Toyota has not offered a replacement vehicle for the defective one they sold me or another meaningful resolution given the severity of the defect and the length of time the vehicle will be out of service. When a brand-new vehicle experiences a major manufacturing failure within months of purchase, customers should not be expected to simply accept months of downtime and a substantially repaired engine as though nothing happened. I am sharing my experience so that other costumers can make informed purchasing decisions and so that South Pointe Toyota understands the impact these situations have on their customers. I hope they will reconsider how cases involving serious defects in new vehicles are handled and work toward a resolution that fairly reflects the circumstances. More

Very disappointed with how my situation was handled at South Pointe Toyota. I noticed a scratch and small dent immediately after my vehicle was returned from service. There was no walk-around inspectio South Pointe Toyota. I noticed a scratch and small dent immediately after my vehicle was returned from service. There was no walk-around inspection with me at drop-off and no signed damage report. I communicated directly with General Manager Brian Schmidt regarding this issue, however responsibility for the damage was denied based on photos taken without me present. I contacted Toyota Canada and AMVIC, but unfortunately the issue remains unresolved. What disappointed me most was the lack of accountability and professional customer care throughout the process. I recommend customers carefully document their vehicle before any service appointment. More

I decided to give South Pointe Toyota a 5 star review as a retired 69 year old oil field professional with 50 years experience in service. From a warm and welcoming receptionist to Chris Ye who welcomed me a retired 69 year old oil field professional with 50 years experience in service. From a warm and welcoming receptionist to Chris Ye who welcomed me and arranged for Ray to perform an hour training session combined with finalizing the details with finance (which most people dread). Cory Hogue had been welcoming and laid out the options in the most professional way without any “pressure tactics. Just a nice conversation about our stages in life and let me chose what worked for me. Buying a brand new Crown Signia is a big deal and they were so easy to work with through the buying process. When we had sorted out the deal I took a 4 hour bus ride to Calgary from Edmonton to pick up my new vehicle today and could not be happier. As a background I have worked out of Toronto, Houston and managed a multinational company from Antwerp Belgium. They were superb to work with! Just got back home after a 3 hour drive with my new Crown Signia and averaged 6.9 litres/100km driving 110-120 km/hr. Confirmed $1,300.00/year with Toyota by retiring my Hyundia Santa Fe Sport which was 12 years old. Could not be happier and the Signia steered itself all the way home on cruise control. I was amazed at the technology! More

Excellence customer service. He’s help with everything specially Robin Dhingra guided us through everything and made us understand between electric and the gas vehicle. He’s help with everything specially Robin Dhingra guided us through everything and made us understand between electric and the gas vehicle. More

Melissa in service was very helpful to me. I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the hospital. Thank-you very much. Also the fellow, don’t remember his name, who accepted my car for service was very pleasant to deal with. Thank you both. More

Extremely disappointed with South Pointe Toyota. I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was la I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was later told I must pay for a vehicle inspection before they would provide the promised oil change — something that was never part of the original agreement. This is a bait-and-switch tactic, plain and simple. I’m not a one-time customer either. I previously bought a $70,000 truck here and regularly service my vehicles with them. Apparently, loyalty means nothing once the sale is done. My advice to potential buyers: do not rely on verbal promises from this dealership. Get everything in writing, or be prepared for them not to honor it. More

Recently visited this dealership and had a SUPER BAD experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES tr experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES trying to close the deal. He got my credit card info, ran a credit check, and offered a "great deal" - but NOTHING was on paper. Promised free winter tires, but I had to settle for a different color. I Paid deposit by just blindly believing their words. BUT when it was time to pick up the vehicle... Showing up with WHITE COLOR and NO WINTER TIRES I was DEVASTATED, Said they'd only give me the white color, and if I didn't want it, 20+ people were waiting 😤 Manager had ZERO courtesy at all. MORAL: *DO NOT TRUST THIS DEALERSHIP* Every word is a scam Save yourself the headache! *Details:* - Sales guy pushed for a deal aggressively - No paperwork, verbal promises only - No winter tires, color changed at delivery - Poor customer service. More

Most dishonest Toyota dealer in Canada. I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they pr I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they probably sold it for higher price to some one else. Constant lying by sales manager Howard and salesman Alex.. The sales man is worst I have seen. He lacks knowledge and professionalism. I called owner many times but he didn’t answer my calls. More

I purchased my second 4Runner through Kevin at South Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost an Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost anywhere, it's the during and after purchase support that is extremely important to me." Thanks Kevin. More