
Signature Mazda
Richmond, BC
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2,005 Reviews of Signature Mazda
Signature Mazda is consistently clean, organized and efficient. Service reps, such as David Cui, are knowledgeable, helpful and personable. i feel confident in their abilities to maintain my vehicle and efficient. Service reps, such as David Cui, are knowledgeable, helpful and personable. i feel confident in their abilities to maintain my vehicle and trust their judgment. More
Phenomenal service from booking appointment, to check in, to Covid safety protocols, to text messaging, to service to review of paperwork with Quentin and departure to Covid safety protocols, to text messaging, to service to review of paperwork with Quentin and departure More
Great experience with my car maintenance. Service rep explained everything thoroughly. The waiting area was clean and spaced apart. Love having a nice latte while waiting. explained everything thoroughly. The waiting area was clean and spaced apart. Love having a nice latte while waiting. More
Signature Mazda has been servicing my 2015 MazdaCX-5 since new. Service is excellent and always on time - front counter reps are good. My money is with the one mechanic who was doing a basic service on since new. Service is excellent and always on time - front counter reps are good. My money is with the one mechanic who was doing a basic service on the car and quite by chance found a nail in the sidewall. We were leaving the very next day for an I-5 fast trip to Southern California for a cycling event so this mechanic might well have saved us from a flat tire en route or worse, a serious accident. Servicing includes a complementary wash and vacuum. Agree with another customer's comment that employees should not be instructed to tell the customer that filling out a survey with an "excellent-rating" would be appreciated. Let the customer decide if he wants to complete the survey when he gets the email from the dealer. More
Respectful and no nonsense negotiation on getting a new vehicle. All meetings were set to match our schedule and everything was ready and completed on time. Salesperson was very knowledgeable and managers vehicle. All meetings were set to match our schedule and everything was ready and completed on time. Salesperson was very knowledgeable and managers were most helpful. It was a pleasure to do business at Signature Mazda. More
I had a great experience on my car maintenance service at Signature Mazda. Corinne at the service counter was so nice and gave me great option and service. I will be back sometime soon! Thanks! Signature Mazda. Corinne at the service counter was so nice and gave me great option and service. I will be back sometime soon! Thanks! More
Overall excellent service. You shouldn't expect your customers to provide feedback because it reflects on your employees if we do not do it. Terrible way to treat your own employees. Cero stars for head customers to provide feedback because it reflects on your employees if we do not do it. Terrible way to treat your own employees. Cero stars for headoffice public relations. More