Signature Mazda

As always service was excellent at Signature Mazda. Everyone is friendly and very professional. Communication is excellent - I am always clear on what services will be performed and the costs associate Everyone is friendly and very professional. Communication is excellent - I am always clear on what services will be performed and the costs associated with the work - no surprises. More

Super friendly and welcoming staff! My service was done in record time and with amazing communication from Mazda. They even gave my car a light clean inside and out. in record time and with amazing communication from Mazda. They even gave my car a light clean inside and out. More

The experience was hassle free. Everyone I dealt with were both professional and pleasant to deal with. No over the top upselling or pressures. I got the vehicle that I wanted, for a competitive price an were both professional and pleasant to deal with. No over the top upselling or pressures. I got the vehicle that I wanted, for a competitive price and process was quick and without problems. So 5/5 stars...good job guys. More

Justin Kim and team helped us with a lease buyout and new lease. Everyone that we interacted with was friendly and efficient. Our experience at Signature Mazda was excellent. We have been customers since 199 lease. Everyone that we interacted with was friendly and efficient. Our experience at Signature Mazda was excellent. We have been customers since 1997 and the outstanding service we receive, along with Mazda's award-winning vehicles, keeps us coming back. More

Always a great experience with Signature Mazda. Just did a lease renewal with Justin Kim and the team. They make things work and are always great to deal with. Highly recommend this dealership. a lease renewal with Justin Kim and the team. They make things work and are always great to deal with. Highly recommend this dealership. More

From scheduling an appointment to a time frame that worked for me, to dropping off and picking up the car. Good service, good followup .. thank you worked for me, to dropping off and picking up the car. Good service, good followup .. thank you More

My service at Signature Mazda is always great. My car was service and finished within the required time. The person that looked after me was David Cui. He explained all the maintenance that needed to was service and finished within the required time. The person that looked after me was David Cui. He explained all the maintenance that needed to be done to my car. My car is running smoothly now. More

I was in and out and as usual service was good and fast. Corrine looked after me with her usual efficient way. I have no complaints and it is nice to have such people to be looking after my vehicle. Thank Corrine looked after me with her usual efficient way. I have no complaints and it is nice to have such people to be looking after my vehicle. Thank you. More

the staff at signature Mazda was incredible. super impressed with the professionalism and thanks to Marco Babic I drove away with a 2016 Nissan Altima Sedan. would highly recommend! impressed with the professionalism and thanks to Marco Babic I drove away with a 2016 Nissan Altima Sedan. would highly recommend! More

UPDATE: 02/07 - The "owner" replied to my Google Maps review. Back to 1 star based on that demonstrably false response. Bought a new 2021 CX-5 in December 2020 - deal closes, all is well, or so I thou review. Back to 1 star based on that demonstrably false response. Bought a new 2021 CX-5 in December 2020 - deal closes, all is well, or so I thought, but here's where it all starts to fall apart. 1. This dealership forces you to buy their VIP package (or I didn't negotiate hard enough to get it turfed - either or). It includes 15% off any accessories you buy through them until about 1 month after you take the vehicle home. The accessories I purchased were in the deal at full price rather than the 15% off and I overlooked this on the final price sheet. I guess caveat emptor, yeah? Loss to me - about $150+taxes. Funny how their pricing system fails to calculate this properly... 2. One of the accessories I bought was the 2" trailer hitch. So during the deal with the salesperson, I'm constantly referencing the Mazda Canada website to price these out. It clearly notes on the Mazda Canada website that the price of the 2" trailer hitch includes the wiring harness. During the negotiation another sales person asks if I need the wiring harness installed. I say no, I do not need it installed. I guess he asks because this particular dealership doesn't honour Mazda MSRP on some accessories. I find this out when I am having my accessories installed (two weeks after I pick up the car because they needed the deal to close before year end and couldn't install the accessories before I pickup my vehicle) and I object to paying for the harness. I was fine without the wiring being installed, but I want the wiring harness itself for future use. They try to convince me this is normal at every Mazda dealership (above MSRP accessory pricing), that it's my fault for not looking at Signature Mazda's website vs Mazda Canada, etc. After I decline them 3 times and ask for a refund they offer to not only give me the wiring harness but install it for the MSRP price I originally paid. I decline, because at this point I don't trust them. Loss to me - $0 because I declined to get it done with them, but would cost $300+tax more for the harness+install than a dealership that honours Mazda Canada MSRP pricing. 3. I message the salesperson to refund me for the trailer hitch I declined as it was part of the original deal. She quotes the refund as the MSRP price less the VIP package 15% discount they never gave me on the accessory to begin with and no sales tax reimbursement. Sigh. I text her a picture of the contract I signed that shows they not only charged me full MSRP for the accessory but that they charged me sales taxes on top of this - I explicitly point that I was charged sales taxes on the accessories to her. A week later I get a refund cheque in the mail for the MSRP price of the hitch without the sales taxes. Sigh #2. Not making a scene over $70, just glad to be done with Signature Mazda at this point. Loss to me - $70 in sales taxes they never reimbursed in the refund. 4. The day I closed the deal, the Finance manager told me I had to make a partial pre-payment of $1,000 via credit card. Six weeks later the first financing withdrawal hits my bank account at the full monthly amount. Where did my pre-payment go? I check with the financing bank - the dealership submitted the full price of the loan - no deduction for my $1,000 prepayment. I call the Finance Manager, he "checks with accounting" and they refund me my $1,000 same day. How many other customers prepayments did they "forget" about? Loss to me - $0, but would have been $1,000 if I hadn't recalculated the deal terms and the talked to the financing bank six weeks after the deal closed. Completely unforgivable, intentional or not and given they just stiffed me for $70 in sales taxes on a refund I know which of those two I think is more likely. Giving 2 rather than 1 stars because when pointed out, these were made right (mostly, see #3 above). But if I wasn't closely scrutinizing everything, I'd be out close to $1,600 via subtle ways in which this dealership separates you from your money. Tread _carefully_ here folks. More