Signature Mazda

The staff were super nice and professional and the atmosphere was great. They helped us meet our budget and vehicle needs and made the process flawless. They went above and beyond and we couldn't hav atmosphere was great. They helped us meet our budget and vehicle needs and made the process flawless. They went above and beyond and we couldn't have had a better experience. More

My recall appointment went smoothly and the customer experience was great. The service team was helpful and kind. experience was great. The service team was helpful and kind. More

I have various concerns regarding a recent visit to your dealership, as I have been a loyal customer for several years and this experience stood out in a negative way. First, I noticed that some loose ch dealership, as I have been a loyal customer for several years and this experience stood out in a negative way. First, I noticed that some loose change (under $5) was missing from my car after the service. While I understand that leaving small valuables in my car wasn’t ideal, I had specifically saved this change for a purpose on Sunday, so I am certain it was there before the service. While the amount is minimal, it is the principle of the matter, and I was left quite disappointed. Additionally, I observed concerning behavior from one of the front desk clerks during my visit. The tall, dark blonde male clerk was incredibly unprofessional and impatient when a customer, who had been seated longer than I had, approached the desk to inquire about the estimated check-in time. His question was fair, yet the clerk was dismissive and rude. It was obvious the customer’s first language was not English (based on accent, I believe it was an Asian dialect), and though I don’t speak the language, it was clear that the customer was simply trying to get some clarification. The clerk seemed uninterested in helping, staring at the customer condescendingly as he struggled to rephrase his question. His attitude was rude and unhelpful. This is absolutely not the type of character you would want at the front desk. Incredibly negative, unkind, unprofessional, and lacking patience. I felt so sorry for the man who had asked such a simple question. The front desk should have people who can maintain a positive demeanour and not radiate so much negativity. I had only been at the desk for all but 5 minutes. I would recommend training on proper customer service and etiquette. I work in HR and this behaviour was incredibly disappointing to see and requires performance management. Irregardless of this occurring in the workplace this is NOT how you treat people in any environment. In addition, the clerk’s chair was positioned in such a way that when Arthur, who was preparing my documents, walked to the back printer area, he inadvertently bumped into it. Arthur laughed it off, but the clerk rolled his eyes at him in response, as if Arthur had done something wrong. This behavior was unprofessional, especially considering the clerk’s own lack of awareness about the space he was occupying. The chair was so far from his desk I could visibly see it from the customer side. He should be mindful that the back desk area is shared space, and this kind of behavior only creates unnecessary hazards for his peers. He didn’t even bother to move the chair back to the appropriate spot. He just acted like Arthur was such a disturbance for making noise when the chair was bumped into. This clerk displayed 2 examples of poor character to both a customer colleague in such a short time span of me checking in. What a shame. I can only imagine how the rest of the day went. I would like to recognize Arthur, who was, as always, very professional, efficient, and polite. He handled everything quickly and with a positive attitude, which I truly appreciate. He is a great role model if proper conduct when working in a front facing role. I trust you will take this feedback seriously, as I believe these issues reflect poorly on the otherwise positive reputation of your dealership. Thank you for your attention to this matter, and I look forward to continued service in the future. More

The sales and service are very professional and enthusiastic. I will continue to choose Mazda products enthusiastic. I will continue to choose Mazda products More

Recent regular service was speedy and efficient. A concern with the infotainment system was addressed without issue. Service advisor went out of his way to ensure I was able to receive my car by the A concern with the infotainment system was addressed without issue. Service advisor went out of his way to ensure I was able to receive my car by the time I needed. More

Great overall experience with scheduling the maintenance and bringing the vehicle for a first service. and bringing the vehicle for a first service. More

Michael Ye was an awesome rep! Made the process of buying my first new car seamless and easy. Daisy and Mike on the financial side were also a pleasure to work with! Wonderful expe Made the process of buying my first new car seamless and easy. Daisy and Mike on the financial side were also a pleasure to work with! Wonderful experience at the dealership and I love my new car! More

We have been customers for over four years, but our recent experience has been nothing short of frustrating and unacceptable. My mother took our 1.5-year-old leased 2024 Mazda CX-50 in for scheduled recent experience has been nothing short of frustrating and unacceptable. My mother took our 1.5-year-old leased 2024 Mazda CX-50 in for scheduled service while I was at work. The email stated the service would cost around $300, but once she arrived, she was told that additional work was required, bringing the total to approximately $750. This is a brand-new vehicle, and we have already completed two scheduled services within the past 1.5 years. The sudden upsell felt completely unreasonable. As if that wasn’t bad enough, Sales Manager Michael Ye attempted to convince my mother to break our existing lease (despite us only being 1.5 years in) and start a new 4-year lease on a lower-trim vehicle, claiming it would be “cheaper.” However, the new payment would still be around $400 every two weeks before tax—not to mention the penalties and the 1.5 years of payments we’ve already made. When questioned, he insisted we’d pay less when buying out the vehicle in the future, but what about all the money we’d be throwing away by terminating the current lease early? This entire situation feels like a blatant attempt to take advantage of customers, especially those who might not be familiar with financial details. After calling to dispute the excessive service charge, they offered us a “free service next time” (which they claim is worth $180). This response only raises more concerns—if they can waive that much so easily, what does that say about their pricing practices? I originally left a 5-star review 4 years ago, but my experience this time was disappointing enough that I feel obligated to warn others. Loyal customers should not be treated this way. More

Good experience on my first services. Don’t need to wait too long. And the staffs are very polite Don’t need to wait too long. And the staffs are very polite More