Sherwood Park Toyota

Great experience After having dealt with an unnamed non-Toyota dealership that left a bad taste in my mouth, I decided to check out Toyota due to the good reputation t After having dealt with an unnamed non-Toyota dealership that left a bad taste in my mouth, I decided to check out Toyota due to the good reputation that it's vehicles had. This I had expected. What I had not expected, but left me surprised (in a good way) is the customer service I received. Ivan sat down with me and helped me pick out a car in my budget - which, to be honest, was not great. However, I was able to get into something that wasn't just a base model - a Corolla Sport, in black and manual transmission, which is pretty much exactly what I wanted. I realize what is in stock is not always in the salesperson's control, or even the dealerships, but it is important because they didn't have to bring in a car from another city like the other dealership. I went for a test drive, the features were explained, including some I hadn't even considered or known about, and I was able to get an aftermarket remote car starter installed by Toyota which has been very useful during the cold. Again, nothing I had even thought about considering my budget, but Ivan helped make it work. Another important thing was that Ivan respected my time - unlike the unnamed dealership where they want you to work for the car (and yet it's my money!), I felt like Ivan worked for me. Once I had selected and test drove the vehicle, he didn't continue upselling or try to get me into something that was either out of my budget or something I didn't want. I wish Ivan all the best as he was honest, knew a lot about the vehicles he was selling, and looked out for the customer. More

Excellent customer service My mother asked me to assist her in buying a new car. She had received good service from Sherwood Park Toyota in the past and wanted me to visit them My mother asked me to assist her in buying a new car. She had received good service from Sherwood Park Toyota in the past and wanted me to visit them with her. After meeting with Kevin and Anya I soon learned why my Mother liked this dealership so much. Their level of patience and outstanding attitude was a joy to deal with and I would highly recommend them to anyone. They truly care about their customers. More

Thanks for the help! I replied to some of the online adds and Mike, the online sales manager, replied back to me right away. His customer service was great and he spent tw I replied to some of the online adds and Mike, the online sales manager, replied back to me right away. His customer service was great and he spent two days showing me used vehicles that might suit my needs. He provided great feedback/advice and helped to narrow down what I was looking for to one specific vehicle. Unfortunately something happened that was out of Mike's control and this lead to me not being able to purchase from this dealership. Mike worked hard and did everything he could to rectify the problem and to ensure it wouldn't happen again in the future. If you are looking for a used vehicle I highly recommend Mike. He will work hard to find what you need and he will have your back to ensure a great customer service experience. He puts the customer first! Thanks Mike :) More

Great service! We have been dealing with Art and his staff since 2008. Our family has purchased 4 Highlanders, a FJ cruiser and a XRS Matrix as well as friends purch We have been dealing with Art and his staff since 2008. Our family has purchased 4 Highlanders, a FJ cruiser and a XRS Matrix as well as friends purchasing 4 other Toyota vehicles from Art. His staff has been very professional and helpful at all times. They are very knowledgeable with all the products and services they provide. When I need Art to help me out he goes out of his way to accomodate us. We will continue to purchase and service our vehicles with this dealership! Just picked up the 2014 Highlander Hybrid and are extremely impressed by the new model changes. Couldn't be happier with Sherwood Park Toyota. An additional thank you to Charles Ho for taking the time to go through all the new features on my new Highlander!?????? The Eastman/Jang Family More

Matrix Service I've always had a great experience with Carolyn and Art. Even though I live in the city I keep coming back again and again. I've always had a great experience with Carolyn and Art. Even though I live in the city I keep coming back again and again. More

Sad to replace first Toyota. Happy to buy new Toyota! Loved my experience! Staff was knowledgable and guided me in making a smart and appropriate decision about a vehicle that would be suitable for me. Loved my experience! Staff was knowledgable and guided me in making a smart and appropriate decision about a vehicle that would be suitable for me. I didn't get pushed into more vehicle than I needed or less of a vehicle than I wanted. More

Service Above and Beyond We had been searching for a truck to replace the one that was written off due to an accident. Being seniors, our finances limited us to used vehicle We had been searching for a truck to replace the one that was written off due to an accident. Being seniors, our finances limited us to used vehicle sales. We found the perfect fit, online, at Sherwood Park Toyota. Anya Dickerson popped up on our computer screen asking if she could be of assistance. She answered all of our questions, we arranged to visit the dealership and meet with her. What a pleasant surprise! She had the truck ready for our inspection, explained all of the computer functions (i.e. Onstar, Bluetooth, etc.). A price was negotiated and completed. Living 2 hours outside of Edmonton the Onstar and Bluetooth features were important to us. We were unable to pare our iphone with the Bluetooth so returned to ask Anya's help. To make a long story short, Anya and David Vieira required the truck to stay in Edmonton and we were given a 'loaner' to use until the Bluetooth component was fixed. Unfortunately the 'loaner' had a transmission problem. This is where the "above and beyond" comes into play. Within 2 hours of contacting Anya and David about the transmission problem they had another truck delivered to us, for our use until our GMC was ready for pickup. We were so impressed. They both put their best foot forward and we have no hesitation in recommending them to anyone looking to purchase a used vehicle. Thanks again, Anya and David, More

2014 TOYOTA HIGHLANDER XLE Went to the dealership and asked them to beat the price of other dealership's quote and they beat the price of other dealerships e.g. Sun Toyota, King Went to the dealership and asked them to beat the price of other dealership's quote and they beat the price of other dealerships e.g. Sun Toyota, Kingsway Toyota and Mayfield Toyota. extended warranty was discounted, protection package was discounted, over all I got the vehicle I needed (Toyota Highlander xle 2014). Vehicle arrived on the time and delivered on the time. Every thing was explained in detail and Ivan was more than happy to let me know about the cost of service & maintenance. In my opinion best value for money and excellent services provided by Ivan @ SPTOYOTA. More

My visit at sptoyota Ivan Wow! What a pleasure dealing with someone so friendly, positive, professional and knowledgeable. We took a 4 cylinder Venza for a test drive, a Ivan Wow! What a pleasure dealing with someone so friendly, positive, professional and knowledgeable. We took a 4 cylinder Venza for a test drive, and then asked if he had time to get a 6 cylinder for us to drive. His response was yes, he had all the time we needed. A few minutes later the 6 cylinder shows up, white which is what we were looking for. Seat warmers on and the radio set to my favourite station. Details like that, I knew I was dealing with the right person. You don't come across service like this any more and I knew I would be buying a car from him! We purchased that 2014, 6 cylinder Venza that same day. Ivan was very accommodating in answering all of our questions and concerns, without ever being pushy. When we picked up our new vehicle Ivan went through all the features and made sure we were comfortable with everything. He contacted us the day after we took our Venza home to ask if everything was good. We would highly recommend dealing with Ivan at Sherwood Park Toyota to anyone considering buying a new Toyota! Thank you Ivan, for making our new vehicle purchase a great experience! More

.. Sherwood park Toyota was probably one of the nicest Toyota dealerships I've been in across canada. I bought my 3rd Toyota there and the service was g Sherwood park Toyota was probably one of the nicest Toyota dealerships I've been in across canada. I bought my 3rd Toyota there and the service was great and I received a lot better deal than my hometown fort Mcmurray Toyota dealership. Very friendly staff, I look forward to doing more business in the future. More