Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sherwood Park Toyota
Sherwood Park, AB
1,025 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,025 reviews
May 29, 2014
Overall Experience The service at this dealership was excellent! I did not feel pressured in any way, as I have in previous experiences with buying a vehicle. The service at this dealership was excellent! I did not feel pressured in any way, as I have in previous experiences with buying a vehicle. More
by pselkirk
Helpful May 29, 2014
Great Stuff Really enjoyed working with Cam, did great job helping me find the perfect truck for the best price! He not only helped me find the best truck but hel Really enjoyed working with Cam, did great job helping me find the perfect truck for the best price! He not only helped me find the best truck but helped out with some other issues as well! Awesome customer service! More
by StaufferJm
May 26, 2014
2014 4RUNNER I recently buy a 4RUNNER at Sherwood Park Toyota. with Anya's help, the process is quick and fun, she has a great knowlege about the products, and gre I recently buy a 4RUNNER at Sherwood Park Toyota. with Anya's help, the process is quick and fun, she has a great knowlege about the products, and great service. I am very happy about my new car. Thank you Anya!! More
by billwu
Employees Worked With
Anya Dickerson
May 26, 2014
problem addressed I had an issue with service department but Art took care of it. This was addressed once I had a chance to talk to to a supervisor. Thanks Art! I had an issue with service department but Art took care of it. This was addressed once I had a chance to talk to to a supervisor. Thanks Art! More
by dmacmain
Employees Worked With
Service , Art Angielski
May 21, 2014
WORST EXPERIENCE EVER!!!!! I attended the dealership on 2014May07 to inquire on a new 2014 4runner and to see the trade in value of my 2006 4runner. I spoke with Mike Muir Onlin I attended the dealership on 2014May07 to inquire on a new 2014 4runner and to see the trade in value of my 2006 4runner. I spoke with Mike Muir Online Sales Manager who after some negotiating and speaking with Bob Thompson was able to meet my needs pending financing as I am firm on the monthly payment I'm comfortable with. Mike then brought a document that need my signature before I could speak with financing. Before signing, I ensured I was not purchasing anything and if I changed my mind there would be no consequences, every time, Mike assured me I was not buying anything. (LIER!!) I was then told my Mike that I was required to leave a deposit. I asked for clarification as I confirmed I did not purchase anything yet. He agreed that I did not make a purchase; however, (yet again) to go any further and to check financing it was a requirement. Mike stated they require $5000 for the deposit; however, as I refused, he stated I could give the minimum $1000. I asked him point blank "will I get my deposit back regardless if I actually purchase the vehicle".... his response every time I asked, which was approximately 7 times was "yes, you'll get it back". I then moved on to finance where I spoke with Donna Fruhwirth (finance manager) who also stated I would get my deposit back regardless if I purchase the vehicle as it depended on the price. I asked Donna several times before, during and after she took the deposit. On 2014May10 I returned Donna's call from Thursday at which point I was advised my payment went up as I owed a little more on my current vehicle that I had thought. As the payment was now higher than I was willing to pay, I told her I would not be going through with the purchase and that I would be by to get my deposit. Donna asked I contact Mike to see if he could do better on the price to bring it back down..... I attempted to do so; however, he was not in; therefore, I sent him an email. Mike emailed me back stated if I was not continuing with the purchase I forfeit my deposit as I was in a binding contract. On 2014May12 I attended the dealership to speak with Bob. I recorded this conversation where Bob explained the policy on the deposit which was not the same as how Mike and Donna explained it. He stated I must have misunderstood; however, I told him I asked a directed question in English and was given an answer in English.... there was no room for error... I was lied to every time I asked. I asked Bob to see "this contract" at which point he gave me a copy which had my signature; however, more information was added to it since I signed it. I stated this to him at which point he stated "we always add the rest of the information after" I then stated "so you altered the contract after I signed it to add in the deposit" he stated "yes". (I hadn't given them my deposit when I signed that form.... the deposit was take much later by Donna) After speaking with Bob, he agreed to lower the price to match what I initially could afford/wanted and stated they are holding up their end of the agreement and for me to now hold up my end. I told him that if the price had stayed the same I would have purchased the vehicle; however, now I feel extorted and forced to buy it as I was threatened with the loss of $1000 of I did not. He stated he was not forcing me and that everything they do is legal under AMVIC (Alberta Motor Vehicle Industry Council), including altering contracts after they've been signed. Bob refused to return my deposit and told me he would get Shawn Diakur General Sales Manager to contact me at 1pm..... I did not hear from Shawn; therefore, I contacted him and left a message on his voice mail. On 2014May13 I called Shawn again and this time was able to reach him. Shawn was understanding and receptive. He stated he would review my file and call me back. Within 10 minutes, Shawn contacted me, apologized and stated he would refund my deposit. :) Approximately 5 minutes after speaking with Shawn, Cindy from AMVIC called me and inquired if I had spoke with Shawn as she sent them a letter including a copy of my complaint and contacted him herself. I don't know if Shawn refunded my deposit because he felt I was wronged OR because of my complaint with AMVIC. I'm going to give him the benefit of the doubt, as I would like to believe there is at least one person at that dealership with integrity. More
by LAUCLA
May 21, 2014
Very Knowelgeable I was in the market for a new tundra and Mike took me for two test drives with exactly what I wanted and then walked me through the entire process add I was in the market for a new tundra and Mike took me for two test drives with exactly what I wanted and then walked me through the entire process added the options that I wanted and broke everything down into simplified terms for me to understand. It was a very easy enjoyable experience. Mike is a true professional. More
by Bmillett
May 21, 2014
Great experience! I recently purchased a used car from Justin and overall I had a great experience! It was my first time buying a car from a dealership so I was a bit w I recently purchased a used car from Justin and overall I had a great experience! It was my first time buying a car from a dealership so I was a bit worried about unknowingly being pressured into making a decision I was not comfortable with. Unlike other dealerships I've visited, Justin here was incredibly friendly and made me feel 100% comfortable with making a decision on my own. He was very helpful and made all efforts to make me happy with my purchase. Even after the deal was done and I've driven off with my newly bought car he still continued to provide excellent customer service! More
by Lincie
May 20, 2014
New Tundra Purchase I recently purchased a new Tundra from SP Toyota. I dealt directly with Anya and the process was very positive for me. It was my first time purchasing I recently purchased a new Tundra from SP Toyota. I dealt directly with Anya and the process was very positive for me. It was my first time purchasing a truck and Anya was very helpful and had a fast response for any questions I had during the whole process. She made the entire process of buying a vehicle very comfortable and relaxed. I highly recommend SP Toyots, specifically Anya if you are looking to buy a vehicle! More
by Dane21
Employees Worked With
Anya Dickerson
May 19, 2014
New Tundra Anya was very helpful with the purchase of a new 2014 Toyota Tundra. She was very knowledgable of the vehicle and made the buying experience quite enj Anya was very helpful with the purchase of a new 2014 Toyota Tundra. She was very knowledgable of the vehicle and made the buying experience quite enjoyable. Great job! More
by alapierr
Employees Worked With
Anya Dickerson
May 15, 2014
New car Yvonne was very helpful and a pleasure to deal with. Overall, a very good experience dealing with her. Courteous, friendly, not pushy. Would recommen Yvonne was very helpful and a pleasure to deal with. Overall, a very good experience dealing with her. Courteous, friendly, not pushy. Would recommend based upon my experience with Yvonne in sales. More
by W2EK
