Sherwood Park Toyota

Wish there was zero star. At first they were great to lure you into buying the vehicle you want, but the customer service after is utterly horrific. Placed an order and refund At first they were great to lure you into buying the vehicle you want, but the customer service after is utterly horrific. Placed an order and refundable deposit in a new rav 4. Only to be ignored for a week and a half trying to figure out ETA on the vehicle when the time frame for pending arrival was past. Then I decided I wanted my refundable deposit back, my salesman finally answered my call that time, saying any day the car is in, but declined and just want my deposit back, he said finance will call. Going on a week and two messages left later still nothing. Very disappointed in the service and communication. Wish I would of known before ever going to Sherwood park Toyota. More

Thank you Ahmed for your excellent service in procuring a rav4 XLE premium vehicle for me. I appreciate your efforts and courtesy when I picked up my vehicle today. Also, to Karan in finance. I am ver rav4 XLE premium vehicle for me. I appreciate your efforts and courtesy when I picked up my vehicle today. Also, to Karan in finance. I am very pleased with Sherwood Park Toyota. More

Recently purchased a vehicle from jahit, sight unseen . He was able to provide me with all the information that was asked prior to my 4 hour drive to see this vehicle .. updates were always provided for th He was able to provide me with all the information that was asked prior to my 4 hour drive to see this vehicle .. updates were always provided for the ready date with no hesitation …zero hiccups upon arrival More

I got new Toyota sienna from Chadi, it was very great deal and also very good experience working with Chadi I recommend Chadi to everyone, if you are looking for professional sale person to buy Toyota deal and also very good experience working with Chadi I recommend Chadi to everyone, if you are looking for professional sale person to buy Toyota vehicle Chadi it was very nice to work with you Thank you More

Wade was extremely helpful with showing me and helping me with a plan to get into a new vehicle great person to deal with with a plan to get into a new vehicle great person to deal with More

Sherwood Park Toyota was AMAZING! We had ordered a truck back in March from Gateway Toyota and it was a mistake, things went sideways and we were incredibly unhappy. My husband re We had ordered a truck back in March from Gateway Toyota and it was a mistake, things went sideways and we were incredibly unhappy. My husband reached out to Sherwood Park Toyota and spoke with Tyler Shellnutt to see what they could do for us. Tyler was amazing from the start, I can't say enough good things about him he took a horrible vehicle buying situation and turned it into the best one that we've had yet. He went above and beyond to take care of us. Tyler was truly SPECTACULAR and a pleasure to deal with. Karan Singh the finance manager was SPECTACULAR and so wonderful to deal with. He took the time to explain everything, made sure we understood how everything worked and did his best to secure us the best financing that was available to us. We never felt pressured or unheard when dealing with him. He kept the mood light and friendly, very personable and comfortable. We left his office feeling great and that we had made the right choice! I highly highly highly highly recommend dealing with Tyler and Karan if you are in the market for a new or used vehicle. I know we will certainly be coming back to see them when it's time for me to get a new vehicle! More

BEWARE Try to purchase a rav 4 hybrid there Last week But Quoted me $5,000 more than MSRP...what a joke!!! But Quoted me $5,000 more than MSRP...what a joke!!! More

I left a deposit for a 2022 Tundra in November 2021. I was told it will be here for about 4 months. Now, it is June. Did 3 times follow-up with the salesperson called Brayden. Every time I was told your I was told it will be here for about 4 months. Now, it is June. Did 3 times follow-up with the salesperson called Brayden. Every time I was told your truck will be here soon. When this guy left the dealership, no one will take care of my order. I have to call multiple times to ask for the deposit back. So far as of today, they are still holding my money. The fact is they will put your order on their website and try to do some sort of auction or just try out every customer that inquires about it. Who will pay the highest money, and who will get it. Doesn't care about your feeling at all. Either the person waiting for the truck will get empty promises again and again or the person who paid the unbelievable high price for it will get screwed. That is not the right way of doing business at all. More

Picked up my new highlander platinum last week! dealership and salesman was so good until We drove out and discovered that my vehicle is missing mudflaps, digital rear view mirror and camera, left dealership and salesman was so good until We drove out and discovered that my vehicle is missing mudflaps, digital rear view mirror and camera, left many calls and e mails for sales manager to let me know why I wasn’t advised of these items, no one calls me back! Not one time the salesman Jatin has apologized in e mail correspondence!he tells me factory has stopped supplying because of part shortage so if you pay an arm and a leg for premium vehicle factory can say oh I have stopped making certain products so your vehicle will come without BUT you still pay and sales will not disclose! I paid $10 grand of upgrades after putting all my upgrades and don’t tell me my vehicle is missing basic item as mudflaps! Pretty pathetic this is my money and I was not told that these items are missing until I looked at the vehicle when I got home! Dealership just wants to take your money but doesn’t follow through! More

My overall experience at Sherwood Park Toyota was absolutely terrible! I had put a deposit in September 2021 for a RAV 4 XSE HYBIRD which I was promise for March 2022. Prior to April , I absolutely terrible! I had put a deposit in September 2021 for a RAV 4 XSE HYBIRD which I was promise for March 2022. Prior to April , I went into the dealership with my family last week of January to check on the status of my vehicle. Only to find out that if I wanted a “faster delivery” I would have to put in an EXTRA $5000.00! Why do I have to put an extra amount? Just for a quicker sale? That’s disgusting. I have never EVER heard of such a ridiculous sales pitch. If a vehicle is ready and for such fast delivery - bring it in! Sell it to your costumer, because your costumer has been waiting for half a year! AFTER WAITING 9 MONTHS I got a call saying that my vehicle has arrived. I received confirmation and the VIN number. I went into the dealership just to be told that the RAV 4 that arrived is not my vehicle?! I have proof that I received the letter. I even took my time to gather my information I.e void cheque and insurance! I do not recommend dealing with AP SINGH as well as finance manager, AMAN for their false promise and deception! I have TAKEN my business elsewhere. I have gone into another Toyota, which has promised me my brand new RAV4 in 2 months as well as updates, proper communication, and PROMISE! NEVER. EVER. Go into Sherwood Toyota and deal with AMAN and AP SINGH. Please Sherwood Toyota your reputation is amazing, but with shady workers like this? Shoppers beware. Really terrible experience! More