Sherwood Park Toyota

Not My Choice Anymore or Ever Again I was a loyal Sherwood Park Toyota customer from the moment I bought my vehicle there 5 years ago. Every single service requirement was completed at I was a loyal Sherwood Park Toyota customer from the moment I bought my vehicle there 5 years ago. Every single service requirement was completed at Sherwood Park Toyota from the moment I bought the vehicle. Unfortunately, 5 years later and with a single car payment left, my vehicle became a nightmare of repairs, and of course everything is falling apart as soon as the warranties all expired. Things are falling apart that they say they have never seen happen before. Over the years and including the massive repairs I had to complete just in the last 2 months I have spent tens of thousands of dollars at Sherwood Park Toyota. I have even more urgent repairs that need to be completed that will cost thousands more. When I was booking the appointment to complete these repairs that would take at least 2 days, I asked if they could help me get back to the vehicle I had arranged to borrow while my car was in for repairs. Due to the timing of the repairs I had no friends or family who could drive the second vehicle/pick me up. I wanted to be sure I had a way to get to my borrowed vehicle because I knew it was a bit further than their shuttle would usually go (approx. 35 minute drive one way to a small community on the outskirts of Edmonton. I was hoping for a bit of the "top notch" customer service they say they provide, especially after I had been such a loyal customer for so many years and spent so much money there. Sadly, I was completely denied without any attempt to even partially help. They flat out told me I should find another dealership. The recent experiences I have had with Sherwood Park Toyota and the vehicle I bought have been overwhelmingly disappointing to say the least. They were good when all was needed was an oil change. As soon as my vehicle turned out to be less than dependable and service requirements increased, they failed to deliver on their promise to provide community and quality before profits. I will never again give Sherwood Park Toyota my business and I will never buy a Toyota vehicle again. More

"Positive purchasing experience, great staff" After seeing the 2017 Highlander at the Edmonton Motor Show, we went to Sherwood Toyota for a more in-depth look, the dealership had been recommended After seeing the 2017 Highlander at the Edmonton Motor Show, we went to Sherwood Toyota for a more in-depth look, the dealership had been recommended by a friend, plus it was the closest dealership. We purchased the Highlander Limited, the folks we dealt with were Charles Ho and Shawn Paquette, they both made the purchasing experience very positive, they were friendly and would listen to any questions and if they didn't have all the answers they would quickly find them. We would definitely recommend the Sherwood Park dealership and ask for Charles Ho and Shawn Paquette. More

Using every trick to get you to spend money This dealer uses every excuse to install the fear that you must do services to your car which cost hundreds of dollars each time. Using the opportunit This dealer uses every excuse to install the fear that you must do services to your car which cost hundreds of dollars each time. Using the opportunity to do warranty work and then telling you that you "must" do this additional service at the same time. Going out of their way to find something wrong with your vehicle no matter how minor. Telling you that one part of the suspension needs repair but you should replace both at the same time. Toyota tells you the coolant should be changed at 128,000 km but the dealer says it should be done at 40,000 is ridiculous. Changing the cabin air filter at 16,000 km intervals then recommending an air conditioner service at 40,000 km and replacing the cabin air filter again and making sure you paid another $47 for it. Coming up with every excuse they can find to defend these actions only makes them look more guilty of trying to rip you off for as much money as they can. More

Terrible and awful experience ever! When i buy a used car, I brought prot. pkg. with 50% dc. for fill scratch. but they didn't do anything for fill scratch on my car. i asked to refund $ When i buy a used car, I brought prot. pkg. with 50% dc. for fill scratch. but they didn't do anything for fill scratch on my car. i asked to refund $400. but they didn't listen. i think they want me to hire lawyer to solve this problem. More

So happy I cried. Having bought two other Toyota Corolla's from this dealership, I went to see if they could do anything for me in terms of getting me into something ne Having bought two other Toyota Corolla's from this dealership, I went to see if they could do anything for me in terms of getting me into something newer with hopefully lower payments. Not only did I drive away in a brand new 2017 Toyota Corolla iM with all the bells and whistles, but I am now saving $60 a month payment wise for a brand new vehicle with full warranty and another $40 a month on my insurance. That's a savings of $100 a month for a newer car WITH better features and full warranty!!!! Everyone was so courteous and helpful. I understand that's part of their job, but I truly feel everyone went over and above to ensure I was happy and satisfied. Branko and Raza were so patient and just really amazing. Charles and Paulie really helped cement my positive experience. Thank you all!!! More

Awesome staff. Great buying experience. Just bought a Highlander from Sherwood Park Toyota and the staff went above and beyond to meet our needs. They were knowledgable of the product. The a Just bought a Highlander from Sherwood Park Toyota and the staff went above and beyond to meet our needs. They were knowledgable of the product. The atmosphere was friendly and comfortable. All in all a great experience, I would 100% recommend purchasing from here! More

Salesman and Sales managers are nothing short of grifters Bought a new vehicle at this dealership. Salesmen hid our down payment in the final purchase price. In short, we paid more for the vehicle than the ad Bought a new vehicle at this dealership. Salesmen hid our down payment in the final purchase price. In short, we paid more for the vehicle than the advertised price. Went back to the sales manager, he lied about the advertised price. Complained to Toyota Canada, their response was each dealership was independently owned and operated and they could do nothing. Last Toyota I'll ever buy. I would not recommend this dealership, or any other Toyota given our experience. More

Sherwood Park Toyota always looks after my automotive needs I'd like to thank Jessika and her oil change crew for making my experience at Sherwood Park Toyota a consistent one, John Zapantis customer I'd like to thank Jessika and her oil change crew for making my experience at Sherwood Park Toyota a consistent one, John Zapantis customer More

STAY AWAY FROM THIS PLACE Stay away from those crooks. Read all of the paperwork, don't sign. I had a very bad experience with them. Extra fees like: delivery charge, doc.fees, Stay away from those crooks. Read all of the paperwork, don't sign. I had a very bad experience with them. Extra fees like: delivery charge, doc.fees, additional insurance coverages and other xx costed me tons of money. REMEMBER!!!: EVERYTHING SHOULD BE INCLUDED IN THE POSTED PRICE!!!!! Additional mandatory Amvic fee is only $6.25 CAD. THIS PLACE is a SHAME for SUCH BRAND like TOYOTA. More

Service and new vehicle I moved here from Saskatchewan and needed to find a Toyota dealership. I happened to see Sherwood Park Toyota, needed an oil change and stopped in. Th I moved here from Saskatchewan and needed to find a Toyota dealership. I happened to see Sherwood Park Toyota, needed an oil change and stopped in. There was no problem getting in without an appointment, and they became my shop. Friendly, efficient helpful service people is lovely. Service yesterday resulted in my buying my dream Highlander, the sales staff were very helpful and informative, and I drove away with my new Highlander the same day! I would recommend this dealership to everyone! More