Sherwood Park Toyota

Highlander LE AWD 2018 On 2018 Jan 02, I bought a new Highlander from Sherwood Park Toyota with around 15 km on it. My Sales Agent was Blake and the Financing Manager was Ra On 2018 Jan 02, I bought a new Highlander from Sherwood Park Toyota with around 15 km on it. My Sales Agent was Blake and the Financing Manager was Raza. Buying experience was great and I have never met a knowledgeable, friendly and professional Finance Manager before Raza. Usually, I spend hardly 10 to 15 minutes with a Finance guy at any dealership but I spent over an hour with Raza due to his friendly and helpful approach. On 2018 Jan 10, two warning lights turned on in the dashboard. Vehicle had around 70 kms on it. One light was for low tire, that I could understand as it can happen to any vehicle at any time. Second light was for check engine (AWD system not working, contact the dealership). I was pretty upset about the check engine light as the vehicle only had nearly 70 km on it. On 2018 Jan 11, I took the vehicle back to the dealership and it had around 102 kms on it. It was diagnosed that a sensor (or some other part) that was not functioning properly needed to be replaced. The Service Adviser informed me that it was safe to drive and in case, if the same light turns on, keep driving. She stated they have placed an order for the new part and whenever it will arrive, I will be notified to come and replace it. She also informed me that two other Highlanders that they sold had the same problem and they were still waiting for the parts to arrive. My Highlander was a brand new vehicle having very low mileage and one of the purposes of a new vehicle is to stay away from a mechanic shop for at least first few thousand kms. I bought a new vehicle before less than two weeks ago and spent half of my day at the dealership. On 2018 Jan 12, I reported my repulsive experience to the dealership management. On 2018 Jan 13, Douglas, Assistant Sales Manager replied to me with the below message: “We appreciate the feedback and apologize for any inconvenience this has caused by I can assure you if the service department says it is safe and ok to drive then do as informed, this situations are very very rare, and especially with a Toyota and rest assured Toyota has the absolutely highest standards in making sure you are taken care of, if you need anything else please don't hesitate to contact me”. On 2018 Jan 14, I replied back to Douglas with the below message: Honestly speaking, I am not very satisfied with your response due to two reasons: 1) "if the service department says it is safe and ok to drive then do as informed" I cannot follow what any mechanic or service department says for a brand new vehicle, I would go with what the vehicle display says. (In case, if it is a 20 years old used vehicle I could go with someone's advice). 2) "this situations are very very rare, and especially with a Toyota" I was informed by your Service Adviser that two other Highlanders got the same problem and after few weeks time the service department is still waiting for the parts to arrive for both of these vehicles. I could write a google review sooner but I was waiting for the parts to arrive and get the vehicle fixed before writing a review. It is 2018 Mar 02 today and no-one has contacted me from the dealership yet to replace the ordered part. In general, my buying experience was ok. My main concern was the misleading information provided by the dealership staff after the vehicle was sold. More

Very Helpful I purchased a used 2013 Ford Explorer from Sherwood Park Toyota. After a couple weeks of owning it, the power steering rack went on it. I called Sherw I purchased a used 2013 Ford Explorer from Sherwood Park Toyota. After a couple weeks of owning it, the power steering rack went on it. I called Sherwood park Toyota and spoke to Jordan who is one of the used car sales managers. Paullie is the other sales manager i dealt with also. Awesome two guys. They had my car towed to Sherwood Park and told me not to worry and they would take care of the problem. They provided a car for me while it was in getting fixed. I picked my car up today and was greeted by both Paullie and Jordan. They said she was ready to go and everything was fixed at no charge to me. All I can say guys is what an awesome service you have provided. I have nothing but great things to say about you guys and your salesman Karan. There is definitely a shortage of great service out there in the industry, but these guys have figured it out. Good on you all for taking care of the issues. Thank you very much. Greatly appreciate. More

Very professional patient and fair staff. I traded in a vehicle and bought a 2018 RAV4. The salesman was fair, honest and genuine. This location has attentive friendly staff throughout and the I traded in a vehicle and bought a 2018 RAV4. The salesman was fair, honest and genuine. This location has attentive friendly staff throughout and their hours of operation are exremely convienient and can work for all schedules. More

Exceptionally Helpful, Knowledgeable, and Personable! John has an incredible balance between being knowledgeable without being pushy or overwhelming. He focuses his efforts on helping you get what "you" John has an incredible balance between being knowledgeable without being pushy or overwhelming. He focuses his efforts on helping you get what "you" want in a vehicle. He is highly capable in what he does and demonstrates a high level of integrity in his interactions. More

Went over and above Leo, John and Maher went over and above to ensure we got the deal we were looking for. This was our first Toyota purchase, and we are very happy with Leo, John and Maher went over and above to ensure we got the deal we were looking for. This was our first Toyota purchase, and we are very happy with the sales staff at Sherwood Toyota More

Awesome experience Paul Currie and staff at Sherwood Park Toyota were simply awesome to deal with when I bought my 2017 Toyota Tundra TRD Pro!! I love my new truck and Paul Currie and staff at Sherwood Park Toyota were simply awesome to deal with when I bought my 2017 Toyota Tundra TRD Pro!! I love my new truck and I would highly recommend SP Toyota for your next purchase. More

Great communication Great experience! Both sales man and managers were fantastic to deal with, I have no complaints with the experience! Everyone was really easy to deal Great experience! Both sales man and managers were fantastic to deal with, I have no complaints with the experience! Everyone was really easy to deal with More

Excellent service Mitch Hiles was great to deal with. Delivered on everything he promised. Would highly recommend him and this dealership. This is my first experience a Mitch Hiles was great to deal with. Delivered on everything he promised. Would highly recommend him and this dealership. This is my first experience at Toyota and it was a great experience! More

Parts Department Staff ( Travis )went the extra mile and followed up right away on quoting rims and tires for a Toyota that I recently purchased. Many parts department Staff ( Travis )went the extra mile and followed up right away on quoting rims and tires for a Toyota that I recently purchased. Many parts departments have become only order processors, it was reassuring to find someone who would put in the extra effort. More

Exceptional! The sales representive Karan gave us exceptional service. He was professional, knowledgable and very friendly. We had phenomenal service and a enjoy The sales representive Karan gave us exceptional service. He was professional, knowledgable and very friendly. We had phenomenal service and a enjoyable time choosing our new RAV4. We would highly recommend Karan at Sherwood Toyota when purchasing your new vehicle. More