
Sherwood Park Toyota
Sherwood Park, AB
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My experience with Toyota Sherwood has been incredibly frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, w frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, with phone calls going unanswered for extended periods. When responses were finally received, they were vague and unhelpful, offering no clarity or assistance. The lack of responsiveness and support from the financial department is unacceptable and reflects a serious lack of professionalism. If you value efficient and reliable service, I would strongly advise considering other dealerships. Toyota Sherwood’s financial team has a long way to go in improving their customer service. More
We purchased a Factory Order 2024 Rav4 XLE Premium AWD. When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transpa When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transparent and I must say a great buying experience. I then received a call from Ashley Seguin, BDC Sales Manager to review all the details of the purchase which was very important since we were from outside of Edmonton and all communication was conducted by phone and e-mail. My confidence and trust were re-confirmed by Drew and Ashley that I was dealing with a business with high integrity. We took delivery Saturday, April 06th. Many thanks also to John, Travis and Danny! Happy Customers James, Rose and Brandon K. More
I made custom order for a Hybrid Rav4 end of Jan, was told about 6-8 months. Surprise, got a phone call last week that it was in. So far iv’e been driving for just over a week and loving it. Varun was re told about 6-8 months. Surprise, got a phone call last week that it was in. So far iv’e been driving for just over a week and loving it. Varun was really good at getting me a good deal on my rav4 & updating me every few weeks. If you can also ask for John for your financing he’s the best. If your looking to custom order, i would go here. More
I was looking for a specific configuration in the tundra, Jeff Ankers really was helpful with the whole process, unfortunately they couldn't get the truck in I wanted. Jeff was very easy to work through Jeff Ankers really was helpful with the whole process, unfortunately they couldn't get the truck in I wanted. Jeff was very easy to work through I would definitely go through him for a new car purchase. More
My unending thanks to Michael Dunlop and his service crew for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this review - my Toyota 4Runner is 23 years old (2001) and I have been without a rear wiper blade since last summer as the only blades I could find (parts stores, Cdn Tire, Amazon, etc) were not the right attachment. Then imagine trying to unscrew a tiny screw that was welded with AGE to the arm. My wiper blade replacement had, at one point, 7 different service personnel trying to figure out how to get the screws out. The problem was eventually solved by replacing just the rubber on the wiper and it works just fine! Thanks guys, Dillon and I thank you. More
My recent experience at Sherwood Park Toyota left me deeply disappointed and frustrated. Despite providing my credit card details and driver's license for a car purchase, the manager kept my credit card deeply disappointed and frustrated. Despite providing my credit card details and driver's license for a car purchase, the manager kept my credit card for one hour giving us lame excuses but opted to sell the vehicle to someone he knew, completely disregarding my time and effort. This blatant disregard for customer trust and unethical behavior reflects poorly on the dealership's integrity. As a customer, I expected fair treatment and professionalism, which were clearly lacking in this instance. I cannot recommend Sherwood Park Toyota to anyone based on my experience. Buyer beware – your time and trust may be wasted here More
Buying a car from Sherwood Park Toyota was quick and easy! Sandro went over and above answering our questions and the information was clearly presented from start to finish. We will definitely recommend easy! Sandro went over and above answering our questions and the information was clearly presented from start to finish. We will definitely recommend Sherwood Park Toyota and Sandro to anyone looking for a car! More