Sherwood Park Hyundai

Outstanding in making up for less than perfect experience We went there because they had a tax sale, we were already very interested in the new Sta. Fe sport, the first person who phoned me after I booked an We went there because they had a tax sale, we were already very interested in the new Sta. Fe sport, the first person who phoned me after I booked an appointment online was Shaun, he was really great, we met with Shelley when we got there, she was really very nice and accommodating, she showed us the Sta. Fe in the color that we specifically wanted, we got to test drive the vehicle that we eventually took. We traded in a 2014 Ford Fusion Titanium, with very low mileage, in excellent condition, our family is growing so we had to upsize. We were disappointed at how low they upraised the fusion for, considering it came with an extra set of alloy wheels and winter tires. We tried to negotiate and they gave us a lot of extras to make up for our disappointment re:the fusion trade in money. They gave us a two way remote starter and a trunk tray, which was really nice of them. Doug and his financial team did everything they can to get us approved for financing. My only issue was about the trade in value of the fusion, it was really low, and Scott told me he can only sell it for a specific amount, I tried to negotiate since I saw another fusion titanium with higher mileage and no extra set of wheels, being sold for really high in another dealership, but they did not budge. Then a few days later, I saw the fusion being advertised in their website for quite high, far off from the value Scott told me he was gonna sell it for.. So I gave this dealership a not so good review with Hyundai, and Robin phoned me to ask if they can do anything to make me feel better, I said, Its up to you, whatever you can do for me, I will take, coz I really enjoy the vehicle, I love it, It feels expensive at a not very high cost.. Robin gave me a really good offer to make me feel better, I accepted it, and I felt that they are really sincere in trying to make you feel important as a client, It ,may have not happened immediately for me, but I certainly feel good doing business with this dealership. I will recommend it to my friends, and when I am ready for my next hyundai, I will definitely get it from here. More

Amazing Experience Purchasing Used Vehicle!! I was stressed about finding a vehicle that I could afford. The salesman, Shaun Zarney, made the experience so much less stressful. He helped find an I was stressed about finding a vehicle that I could afford. The salesman, Shaun Zarney, made the experience so much less stressful. He helped find an amazing vehicle that I could afford; and went above and beyond with his kind personality and excellent work ethic. He made the experience enjoyable and not dreadful. The vehicle he found for me I love. He has an amazing personality and cares about his job but also puts as much of that caring nature to his customers so they have the best experience. I highly recommend going to him if you are wanting a vehicle. Amazing service, I'm so happy with the vehicle and the process thanks to Shaun. I highly recommend him!! :) More

Oil Change Had a not very good experience, however when i brought this to the attention of the service manager he did do what he could to make sure than it wont Had a not very good experience, however when i brought this to the attention of the service manager he did do what he could to make sure than it wont happen again and was very sorry for my experience More

Amazing service!! Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable wi Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable with Josh. He even came on his day off. More

Lack of openness I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed t I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed too much. Made an appointment for Saturday at 10 am. If Josh had of told me upfront that they were going to use the $5000 rebate toward the vehicle instead of giving it to me as a prepaid card it would have gone no further. I had no intention of trading until I got the offer for the prepaid card. Brian & Brad in finance were great explaining everything but before everything was finalized I was informed that the rebate was used on the vehicle & I would not get the $5000 prepaid card. Brian went over the sales agreement & nowhere did it show that there was a credit of $5000. I felt Doug was almost nasty when told that due to the fact that I was not getting the $5000 prepaid card I would not be going through with the sale. The prepaid Visa card was the main reason why I had considered trading my Santa Fe as there is only 18,500 km on her. I was told I had wasted everyone's time with no consideration of the 4 hours I had wasted there. Doug even brought up the fact that my husband & I had won $5000 at that dealership August of 2013. Have no idea why, this was brought up unless he thought I did not deserve the rebate. I was asked to leave & will not be back. If Josh had of said to me right from the start, Bev there is a $5,000 rebate & we are going to apply it to the cost of the vehicle instead of giving it to you the whole situation would have ended there as I would not have even considered going through with the deal. If you are going to be purchasing from this dealership you had better dot your I's and cross your t's. More

I would Highly Recomend this Dealer and Shelly the sales Rep They were very easy to deal with accommodating and patient. Finance was informative and thorough .Very happy with the deal I received on my new car. They were very easy to deal with accommodating and patient. Finance was informative and thorough .Very happy with the deal I received on my new car. More

Excellent customer service We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to where we live. We've had to have a few warranty things done to it (unfortunately), I dealt with John Vaage for both warranty issues and both times he went above and beyond what a normal Service guy would do. More specifically, we had an issue with our tires (all 4 tires were defective from the factory) and we had to deal with Kuhmo Tires. Dealing with Kuhmo tires was a pain in the xxx as they mostly deflected the issue. Over time, John was able to sort of THEIR issues and get them to get us four new tires. Unfortunately Kuhmo only wanted to pay a certain amount even though Hyundai was able to prove the tires were defected from factory. I was told by Hyundai that I was on the hook for about $300 for labour, cost of the new tires, etc.. which is absurd as the tires were simply defective from factory. John was able to get me into the shop within a day of sorting this issue out with Kuhmo and had the new tires on within hours. Upon picking up the Santa Fe, I voiced my displeasure with having to pay $300 for an issue that was clearly Kuhmo Tire's issue. John spoke with his manager Dave Brooks and I was out the door without having to pay the approximate $300. Both Dave Brooks and John Vaage were very professional, answered emails quickly and dealt with the issues. This dealership is clearly committed to customer service and ensuring their Hyundai customers leave the door with a smile on their face, which is what I had when I left. Thanks again to both, I'll definitely be dealing with John and Dave again if I have to return. More