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Sherwood Park Hyundai

Sherwood Park, AB

4.0
733 Reviews

41 Automall Rd

Sherwood Park, AB

T8H 0C7

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733 Reviews of Sherwood Park Hyundai

June 14, 2016

Undercoating The absolute worst dealership in the world. I bought santa fe 2013 with paint and rust protection coverage, When I went for recoating they just clea More

by Bad car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
kli;i
Jun 14, 2016 -

Sherwood Park Hyundai responded

Hi there thanks for taking the time to write your review, I am sorry you feel your undercoat protection coverage wasn't what you felt it should be. Had you been able to locate your paper work in regards to your protection package, or contacted the dealership to get a duplicate, it does state in there that every 2 years there is a re inspection done to your Santa fe to ensure the under coating is doing its job and your Santa fe is protected, there is no "reapplication" of the undercoat done every 2 years unless deemed upon inspection that it requires it. You still would have had the life time warranty coverage that comes with the program as you had the inspection done. When you traded your Santa Fe in somewhere else of course they are going to want to give you as little as possible, so if they devalued your trade based upon undercoat that's quite unfortunate. I am sorry you felt you were "ripped off" but I would encourage you to take sometime and read what others are saying on dealer rater in regards to their experience, as we did receive a Dealer Rater award for 2015 for Customer Satisfaction and take a lot of pride in that. Should there be anything I can do, to address your concern's any further or if you require anymore clarity on what paint and undercoating protection details don't hesitate to reach out. Thanks so much, Brian Hickey Dealer Principal Sherwood Park Hyundai 780-410-2450

June 09, 2016

Great experience The purchase of my car was quick, easy and a pleasant experience. I was dealt with by Shaun,Scott and Doug. All of them could not have done enough for More

by Abigail.c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Trieu, Scott Hourie, Shaun Zarney
June 07, 2016

Tire Repair Codey went over and beyond what was required of him. He always goes out of his way for his customers. Very helpful!!! He put on our spare tire plus More

by Skittles17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Codey Kelly
June 02, 2016

Great experience all around! Thanks Rosemarie! We were pleasantly greeted by Rosemarie when we arrived.. and although they had just sold what we were there to see they were able to find a car that More

by Jesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Do, Doug Trieu, Douglas McDade, Rosemarie Ortman
June 01, 2016

Awesome Service Best in the biz! Brian Robb went out of his way to help me with my deal I was very impressed with all the hard work and the extra mile they went to make it happen for More

by Adam K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Robb
May 30, 2016

Run around So I went in 2 months ago to trade in my car, they told me " yes this car will have automatic start all in Canada have automatic start." I wanted a c More

by Ladydriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Slywka, Doug Trieu, Clint Milley, Brian Robb
May 29, 2016

"THE VERY BEST, REALLY!!!!!" UNEQUIVOCALLY, Kevin Wolchansky and Brian Robb, will make you SO VERY GRATEFUL you decided to buy your vehicle @ this dealership!!! I wish I had more More

by Lindsay Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Wolchansky (FOR SURE), Brian Robb
May 28, 2016

great and fun people We had a great experience, Mike was very good at answering all the questions we had. He listened to what we had in mind. Mike in sales Brad in finance More

by MattG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Slywka, Mike Tomczak, Brian Robb
May 26, 2016

Bizarre and terrible experiences TWICE! A few months ago I dealt with Krystal and was negotiating a deal on an Elantra. She found out I was calling other dealerships to price compare and wi More

by Horrifiedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal, Kevin Wolchansky
May 26, 2016 -

Sherwood Park Hyundai responded

Hello Thank you for using Dealer rater to contact us. It is a Great Social medium, I do apologize for the experience you received with Krystal and Kevin. Looking back at the records we understand you were using Unhaggle and Car Cost Canada. Our Last record of contact VIA email, was an Elantra LE Auto Quote sent to you, You replied asking for a Limited. And we inquired whether you needed a 2016 or 2017. We did not hear back from you since then. I do once again apologize for the experience you received, but we were unable to provide you with more information as we were unsure which year you would like. We understand that you may have found the car and it is our lost that we have lost the opportunity to earn your business. Is there anything else I can assist you with currently? If you wish to speak to someone at the store you can ask for Doug the GSM or Brian Hickey the Dealer Principle at 780.410.2450

May 25, 2016

Everyone is very friendly I dealt with Armin Scheewe, who was excellent to deal with. Everyone I talked to was very friendly, and ready to help out. I did not feel pressured to More

by K.Rosychuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Do, Doug Trieu, Scott Hourie, Armin Scheewe
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