Sherwood Park Dodge Chrysler Jeep Ltd

Searching for a used vehicle is stressful esp when flying solo. Logan Hamblin was respectful of my wishes to not feel pressured while looking. He made a very stressful situation, less stressful. I appreciate solo. Logan Hamblin was respectful of my wishes to not feel pressured while looking. He made a very stressful situation, less stressful. I appreciated that and felt comfortable to work w him. I recommend Logan. Tom, one of the managers, was true to his word to get my vehicle keys re programmed, since one of my purchased used vehicle key was missing. Service dept was pleasant and courteous. More

I went in to purchase a used vehicle and Peush found me a brand new vehicle that only cost a small amount more than the used vehicle. Ultimately, this dealership can share inventory with many other dealersh brand new vehicle that only cost a small amount more than the used vehicle. Ultimately, this dealership can share inventory with many other dealerships, including other makes, such as Kia, for example. This opened many options for me to explore, including new and used vehicles. The perfect Jeep Compass for me was found, and transparency on the extra coverage packages was offered by Peush. He was very fair (this has not been my experience at other dealerships). I even was given the opportunity to take the vehicle home for a few days to see if it is the right fit, prior to purchase. I am very happy with the way I was treated. My husband is now planning to deal with Peush to purchase his next vehicle. Peush is watching for one to arrive that meets the needs for my husband's checklist. We are looking forward to the next purchase! More

Braydon was amazing to deal with, when the vehicle we originally went to see wasn’t for us, he went above and beyond to find one that checked all our boxes. Great experience and we highly recommend calli originally went to see wasn’t for us, he went above and beyond to find one that checked all our boxes. Great experience and we highly recommend calling Braydon for your future vehicle needs, he puts his customers first. Thank you Braydon More

Dealing with these guys has been a complete nightmare. First They delivered my truck with a banged up bumper they failed to enclose in conversation . And went as far as hiding it in all the pics sent. First They delivered my truck with a banged up bumper they failed to enclose in conversation . And went as far as hiding it in all the pics sent. I thought the redeemed themselves because they agreed to cover the bill to have it fixed. I have the conversation saved of them promising me this. A little time went by and once I got the bill they decided to refuse to pay and made up a whole story. They failed to pay the taxes they were suppose to I had to get that fixed. They are crooks and extremely unprofessional. More

Logan from Sherwood Dodge truly exceeded our expectations with his outstanding service. He was refreshingly honest, straightforward, and showed genuine dedication in ensuring we found the perfect vehicle to with his outstanding service. He was refreshingly honest, straightforward, and showed genuine dedication in ensuring we found the perfect vehicle to meet our needs. Logan's approach went beyond typical sales tactics; he provided valuable insights and guidance throughout the process, making it a smooth and enjoyable experience. We are thoroughly impressed and would enthusiastically recommend Sherwood Dodge, thanks to Logan's professionalism and commitment to customer satisfaction. More

Logan was very helpful and worked with me to find the right truck for my needs , all of the staff were very nice and I would recommend my family and friends to this dealership. right truck for my needs , all of the staff were very nice and I would recommend my family and friends to this dealership. More

Yup disappointed with the service of this dealership for sure. All the way through the purchase process I said I didn't want the extra protection or the "free" oil changes with a purchase of course! Now les sure. All the way through the purchase process I said I didn't want the extra protection or the "free" oil changes with a purchase of course! Now less then a week after purchasing this 2024 Jeep Compass the battery is dead? They don't make sure these vehicles have a charged battery before they leave the lot???? Sales person tells me to bring it in to get charged or that I have roadside assistance - "HELLO" it's brand new why would I need to use roadside assistance? So I charged the battery and carried on. Now less that 2 months and it's due for it's first "Free" oil change, guess what the service department will not make an appointment for an oil change past 2:30pm during the week. I can make it for 4pm but would have to take time off work to be there for 2:30. I contact the sales person and he tells me that's because of all the courtesy inspection they do so it usually takes 1.5 hours. I didn't ask for all of the courtesy inspection but only an oil change! Also they tell me the service department is open until 6pm so doing the math (I am usually relatively good at math) and my calculations say that if I arrived at 4pm for an appointment and it took 1.5 hours I would still be out of there but 5:30pm and they are open until 6pm. So I let the sales person know I am not pleased with this service and they now insult me that they are not a jiffy lube center if that's my plan. Well the thing is because of all the xx they have been already telling me I have made an appointment with another Dodge dealership that was more then happy to book me an appointment now at 4:30pm and they also close at 6pm. Sherwood Dodge you have definitely disappointed this customer but when my wife gets a new vehicle it will be elsewhere. More

Logan Hamblin was very professional sales services, took a test drive showed me the bell and whistle of the electronic equipment, which I probably forgot and he will have to show me again a test drive showed me the bell and whistle of the electronic equipment, which I probably forgot and he will have to show me again More

Merging down on ramp up to highway speed when I noticed a pronounced shimmy. Thought it might be a delaminating tire due to contact with a hidden curb in deep snow earlier in the week. Spoke with Ryan in ser pronounced shimmy. Thought it might be a delaminating tire due to contact with a hidden curb in deep snow earlier in the week. Spoke with Ryan in service and he advised getting rid of the ice build up on my 20" alloy rims. $3.00 later at the spray and wash - problem solved. Thanks again Ryan. More

***Buyer beware** I'm writing this so that everyone can be informed and make the right decision. I have 2019 Ram. With only 85,000 km Over the past few years, I have had multiple spots where paint has be informed and make the right decision. I have 2019 Ram. With only 85,000 km Over the past few years, I have had multiple spots where paint has cracked. I was told by a guy at Sherwood Dodge that this was a common problem with the ram trucks. Thankfully, I had a warranty, and it was covered. (Although I did still have to fight with Chrysler). Fast-forward a year. I now have 25 spots on my truck where paint is cracking. Brought it in to Sherwood Dodge and he informed me I am not in warranty and quoted me about 20,000 to fix it, but gave me Chrysler number to see if it would be covered as they have already replaced some. I have received a call back, and they told me my claim was denied. I asked at what point is this no longer a warranty issue but a manufacturer defect. My paint should not be cracking everywhere. She would not give me a direct answer. Told me it could be because of the weather or because I didn't take care of my truck. I told her I have had smart liners and seat cover in from day one of owning the truck. I take very good care of my truck. I asked again. What defines a manufacturer issue as opposed to a customer issue. She said she didn't know. It was the guy at Sherwood Dodge who made that decision. She should have been able to give me some sort of answer. This has been an ongoing problem with this truck, and now that it's out of warranty, they say though luck. I'm writing this so everyone knows how they treat their customers and the quality of their trucks. If I can prevent even one person from getting a crap vehicle, I'll be happy. More