Sherwood Park Chevrolet - Service Centre

Amazing Customer Service in the Service Department The Staff in the Service Center has been Amazing to deal with. First thing in the morning, and everyone is in good spirits, the service technician is The Staff in the Service Center has been Amazing to deal with. First thing in the morning, and everyone is in good spirits, the service technician is very knowledgeable, Ashley keeps me updated every time I drop my car off (for tire change, check ups, etc.) I love bringing my car here. More

Transmission issue - i was very stuck. We have had our Equinox serviced here a few times and each experience has been great. Today was another great experience and our vehicle wasnt even in We have had our Equinox serviced here a few times and each experience has been great. Today was another great experience and our vehicle wasnt even in service. I called Service to get some advice as I was stuck and having major transmission issues; my.vehicle wouldn't go into reverse! I spoke with Shauna who helped as best she could as the Transmission specialist was away. She even offered to come over to my vehicle and help me push it....in the rain! I didnt take her up on the offer but the 15mins she spent on the phone with me exploring options was a breath of fresh air and extremely appreciated. She proactively booked me an appointment knowing that the schedule would fill up fast. We may be in the market for a new(er) vehicle depending on the outcome of the upcoming inspection. Due to Shawna's exemplary service, her dealership will be where we look first. More

Another brand new truck! We came in for an oil change on our 2017 vehicle. Harrison greeted us and made small talk about what we were getting an oil change on. We ended up men We came in for an oil change on our 2017 vehicle. Harrison greeted us and made small talk about what we were getting an oil change on. We ended up mentioning about maybe wanting to trade up, but yet our truck was still brand new. We ended up sitting with Harrison, and with NO pressure at all, looked into some ideas. We ended up with another brand new 2019 truck! Harrison even hung out with our little man, our 2.5 year old. The entire process was great! We are return customers for a reason!! More

A Comedy of Errors is fixed by Ashley & Co I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but h I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but hit a snag when my (not factory) key stopped working. They sent a driver to St. Albert to pick up our second key and still managed to get everything done before closing. I need my car for work tomorrow so it would have been a logistical nightmare had this not worked out so perfect. I know there was a whole team working behind the scene, so thank you everyone! Thank you so much Sherwood Park Chevy, we will definitely give you rave reviews through word of mouth! More

awsome customer service shout out to Courtney, for the great service experience. communication was awesome and he provided me with all the options available. We will always shout out to Courtney, for the great service experience. communication was awesome and he provided me with all the options available. We will always bring our car here to service. When it comes time for a new vehicle I will be shopping here first More

Excellent Customer Service Big thank you to Courtney in the Service department. I had called in regarding some questions that I had about my vehicle and some unanswered question Big thank you to Courtney in the Service department. I had called in regarding some questions that I had about my vehicle and some unanswered questions that I had from when it was previously serviced at another dealer that I would never return to. Courtney was great on the phone and took the time to answer all of my questions. Courtney also took the time to help explain some of the features of my vehicle that I wasn't aware of. Great service, Thank you Courtney More

I'm Done with this Dealer! Purchased brand new Colorado last year and both times I've been at Service they have tried getting money from me on a Vehicle with Full Warranty.. thi Purchased brand new Colorado last year and both times I've been at Service they have tried getting money from me on a Vehicle with Full Warranty.. this last time they succeeded as they would not give my keys back unless I paid for work I didn't even authorize... For $58.00, they have lost my business...I trade in trucks every 2 years and been doing so since 1998. I was treated very Disrespectful by service attendant, 2 girls watching, who work there came over after and apologized as they said there was no need for attendant to behave in that manner! I didn't even get a call or email from dealer manager to address my concerns, that's how much I matter... after buying 2 New Trucks and sending over 4 References who also purchased vehicles, this is the thanks I get. At the end of the day, they didn't Fix Anything, the charge was for having Sevice attendant drive my truck up and down lot with mechanic and visually inspect. *I took truck to another Dealer and they found issue immediately and Fixed under Warranty! I will now deal with another Dealer in the city as I'm aware that I can take my truck to any Chevy Dealer while under Warranty. More