Sherwood Park Chevrolet

I am a first time car buyer and owner. I got a GMC 2022 Terrain SLE from this dealership SHERWOOD PARK CHEVROLET. I was not able to see the car personally and do a test drive on this since I got a GMC 2022 Terrain SLE from this dealership SHERWOOD PARK CHEVROLET. I was not able to see the car personally and do a test drive on this since I am living 380km away. I found their advertisement online. I only have my trust with the sales person who assisted me. I even asked him what is my guarantee that this car is in good condition. He only said that if anything happens the bumper to bumper warranty will cover this. Which is not a very satisfying answer but I have my faith that there will be no issues. However, when I received the car there are dents, scratches and windsheild chip that was not even disclosed to me and this is an accident free car as per their advertisement claiming. I understand that it is a preowned car but I believe I should have been informed about the physical condition of the car and this should have been fixed prior delivery. The car doesn't look like it was detailed as well. I even sent the photo and videos of the car. I also asked to waive the delivery fee not just because we had a miscommunication that the delivery is for free (they did not even disclose to me the amount of delivery fee so I assumed that it was free) but considering how they did not disclosed to me everything. First, they did not explain to me about the delivery method of the car. They did not inform me that someone will be driving the car going here to my place. I thought it will be delivered using a truck. Since that's not the case it added to my mileage which I was not informed or even asked if I am okay with that. If only I've known that this will happen I would have pick up the car myself. Then, when they deliver the car the delivery person did not show me how the car operates or explain things about the car and did not have the initiative to do a car tour just to make sure that everything is fine. As a first time car owner and buyer I don't have an idea what are the things I should have done when receiving a car. I received a call from their sales manager named VINCE. Instead of being apologetic to what happened and explain in a nice way why they can't refund the delivery fee, he insulted and made me look like I just want free money from them. He keeps on mentioning they have recordings and I asked for recordings as well to know my mistake during the transaction but he said "no that recording is only for them". He wouldn't let me even talk knowing that I am already frustrated with what's going on. Then General Sales Manager called me named Darren offered to it's either to send me pen touch up for the scratches but how about the dents? (and doing it myself is very unfair) or I have to drive to Edmonton (which is very inconvenient) just to get those chips, scratches and dents get fix where it is not my fault. I was even offered $200 credit for the delivery fee which I don't think is right after what happened. When I had the car washed since it was delivered to me I found out that the back door is already rusting (VERY RIDICULOUS). It was not noticeable when I first got it because of the weather and dirt. This car is almost brandnew and expensive but its RUSTING! I went to 2 autobody shops in Calgary and they said that the back door has been damaged and repaired before since it's not the factory paint anymore and it was not propely fixed which caused that rust. I am so out of words! I am so mad because of their FALSE CLAIM. I didn't want to accept their offer to trade in (because they will not give me the same value of my initial purchase and will lose they money that I already paid), I just want to return it because I don't know what more issues I will discover in the long run and I don't trust them anymore after everything that happened. They don't want me to return the car as they said there is no law in Alberta that a car can be returned. I filed a complaint to AMVIC but they don't care because they know that AMVIC will take long to action and might not even side with consumer More

Salesperson Ryan was ignorant. Tried giving me the "I'm a straight shooter" spiel but was a weasel. I clearly told him what I was looking for on trade. He made it seem like that Tried giving me the "I'm a straight shooter" spiel but was a weasel. I clearly told him what I was looking for on trade. He made it seem like that was doable and asked me to bring the truck in "to fetch top dollar". When I said i'm not interested in driving an hour to have you come back at the exact same number you already told me he hung up on me. Via text after when it became apparent we couldn't get a deal done he decided to be a dick about it lecturing me about used car prices etc. I was told these guys were xxxxx but made aggressive deals. Turned out they don't make aggressive deals. More

I couldn’t get clear communication from my service advisor at all and I’ve had to advocate for myself with Chevrolet Canada for a known problem. Very displeased advisor at all and I’ve had to advocate for myself with Chevrolet Canada for a known problem. Very displeased More