Sherwood Honda

I have been going to Sherwood Honda for service on both of our CRV's for a number of years. My service advisor regularly is Jon. He is extremely helpful & very professional. Work is completed on time & wit of our CRV's for a number of years. My service advisor regularly is Jon. He is extremely helpful & very professional. Work is completed on time & with quality results. All staff at Sherwood Honda are always helpful from booking my appointments to the actual service, shuttle drivers, & customer pick up desk ( as well as follow up to ensure everything is OK ). More

Darcy was excellent to deal with. Very efficient. Answered all my questions. Arranged shuttle from and back to dealership. The stone chip was repaired so that you can hardly see where Very efficient. Answered all my questions. Arranged shuttle from and back to dealership. The stone chip was repaired so that you can hardly see where it was. More

Dropped my car off for an update. Melissa got my car in and had a driver take me and drop me off to spend my 1-2 hr wait. She messages me when it was done and the driver came back to Melissa got my car in and had a driver take me and drop me off to spend my 1-2 hr wait. She messages me when it was done and the driver came back to get me. Always excellent service, with pleasant and helpful people. I never hesitate to to take my CRV in for service at this dealership. More

I booked my CRV for a regular service appointment on September 30th. My advisor was Darcy. Drop off was easy and the work order was very thorough and clear. Once approved Darcy was very concerned that m September 30th. My advisor was Darcy. Drop off was easy and the work order was very thorough and clear. Once approved Darcy was very concerned that my vehicle would have to stay overnight. This was not a worry but it was nice this was thought of. All work was completed timely and Darcy kept me informed to the status. I felt cared for. I would recommend you request Darcy to be your service provider at Sherwood Park Honda in Sherwood Park AB. More

They offer shuttle service for free. They listen to exactly what you need. The service is well done and done in a respectable time. They listen to exactly what you need. The service is well done and done in a respectable time. More

Ever since I bought my 2013 Honda Accord on December 18, 2012, I have been going to Sherwood Honda for any service. This time I was contacted by Jennifer Davis to book an appointment, which I did. I arriv 2012, I have been going to Sherwood Honda for any service. This time I was contacted by Jennifer Davis to book an appointment, which I did. I arrived at the appointed time on October 2, 2026 and within minutes Advisor Jon Mills had made arrangements to get the required work done. Jon Mills had arranged to have shuttle driver Wayne bring me home and once the service was completed Rick came to pick me up and drive to the dealership. Upon arrival, Addison showed me the Service Order Customer Copy and I made the payment. At my request, Addison asked Service Manager Darren to see me. I explained to Darren that as always, I was satisfied with the excellent service. As a courtesy, he asked one of the employees to bring my car near the door. I am very pleased with the service at Sherwood Honda and will gladly give a rating of 5 of out 5. More

Everyone is always very friendly there and Melissa is a fantastic service advisor. Highly recommend! fantastic service advisor. Highly recommend! More

Sherwood Honda sold us a Factory Ordered 2025 Honda Black Edition that appears to have been in an accident or damaged in transit, or at the factory. No disclosure was ever made and now both Sherwood Honda a Edition that appears to have been in an accident or damaged in transit, or at the factory. No disclosure was ever made and now both Sherwood Honda and Honda Canada are refusing to fix the issue. We Factory Ordered a 2025 Honda Passport Black Edition. Upon arrival I noticed that the rear window was badly misaligned. I mentioned this right away and after several months the vehicle was supposed to be repaired by the service department. The service department said that in order to repair the problem properly the rear hatch would need to be removed and disassembled. The repair cost would be around $5000.00 and would need to be approved by Honda Canada in order to be covered by warranty. When the vehicle was finally taken off site to be repaired, I received a call from the service department asking if the car had ever been in an accident? I replied that it had not and that I mentioned the damage upon delivery. Sherwood Honda asked me if they could run a Carfax on the vehicle because the body shop performing the repair indicated that they were 85 % sure that the vehicle was in an accident. When I arrived to pick up my vehicle I was given the Carfax showing that the vehicle had never been in an accident, and that the service manager was not happy about us being told that they felt that the car had been in an accident. After picking up the vehicle we went back to the body shop and spoke with the repair technician, and asked him why he thought that the vehicle had been in an accident? He pointed out that the rear brake lights were misaligned, there was cracked seam sealer on the rear hatch area, mismatched paint with dirt nibs on the rear quarter panel and a misaligned left bumper cover.. i filed complaints with both Sherwood Honda, and Honda Canada. That was back almost 6 months ago and neither Honda Canada or Sherwood Honda has Never responded to our complaints. We have recently moved all of our servicing needs to xx Albert Honda, where this vehicle was serviced last week, yet Sherwood Honda sent us a servey for the servicing. More

"Excellent service! The service Melissa was very friendly and took the time to clearly explain all necessary maintenance to keep my car safe and in great shape. Great st The service Melissa was very friendly and took the time to clearly explain all necessary maintenance to keep my car safe and in great shape. Great staff and overall service!" More

Sherwood Honda had always provided me with great service. Communication is good and they don't push anything on you. Jon in the service department is great to work with. Communication is good and they don't push anything on you. Jon in the service department is great to work with. More