Sherwood Ford

terrible customer service and vehicle service After a few weeks of purchasing a brand new vehicle from Sherwood ford, we had severe electrical issues some of which were safety issues. There was a After a few weeks of purchasing a brand new vehicle from Sherwood ford, we had severe electrical issues some of which were safety issues. There was a very noticeable lack of respect , and instead of putting energy into resolving our problem, put blame on Ford Canada for not providing adequate resources. We had no resolution after 3 months, and requested a buy-back which they refused to do. Instead, they asked us to absorb the cost of depreciation if we sold it back to them. $10,000 cost difference to a new replacement vehicle. No one seemed concerned for us and we felt totally on our own with a lemon. we had to deal with Ford Canada ourselves, who recommended we take our vehicle to a different authorized service dealer, which we did. Thankfully, our experience at the other dealership was very positive, and within a short period of time, they seemed to isolate the problem, got Ford Canada engineers involved, and most importantly, treated us with the respect we deserved. More

A welcomed experience! I would just like to say thanks to Cory O. for his professional attitude in helping us to easily purchase our truck. He worked diligently for us to ma I would just like to say thanks to Cory O. for his professional attitude in helping us to easily purchase our truck. He worked diligently for us to make the purchase as easy as possible. After the purchase he made sure that everything that needed to be done was done in a timely fashion so that all we had to worry about was driving it off the lot. Thanks again Cory. I would definitely refer you to any of my friends or family tat was interested in a vehicle purchase. More

Won us over Excellent and knowledgeable sales service. Explained everything and answered all our questions. Made us feel very welcome. Very patient. Went over ev Excellent and knowledgeable sales service. Explained everything and answered all our questions. Made us feel very welcome. Very patient. Went over evetything. Helped us pair our phones. Made sure we had all the information we needed. More

Best car buying experience I have had. Zeno was very relaxed and put me at ease, made picking my vehicle simple, answering every question I had. Hanny in financing was also great, no games Zeno was very relaxed and put me at ease, made picking my vehicle simple, answering every question I had. Hanny in financing was also great, no games just quick courteous service. I would recommend Zeno, and this dealership to anyone. More

Great experience. I recently bought a 2017 Ford Fusion for Sherwood Ford. My salesman Hassan made my experience a good one. He was excellent to deal with. Not pushy and I recently bought a 2017 Ford Fusion for Sherwood Ford. My salesman Hassan made my experience a good one. He was excellent to deal with. Not pushy and really took the time to make sure every detail was looked after and I was also well looked after. If you're in the market for a new vehicle I highly recommend giving him a visit. More

Great dealership I love my new car. This dealer is absolutely helpful and cares about their customers. They took the time to go through my new car with me. I am impres I love my new car. This dealer is absolutely helpful and cares about their customers. They took the time to go through my new car with me. I am impressed with the customer service. I highly recommend Brad. He was great to work with and made sure every detail was dealt with. Hailee, was great as well. I would highly recommend if you want to buy a ford to come to this dealer. More

Friendly and Expert Service The staff is knowledgeable and is genuinely friendly where they look to offer the best car for an individual. The service is personalized and they aim The staff is knowledgeable and is genuinely friendly where they look to offer the best car for an individual. The service is personalized and they aim to build a relationship with the clients rather than focus on pushing for sales. More

Pleasure and Ease Great to have a dealership with so much inventory to choose from. Mike was very friendly and concerned for our wants. Great atmosphere and not high pr Great to have a dealership with so much inventory to choose from. Mike was very friendly and concerned for our wants. Great atmosphere and not high pressure sales. Overall experience was great. Financing was quick and simple. More

Professional & Helpful I had a great experience at Sherwood Ford when purchasing my used 2015 Ford F150. First off, the list prices for the vehicles on the lot are reasonabl I had a great experience at Sherwood Ford when purchasing my used 2015 Ford F150. First off, the list prices for the vehicles on the lot are reasonable compared to other dealerships in the Edmonton area. Sherwood Ford doesn't have all the hokey gimmicks and scams that I experienced at other places (such as City Ford - avoid this dealership at all cost!). I worked with Zeno (sales) who was great. I called ahead and asked if a particular truck from their website was still available. Zeno had the truck ready for me to look at and test drive when I arrived. He was knowledgeable, and when he didn't know an answer to my question, he would ask his manager (Garrett), and make sure that my questions were answered. Zeno contributed to a relatively relaxed and comfortable buying experience. He wasn't pushy and he was good at listening to my needs as a buyer. He had the car proof and inspection sheets printed out for me to review. He went over exactly how much warranty was left on the truck, told me about the conditions of the brakes and he measured the tire tread right in front of me because he knew I wanted all the details about what I was driving off the lot. It was great to work with Zeno. Hailee from finance was also great - very efficient and pleasurable to work with. She's a lady who can make things happen! Garrett was also awesome - very knowledgeable and easy-going. I am very happy with my purchase and the purchasing process. I would do business at Sherwood Ford again - great selection of vehicles and helpful staff. Thanks! More

Best vehicle buying experience I have had All the staff was great to work with. Knowledgeable, polite, friendly, Couldn't do enough for ya. Best Vehicle buying experience I have had. You are n All the staff was great to work with. Knowledgeable, polite, friendly, Couldn't do enough for ya. Best Vehicle buying experience I have had. You are never getting this 2017 explorer back but having said that I would buy another one from you any day. Thanks to all your stall especially Rob ,Tyler and of course the BOSS who on many occasions ensured my experience was positive at all times More