Sherwood Buick GMC

I WISH THERE IS ZERO STAR OPTION I wish there is an "zero" star option. I had a very bad experience with this dealership. We purchased 2013 Enclave from them and during our purchase t I wish there is an "zero" star option. I had a very bad experience with this dealership. We purchased 2013 Enclave from them and during our purchase their sales person gave us 3 months "bumper to bumper" warranty. I specifically asked him "what do you mean by bumper to bumper" ? for instance, does it cover if light goes off like Honda does" ? He said why not obviously "YES". Then co-incidentally after a week front head light goes off and when i dropped vehicle for repair , they said i need to pay $ 400 to get it fixed. The staff including their manager , everyone pulled the plug and said big "NO" . They dont tell you about warranties when you purchase vehicle properly. So please buy your vehicle from a decent dealership and genuine people. OR confirm with them what the warranties cover what not.Thanks More

Professional and courteous service. Corvette Batt was the employee dealing with my purchase. I found him very professional and courteous. He seemed to take a genuine interest in meetin Corvette Batt was the employee dealing with my purchase. I found him very professional and courteous. He seemed to take a genuine interest in meeting my needs, and in me personally. It appeared that he was willing to go to extra lengths to make sure everything went well. I would certainly deal with him again. In fact, My daughter-in-law is likely looking for a a newer vehicle soon and I will recommend that she consider Corvette. Gerry Mazer More

Great experience Recently i just purchased a Dodge Journey and the service and the quick responses were great, They made me fee at home, Corvette who i dealt with wa Recently i just purchased a Dodge Journey and the service and the quick responses were great, They made me fee at home, Corvette who i dealt with was great at answering all our questions at any time at night. If you want to feel like you are apart of a family this is where you should go From the first day i contacted till i drove my vehicle home it isn't a experience i would forget Thank you More

Great first new vehicle purchase experience. We had a great experience working with Devon, especially as a first time buyer of a new vehicle. Devon was knowledgable and friendly, and the team at We had a great experience working with Devon, especially as a first time buyer of a new vehicle. Devon was knowledgable and friendly, and the team at Sherwoodpark GMC was transparent about everything throughout the process, especially when it came to the price. They worked hard to help get us within our budget and made sure we had found the right vehicle. Would definitely recommend visiting this dealership. More

best experience I ever had from a dealership Everyone I dealt with were very nice, helpful & not once that I felt pressured in any decision making. The salesman I dealt with(Simon Wiederkehr) w Everyone I dealt with were very nice, helpful & not once that I felt pressured in any decision making. The salesman I dealt with(Simon Wiederkehr) went beyond my expectations to find the truck I was looking for. He helped me get into a 2017 truck where for a time I was seriously considering one a little older. Shaun Hurry was also helpful & informative. Happy with the service I received, the truck I drove away with & the price. Would recommend this dealership to anyone & it's the only one I could find open on Sundays. PS. Tried to check mark Simon Wiederkehr & Shaun Hurry below but didn't work. ..5 stars each. Keep up the good work. More

Ferid Avdic: Our "Go-To" Salesperson for 2 Vehicles "We have the utmost confidence buying a vehicle from a dealership that is co-owned by Todd Nicholson, as his family has earned a reputation of honesty "We have the utmost confidence buying a vehicle from a dealership that is co-owned by Todd Nicholson, as his family has earned a reputation of honesty and responsibility over the years. That confidence is joined by the satisfaction of dealing with our "go-to" product counselor Ferid Avdic. This is the 2nd new vehicle that Mr. Avdic has helped us with, and it is truly a pleasure to see that the "old school" way of doing business is still valued by management. No pressure, easy going, and the fact that Ferid is a familiar face at this showroom is reassurance to us that we have made the right choice once again. Simple math: Keep doing things this way and repeat business is guaranteed!!" Don and Carol, Strathcona County. More

Amazing Experience ! We were referred to this dealership and salesman by our daughter who just recently purchased her vehicle from here and we have to say it was such an e We were referred to this dealership and salesman by our daughter who just recently purchased her vehicle from here and we have to say it was such an easy process. We didn't feel as though we were being pushed into anything and everything was thoroughly explained ! More

What a refreshing experience purchasing a new vehicle! After a week of highs and lows at another dealership (deal made then "sorry, we made a mistake") and then within $475.00 on a $50,000 vehicle, we walk After a week of highs and lows at another dealership (deal made then "sorry, we made a mistake") and then within $475.00 on a $50,000 vehicle, we walked out - now it was about more than just money! We we're contemplating our next move when our nephew told us about Sherwood Buick GMC and Dan the salesman he had dealt with. We called Dan and decided to take a trip out to Sherwood Park. We were greeted in the parking lot (on a very cold day) by Jesse and instantly felt the warmth of this dealership. We met up with Dan and had a conversation about the dealership and more importantly the "best practices" they were introducing. Dan had been promoted (not surprising) since he sold my nephew his truck so we were introduced to Simon who would be our salesman. We had an idea of what type of vehicle we wanted and after some discussion decided to take the SLT2 Acadia for a test drive. Being impressed with the vehicle we negotiated a fair price and went to see Shaun to complete the transaction. Not once during that whole process did we feel pressured or dissatisfied. I've experienced a letdown once a sale is completed in the past, but not this time. We had some concerns/questions the following day so we went back to the dealership. We were treated like royalty and those concerns/questions were all taken care of which included another test drive. When we picked up the vehicle two things stood out. 1 - All four gentleman that we had dealt with made a point to visit with us. 2 - Part of the deal included quite a sum of money for accessories. Since we couldn't use it all I was sure we would be told we would be given a voucher which I didn't want. But without even a discussion, we were told they would cut us a cheque for the unused balance. This dealership certainly deserves a visit if you are looking for a vehicle. It actually felt like they are introducing a "fresh new concept" when it comes to us - the customer! More

Had the most amazing experience getting the truck we wanted. My husband and I went looking for a new truck and found one at Sherwood Buick GMC. Our sales consultant name was Wayne Robertson, he was totally amazi My husband and I went looking for a new truck and found one at Sherwood Buick GMC. Our sales consultant name was Wayne Robertson, he was totally amazing. He did not try and push us into something we did not want. It was a big decision for us to make and Wayne was there the whole way. Answering all our questions, and there was lots We would highly recommend going to see Wayne when you are looking for your new ride. I have bought vehicles at others dealerships and being a women was treated disrespectful. So when we went to see Wayne, any concerns I had he looked at me and answered me. He has my respect.. More

Disappointment - will NEVER go again. I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing! I was having some issues with my transmission and thought I would take my truck here to the service centre to check it out (still with a decent amount of power train warranty left). First trip they could not replicate the issue - I realize this is sometimes the case. The transmission was still acting up so I took it in a second time; this time I road tested with one of the employees (will keep nameless). We were able to replicate the issue and he acknowledged there was a problem. It went in to be checked out and there were some items that required replacing (not covered under warranty); but t as I was told this will fix the problem I went ahead with the repairs. The tranmission was not working as it should even though I was assured it was based on a road test conducted by the service folks. I then took it back for a third time - keep in mind all trips during work hours that I had to take off - there were some sensors or modules that were going to be replaced (which were covered under warranty) which was definitely going to fix the problem. The repairs were performed and the issue was still not fixed. I road tested the truck again with a service employee (he drove this time); we still felt the issue but I was told that it shifts like this because there are 130,000kms on the truck. That's what they do when they have this type of mileage - the warranty is for 160,000 or 5 years which neither were up. First off, not a great way to promote your product pretty much saying that they wear out after this amount of mileage (this is also not a heavy duty work truck hauling a lot of weight, driving on horrible roads; this is a highway and city driven truck). The service employee was quite rude and demeaning. I don't mind blunt and to the point but when you talk to people like they are stupid or don't know anything, it also doesn't make the customer feel good or really want to go back. As the issue was. It fixed and I refused to take it here for a 4th time, I took it to another GMC dealership to look at it. I explained the issue and what had been conducted in the past from Sherwood Buick GMC so they could have a better understanding of what was goIng on. I went for a drive with the shop foreman and he could feel what was going on. We went back to the dealership and he explains what they would do and if it worked it would cost me no more than 1.5 hours of labour. If that didn't work after they tested it they would have to do some further testing/investigation which may or may not be covered. They said they would let me know before going any further and get my approval. All of this was done while I was away on vacation and they still kept in contact with me diligently. They went in and fixed the issue, I had my truck ready when I came back. Everything was covered. All the time and money spent goIng to Sherwood Park may have been avoided if I went to the other dealership first. With the second or third trip to Sherwood Buick GMC, my check engineer light was on. I have a code reader and I check it out. My oils pressure sensor was the issue. I took it in for them to look at (and mentioned again the transmission). They fixed/replaced the sensor and all was good (approx. $600-700). This light came on again about 11 months later so against my better judgement I took it back to the dealership (I figured the work was done there and had a 1yr. parts and labour warranty so that was my best option). After a number of class back and forth and with some apparent testing required I paid approximately $650 for this to be done and for them to clean the sensor. they said testing was required which I had to approve so they could apparently find the problem (which I knew from the code and they said the same code cam up when they checked too). The cleaning could have been done which was $88 and the problem would have been rectified. With what I paid I could have had the full thing done again like was done a year ago. Whenever I take my truck here for service or any issue, I get the run around and have to waste more time and money to get the issue NOT resolved or pay way more than needed. Again the quick lube here and the people working on it are amazing. Also, the service advisors I have dealt with there are quite friendly and have good communication - they are the messenger and I don't put any blame on them. After all of this; the constant runaround, dealing with a disrespectful service employee (again nameless) and having an amazing experience at the other dealership, I will NEVER take my vehicle here for any servicing, I will NEVER purchase a vehicle here and if asked where they should go for a new/used vehicle or for any service work this would not be my first choice. More