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Shaganappi GM
Calgary, AB
411 Reviews
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Showing 411 reviews
August 02, 2016
Great used car purchasing experience at Shaganappi GM Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitiv Had a good experience buying my (slightly) used vehicle from Ken. Got a fair trade-in value for my car and they had the vehicle priced at a competitive price vs. similar vehicles. Ken is very straight forward to deal with and had the vehicle ready to test drive at the time we had agreed. Very friendly, prompt customer service. He replies quickly to email and shared all relevant car info (carproof, service check etc.). He also drove the car up to my mechanics so it could have a pre-purchase done with no issues - car passed with flying colors! Thanks Ken and Shaganappi GM for a great purchasing experience. More
by usedcarshopper
Employees Worked With
Ken Paget
July 25, 2016
Excellent, professional service. Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the ti Couldn't have asked for a better vehicle buying experience. All the Shaganappi employees were pleasant and professional. Ken was excellent from the time we met though to me driving off the lot. I would never hesitate to go back to Shaganappi again, more to the point, it will be the first place I go to buy a vehicle. More
by Kole
Employees Worked With
Ken Paget
April 20, 2016
Service- Thanks Marscha! My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about My 2012 Avalanche needed to have the OnStar upgrade, a new key and fob, windshield and undercoating maintenance . Originally I spoke to Marscha about the OnStar upgrade, then added the rest of the items after, both her and Linden were terrific, they were able to get it all completed quickly (even though I added the windshield), confirmed my appointment time and kept me up to date throughout right to when the work was completed. Thanks to both of you, I will recommend you both to friends and family. More
by Cory Rowland
Employees Worked With
Marscha and Linden
April 05, 2016
Used Purchase 2015 GMC Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very Murphy's law, sent an email out about not receiving the money and there it is in the mail , much appreciate the professionalism on your end Ken, very much impressed by your organization and will not hesitate for one moment to recommend Shaganappi Motors to any of my friends or colleges, in going forward your company will be a first contact if I am looking again to upgrade or purchase new. Thanks again Ken Sales and Leasing Ken Paget Financial Services Deb Kirkland More
by Curly 88
Employees Worked With
Ken Paget
March 14, 2016
Thanks Marsha for all your hard work We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we fina We bought an Acadia from this dealership through another dealership and the new 4G module was missing. After painful conversations with onstar we finally found Marsha at Shaganappi who found us a new module and had it sent to us in Lethbridge. Thank you so much for all your hard work! We appreciated it so much!!! More
by Beth2007
Employees Worked With
Marsha
January 05, 2016
Body Shop Manager Horst. and staff. On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers t On Oct 31 we had an accident with our 2009 Nissan Sentra. Upon immediately contacting our insurance agent Young and Haggis and eventually Travellers they suggested we contact Shaganappi Body Shop for further repairs. What a stroke of luck that was for us. We were contacted by Shaganappi and a date was set to bring the car to the body shop for their estimate and service. Over a short period of time we have had contact with several of the staff and found each and every one of them to be resourceful, knowlegeable and considerate. Hopefully not to forget anyone it was Ashely, Sally. Brad and of course Horst. Each and everyone is to be commended as to how they not only handled the situation but the courtesy they provided to my wife and I. It is so easy to be critical and post negative comments but this was a positive experience for us and the people mentioned above, plus others that we did not have contact with, provided us with outstanding customer service. Sincerely Ralph Hodgins More
by His Gems
Employees Worked With
Horst, Ashley,Brad,and Sally
December 10, 2015
Terrible Customer Service, Also tried to rip me off a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and w a few years ago when i took my car in for a check up they told me i needed new brakes which seemed fishy to me so i took it for a second opinion and was told that i definitely did not need them. Avoided them for a couple years but took my car back to them for a recall and asked to get a new key fob installed. the fob didn't work within a day and now they are saying that the sensor in my car isn't working and would cost over $700. they won't return the fob i bought a week prior. i've had other issues as well and will not be returning. avoid at all costs More
by CanadianSk8er
Employees Worked With
Garrett
November 18, 2015
Horrible Service - Miscellaneous Charges - AVOID - RUSH JOBS We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick i We have not had good service at this dealership, just dropped the car off for Recall work, got a call saying the car was ready, when we went to pick it up, scuff marks and sticky debris stuck to the doors. Body shop wanted their loaner car back, so I think they rushed our job to get it back. Last tire change, we were charged $12 for miscellaneous charges - we don't even know what it is for, it is certainly not a service! Go to Chev City instead, take the few extra kilometres to drive downtown, much friendlier and don't do crappy work!! More
by dani73
Employees Worked With
Horst
November 17, 2015
Great Bodyshop Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of c Had our 2011 Chevy Equinox in for repairs at the BodyShop several times, (collision and door recalls) The repairs have been done quickly and free of charge. Damaged wire harness found and replaced while in the shop free of charge. Always great service! Thanks Horst and Team !! Patrick Crozier More
by pbccrozier
Employees Worked With
Horst Weger
October 16, 2015
Bring your Truck in for Service... we might work on it. So I'm pretty fed up with GMC in general. The last service here was a 4 hour oil change... YES that was ALL the work done! The appointment was made So I'm pretty fed up with GMC in general. The last service here was a 4 hour oil change... YES that was ALL the work done! The appointment was made 2 weeks in advance and they knew what it was for. (See "appointment" as per Shag GMC below). I'll leave this review to this dealership and the latest escapade. I made a service appointment one week in advance. Three things to be looked at: Oil change, parking brake adjust, and a vibration in the transmission. I knew in advance that a high level tech would have to go with me to experience the trans issue. This happened quickly and he was excellent (the tech). I got a ride home and waited for a call. 6 hours later the call came in from the Service "adviser". The trans problem was diagnosed but needed a part. The part will be in next week. Oh, and we didn't do the oil change or the parking brake adjustment. Long pause here. The truck was in the shop for 6 hours and you couldn't do a 20 min oil change? So the adviser says, "well it was a bad day". Okay, we all have bad days. I need to get the truck back in for the trans thing anyway, so I asked about appointments for the coming week. This is where the problem starts. After a long and very frustrating conversation I am able to glean these facts about Shag GMC: 1. An appointment is not what most reasonable people would think "appointment" means. To these guys, appointment means when you leave the vehicle at the shop. The actual work to be done can be done... or in my case not done... any time they see fit. 2. Once your vehicle is at the shop there is no reasonable return/work time. So an oil change can take 20 mins (like at Honda, Nissan, Acura, or Mazda.. all of which I have personally experienced), or it could take 3 days. Bare in mind, the work itself takes 20 min. But if Shag doesn't feel like doing the work the time/day you drop off your vehicle... well, too xxxx bad for you! "We do not schedule work in advance, even if we know what vehicle and work is coming in". 3. Parts are in.. CHECK, Vehicle scheduled... CHECK, Vehicle arrives... CHECK, work starts... well... maybe, maybe not. "It depends on whether we 'get busy' that day". This is nuts! What the H*** is the appointment for if you're not going to work on the vehicle? Isn't the purpose of appointments to spread out the work over the amount of hours in a day and days in a week, divided by the available labor? In other words, you make everyone have an appointment, but don't plan the work associated with the appointment at all. I understand that some jobs take longer and become more involved. Thus a 4 hour job can become a 5 or even 6 hour job. We have all experienced this at some time. Again, this is the purpose of appointments. To dole out the work in manageable pieces. Or maybe GMC over books like some airlines, then when everyone shows up all at once, they just pick a car and work on that one? How many "bad days" does this dealership have? I'm guessing a lot. When I picked up my truck an hour ago I confirmed again the policy of this dealership: "They are under no obligation, what-so-ever, to work on a vehicle, regardless of what work was scheduled, and how far in advance the appointment was made". So now I'm trying to figure out who else can do warranty work on my truck. This is the 3rd GMC dealer and this is the LEAST trouble I've had of the three! Maybe every GMC shop is the same (or worse)? I've started a ticket with GMC Canada, but I'm pretty sure they will be towing the line on service. If that is the case this will be the first and LAST GMC vehicle I will ever own. Too bad, since I'm pretty happy with the truck over the time I've owned it. Actually better than I thought it would be (this is my first GMC product). More
by O2J
Employees Worked With
Garrett M
