Shaganappi GM

Incredibly Terrible Service I walked into the sales department three time over the past month and not once was I acknowledged. I wandered around and even sat in some vehicles - I I walked into the sales department three time over the past month and not once was I acknowledged. I wandered around and even sat in some vehicles - I would also like to mention that I was the ONLY person in the sales section until two men walked in, both of whom got service. What a shame, as I was looking at a 2019 GMC Denali. I have never been completely ignored at a dealership - this was by far the worst experience I have ever had while looking for a new vehicle. If I do purchase a General Motors product it will be from another dealer. I would never bring my vehicle to this dealer for service as I’m sure the service department has the same terrible standard of service. Unfortunately, my experience at Shaganappi has been had by many of my female friends, all of whom were looking to purchase a new vehicle. More

Excellent . Mike Finnie was helpful and knowledgeable about the product. He treated me and my family like we were family. He listened to our needs about a veh . Mike Finnie was helpful and knowledgeable about the product. He treated me and my family like we were family. He listened to our needs about a vehicle and had our best interest at heart. I would highly recommend shaking at PGM and Mike anytime. More

Amazing Experience! We just purchased our 2019 Terrain Denali from Matt Dunsire! After dealing with Matt we walked out of the dealership knowing we had made a purchase t We just purchased our 2019 Terrain Denali from Matt Dunsire! After dealing with Matt we walked out of the dealership knowing we had made a purchase that would bring great value to our needs. His knowledge and professionalism is second to none. Our buying experience was incredible and look forward to making another one with Matt in the future! More

Failed to stand behind their product and work. Terrible experience with the service department. On my 2015 GMC Sierra just over a year ago and approximately 18,000km ago they fixed a known issue wi Terrible experience with the service department. On my 2015 GMC Sierra just over a year ago and approximately 18,000km ago they fixed a known issue with the exhaust system on my vehicle (captured under a service bulletin). The exact same symptoms began again a few weeks ago so I booked it in to be repaired once again, I tried to make the appointment before my 3yr/60K Comprehensive warranty expired but no dates were available so I was forced to book an appointment 3 days after my Comprehensive warranty expired. A reasonable person wouldn't expect an exhaust system to be a part that fails after only 18,000km so I though for sure there'd be no issues with having this fixed properly once and for all and not at my expense. I was wrong and told I'd need to authorize $200/hr diagnostic time and then if they agreed that it was in fact the same part that failed previously they may cover a portion of the replacement part costs. A borderline insulting offer. I wish I could say this was the first time I've had a bad experience with the service department but it wasn't. More