Serpa Chrysler Dodge Jeep Ram

Service Department I was fortunate enough to bring my 2019 Jeep Grand Cherokee to the service department at Serpa Chrysler.. I had a electrical issue as a rodent enter I was fortunate enough to bring my 2019 Jeep Grand Cherokee to the service department at Serpa Chrysler.. I had a electrical issue as a rodent entered my engine compartment and chewed some electrical harnesses which caused a lot of electrical faults. Service department employee Mr Gunther Wenger took his time an explained the electrical issue to me.. He was very professional and he knew what he was talking about. He made us feel comfortable with the electrical issues. Serpa Chrysler was able to fi all the electrical faults and returned the car to me the next day.. Very professional staff at Serpa. More

Great service, professional and prompt They are very welcoming, low pressure and knowledgeable. They take the time to listen to your input and are prompt with their work and share their poi They are very welcoming, low pressure and knowledgeable. They take the time to listen to your input and are prompt with their work and share their point of view with you. I have never been disappointed. More

My first purchase with Serpa since they took over from 401-Kennedy. Was looking for a new car for my wife when she noticed a new Ram 1500 Warlock. Took it for a test drive with Caleb Trow, our salesman. 401-Kennedy. Was looking for a new car for my wife when she noticed a new Ram 1500 Warlock. Took it for a test drive with Caleb Trow, our salesman. I was hooked. Treated fairly on our trade ins, Kenny Rodrigues and Mitch Cadesky were very helpful. The day I took possession of my vehicle, Caleb provided very thorough descriptions on the trucks features and equipment. Thanks again, highly satisfied customer. Looking forward to the arrival of my wife’s 2020 Jeep Cherokee. Cheers! More

DO NOT TRUST THE SERVICE DEPARTMENT I recently brought in my 2018 Jeep Wrangler for an oil change/tire rotation. This was my third time servicing the vehicle. First time the service was I recently brought in my 2018 Jeep Wrangler for an oil change/tire rotation. This was my third time servicing the vehicle. First time the service was ok. Second time, I asked for an oil change/ tire rotation. I had the tires marked so that I could see if the rotation was done. It wasn't. I let it go. Last week I brought Jeep in again. This time I color coated the tires with stickers. When I went back to pick up the vehicle, my invoice clearly showed I was charged for the tire rotation. When I looked at the tires, nothing was done. I questioned the services manager (Peter) and he could give no response. He says the mechanic said only right side was rotated. When I told him this wasn't the case, he went on to try and B.S me that the tire rotation wasn't necessary.... well if that was the case why in the world are you charging me!!!! He tendered me the refund however this was besides the point. I wanted a tire rotation, I paid for a tire rotation- rotate my bloody tires!! I didn't even make it off the lot and the service manager called to do damage control. Asked me to drive back and have a complimentary tire change done... UMMM sorry that will never happen! Thanks for calling, but that is after the damage was done. I WILL NEVER TAKE MY CAR BACK. THESE CROOKS CANNOT BE TRUSTED!! WHO KNOWS HOW MANY PEOPLE HAVE TAKEN THEIR CARS TO BE SERVICED, PAID FOR THAT SERVICE, BUT NOTHING WAS DONE.. SHAME ON SERPA CHRYSLER!!! More

Overcharged for a new battery Jean Went to Serpa Chrysler for a recall on my 2013 Dodge Dart , When I was leaving the dealership my car would not start. The battery was dead so i left Went to Serpa Chrysler for a recall on my 2013 Dodge Dart , When I was leaving the dealership my car would not start. The battery was dead so i left it to have a new battery installed, i was told I needed to leave the car which didn't seem necessary to me just to get a battery installed. However when I picked up the car my bill was $148.00 for the battery, $273.00 for battery storage for a grand total of $475.73 I feel ripped off but good. I will quit driving before I ever step foot on Serpa's property again. That's a promise!!! More

Service issues with 2016 Jeep Grand Cher Summit Pleased with the multiple item service completed, ready on my return from vacation, in addition it was stored at dealership for me, and no surprises w Pleased with the multiple item service completed, ready on my return from vacation, in addition it was stored at dealership for me, and no surprises which is always nice. More

stopping from hwy speed car is about to stall Service advisors are very understanding,and ready to guide you. Problem in my van has been there before front,rear brakes were done. They said the pr Service advisors are very understanding,and ready to guide you. Problem in my van has been there before front,rear brakes were done. They said the problem is because of this and that all in brake area. I guess they tried to locate,but not succesful so far. Coming from a speeding car and trying to stop is scary.. And it happened couple of days back on 401. I have a extended warranty. And I think it is where it has to be used to solve the problem I am supposed to come back,if the problem comes back. Some parts have to be replaced when you dont' get any codes. It is my view.. It has to be done before some major problem arises thanks More

Serpa Collision Centre - Great customer service, made the process of having my car fixed simple and hassle free, I was kept informed of the process along the way and my vehi - Great customer service, made the process of having my car fixed simple and hassle free, I was kept informed of the process along the way and my vehicle looks perfect. George was a pleasure to deal with. Highly recommend their service. More