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Oversized Toddler My experience didn't even deserve a star when it comes to dealing with Lee, one of the managers. Going to a dealership was a new experience, and I und My experience didn't even deserve a star when it comes to dealing with Lee, one of the managers. Going to a dealership was a new experience, and I understand that you have to push a little to try and keep a customer and get their business but this was too far and too much for me. I wasn't impressed with my "great deal" regarding the purchase of a Chevy Trax. Dan was fine and great. Then in comes Lee. I was not happy with the numbers presented to me for payments, as my expectation was lower. I had even expressed what my comfortable top number was and what was presented to me was far from it. So I expressed myself, saying I was going to go and speak with my husband ( who was present and equally unimpressed) and figure out the next step. Of course the usual "Stay and look! Try this car" tactic was used. No thank you. I was no longer comfortable and being disappointed, didn't want to continue with the meeting. Lee kept asking "Why?" And I'd explain. Then "Why?" Again. And still pointed at numbers on the offer FAR from my comfort zone WHICH I ALREADY SAID EARLIER. Again, this was my first experience trying to buy from a dealership. As I repeated myself again, and Lee kept asking why, my husband was next to my saying " nope. Stop. Just stop" as he could tell I was getting uncomfortable. Finally I proclaimed that I was about to become upset and cry and was going to leave. "Well why?". That was it. I was done. Instead of being understanding, he came off like a toddler who only knows the word 'why'. I looked at my husband and said " You finish with them. I'm done. I'm out". I left and went to my truck as now my husband had to deal and explain they pushed me a little too far. I wasn't rude. I didn't scream, cry or curse. I just got up and left. I would of returned for my vehicle purchase if I had been made more comfortable and relieved a little understanding. I made it aware at the beginning that this was my first time buying from a dealership and I was nervous. My husband went in the next day to retrieve a $60 deposit fee to hold the vehicle in case I changed my mind. That day he spoke with Jake. I waited outside as I did not want a run in with Lee. Apparently, Jake told my husband that he could of helped me get a better rate, as to which my husband ask " Well where were you then, and why couldn't he? Cause if that's the case she would of stayed". And as I went to another dealership, apparently I was not actually locked in at the rate that Lee guaranteed me. Hmmm weird. Thankfully somewhere else took great care of me and I'm enjoying my new ride. Thanks iCar. More

Great experience Just bought a car and everything was in order and clear. They did great job on everything and delivered it to my home. Great experience :). Just bought a car and everything was in order and clear. They did great job on everything and delivered it to my home. Great experience :). More

Over and above Years ago I had a bad experience with icar ..recently I thought I would give it another try. I sure am glad I did Ross Gorrie went over and above cost Years ago I had a bad experience with icar ..recently I thought I would give it another try. I sure am glad I did Ross Gorrie went over and above costome service . Every staff member treated you not like the typical "do I have a deal for you" kinda crew, but each treated you like "take your time and tell us what you want". If your looking for a car or truck want service icar Thunder Bay More

an awesome and supportive team I would recommend getting a car from Amanda at Icar Canada as she was friendly, knowledgeable and very helpful. Amanda and her team were very honest a I would recommend getting a car from Amanda at Icar Canada as she was friendly, knowledgeable and very helpful. Amanda and her team were very honest about the vehicles i did test drive and in doing so I was able to make a more informative decision in the type of car that I wanted. Both Amanda and Jake ensured that I was able to get the best deal possible and their personal investment in seeing that I did was awesome. I really enjoyed purchasing a vehicle from them. A few years back I did not have the same experience which made me kind of skittish in getting another vehicle but the team was great! More

Friendly and Helpful people at ICar! My husband and I have been working on our credit and no one would give us a chance to lease a vehicle without a co-signer. With ICar, Derek made it po My husband and I have been working on our credit and no one would give us a chance to lease a vehicle without a co-signer. With ICar, Derek made it possible for us to least a vehicle without a co-signer! He also set everything up, insurance, Licence plates, sticker! We are glad we chose ICar! Thanks Derek! More

Best service in town I have purchased 13 vehicles from I car , they are polite , the find what I want , and for the price I want or cheaper and always first class rides I have purchased 13 vehicles from I car , they are polite , the find what I want , and for the price I want or cheaper and always first class rides And 10/10 shape , Jake satin , and Derek Pugh are my go to boys there always will be won't change look forward to my future business with them as well very strong asset to I car they need more like them . More

Out of the ordinary thanks Ross! Let's lead off with the fact that I don't write reviews. Ladies and gentlemen this is a first for me. Speaking of gentleman the reason I am taking my Let's lead off with the fact that I don't write reviews. Ladies and gentlemen this is a first for me. Speaking of gentleman the reason I am taking my personal time to write a review is to thank Ross Gorrie. The story goes that my trucks brakes failed on me and I needed a replacement immediately. A quick online search determined that the preferable used cars were all to be found at icar. I was in a rush and upset and desperate for a reliable vehicle. Ross literally could have sold me anything at that point. Instead he was completely understanding and extremely knowledgeable. He took the time to help me decide what I needed in a vehicle. I couldn't be happier with my new truck. I feel like a winner! Ross turned a stressful situation into a positive outcome. I was so impressed with him and his dedication to service. Hence my first review posting ever.. If you need a vehicle, if you're interested in a new vehicle, if you're friends and family are in need.. go see Ross Gorrie at icar. He's an upstanding gentleman! Ross will assist you and do everything in his power to see that you leave iCar in the vehicle you need to be driving! More

Chrysler Twohunnit Ross Gorrie is the MAN! Helped me get an awesome car and really went out of his way to be there through every step. Treated my Grandmother well, and m Ross Gorrie is the MAN! Helped me get an awesome car and really went out of his way to be there through every step. Treated my Grandmother well, and made us comfortable the entire time. I wouldn't recommend anyone else. Ross, Jake, and iCar are awesome, and will take care of you well. More

Great staff Everybody I met there was very friendly and easy to talk to. They were very understanding when it came to what I wanted in a vehicle, and they proved Everybody I met there was very friendly and easy to talk to. They were very understanding when it came to what I wanted in a vehicle, and they proved that by notifying me when new vehicles arrived in their inventory that they thought I would like. Overall experience was excellent, however the parking lot is very tight and unpaved at the moment. Not sure if they're supposed to be getting it paved or not, but hopefully they do eventually so there is less dust/dirt on and inside the cars. More

First Time Buyer Thank you Derek at ICar! Everything went so smoothly and I got an honest and true opinion on the cars I was interested in! Such a great experience as Thank you Derek at ICar! Everything went so smoothly and I got an honest and true opinion on the cars I was interested in! Such a great experience as a first time buyer! Worked very hard to get me the things I wanted in a used vehicle! More