Scarborough Toyota - Service Centre

Customer Service Advisor Review Scarborough Toyota Scion Would like to share our xperience at Scarborough Toyota Scion on Tuesday February 15, 2022. Appointment booked with Service Advisor Anwar A Scion Would like to share our xperience at Scarborough Toyota Scion on Tuesday February 15, 2022. Appointment booked with Service Advisor Anwar Ali who was probably having a really bad day as he did not greet or ask how my husband was doing he arrived for service Anwar was down right rude. Little background I have been a loyal customer and have been bringing my vehicles for service for past 8 years. Never have I had to face with this kind of treatment. On February 15 my husband brought RAV4 for - Battery purchase and install - Oil change - Inspection as car needs more work Service Advisor Anwar - Did not greet my husband upon arrival - Did not advise that car was due for yearly inspection - Did not know how much oil change costs yelled across floor to another service advisor asking him how much to charge my husband. Conversation between Service advisor and customer is not to be broadcasted. - He did not know how much battery purchase and install would cost when he had the work order for the car service he told my husband to speak with representative in parts department. - Did not offer shuttle drop off instead asked for $6.00 for Uber service - Did not acknowledge our presence when we went o pick up our car I will think twice about taking my car into this dealership and if I don’t have an option and I do end up going I will request at the time of booking to schedule appointment with another service advisor and not Anwar Ali. We spent almost $300.00 on this visit not asking for free service Scarborough Toyota Scion needs to educate its Customer Service Advisors on how to provide service to loyal customers. More

Thank you Jeanneth for all your help and assistance. We do appreciate it very much. do appreciate it very much. More

More than perfre, they doing the exerllen job ON my collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. More

Night drop off system is poor. I called the next morning to make sure they had received my car/key. I was told they never got the key and couldn't find the car. Left my phone number with 2 people who each p to make sure they had received my car/key. I was told they never got the key and couldn't find the car. Left my phone number with 2 people who each promised to locate the car and call me back shortly. Never received a call back. Called again 2 hours later starting to worry that my car had been stolen overnight. Got transferred to someone who was very aggressive telling me that it takes time to diagnose the problem before I even said a word to her. They had a lot of trouble understanding that I was looking for confirmation that my car was safely in their possession. Pick up was rather unpleasant. Some wait. Things were rushed and clearly chaotic for the workers, no doubt hard for them to keep up. I will not return and do not recommend. The rushed pace causes errors and internal miscommunications, and service workers make promises about times (for call back, for pick up) to customers that they are unable to deliver on. They also don’t have/take the time to listen and understand, and it’s impossible to hold an actual conversation with them, over the phone or in person. Car was also very dirty at pick up, and there was a disgusting smell lingering on the inside. More

The service team are always super welcoming. What made me really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both An really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both Anwar and Philip. More

Polite, courteous and professional. Thanks for the excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik expla excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik explained what the service entailed & provided list of required services & times. THANK YOU, Shafik More

I have my cars serviced with Scarborough Toyota for a long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Adviso long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Advisor her knowledge and experience helps me feel more confident and comfortable and trustworthy when I bring my car for services at Scarborough Toyota Dealer. Thank you all. More

Very good dealership and Naveed was very polite, courteous and professional. Thanks for the excellent customer service experience Naveed. courteous and professional. Thanks for the excellent customer service experience Naveed. More

I am very much impressed by Services provided by Anwer Ali. He alawys pay attention to your requirements and give you best advice mutually benefit to comany and customer. Ali. He alawys pay attention to your requirements and give you best advice mutually benefit to comany and customer. More

I went in to get my winter tire switch, Jeanneth had me all prep for the job and got me out of there in no time. Fast, reliable and knowledgeable,but above all the confidence that I will only have the best all prep for the job and got me out of there in no time. Fast, reliable and knowledgeable,but above all the confidence that I will only have the best service there is. Highly recommend this place. More