Scarborough Toyota - Service Centre

Awesome service On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already i On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already installed. So that meant the removal of a total of 8 tires off of 8 rims and install of 4 tires on the proper rims. Upon my arrival, I was greeted by Jay. Jay was extremely friendly and helpful. Unfortunately,I neglected to tell him by what time I needed the car back. Meanwhile I took advantage of the client lounge and visited the show room. I ran across Hadi Loudin, the salesman who sold me my car. I took advantage of our meeting to mention to him that I was extremely satisfied with my vehicle. We also discussed some of the cars presently in the showroom. I mentioned to Hadi that I wanted to test drive a Sienna. Hadi was kind enough to arrange the test drive of 2011 Sienna. After the test drive, I realized I was going to be late to pick up my son at his bus stop. I made Hadi aware of that and he went directly over to Jay in order to have the repair speeded up. He then proceeded to ask his supervisor and the service manager to make arrangement to get me to the bus stop. Due to reasons out of their control, they were unable to help me out. It was at this time that Hadi offered to drive me. Thanks to Hadi I was able to pickup my son on time. I had been meaning to review Hadi's great customer service when he assisted us with the purchase of our vehicle. I was thoroughly impressed with his friendly and helpful manner while we were shopping and comparing cars. It is often said that it is after sales service that define good customer service and Hadi's great service on Friday the 19th of December exemplifies that statement. Not only was he extremely pleasant and helpful when I wanted to test drive a Sienna; but he went out of his way to try to get me transportation while my car was still being repaired. Having tried internal avenues, Hadi took it upon himself to drive me in his own car even though he had an upcoming engagement. I would like thank Hadi for the great services with my purchase of our vehicle a few months back but I like to commend him for his service above and beyond while I was having my tires installed yesterday. His efforts to co-ordinate between Jay;the service advisor who was quite helpful himself; the service manager and the sales manager, made me feel like I had an advocate and a friend on my side. His decision to drive me in his vehicle went above and beyond what I expected. Thanks to Hadi I have a new outlook on what dealerships can offer to all their clients but more so what this Toyota dealership has to offer me. It is because of him and to some small measure all the other people working at Scarborough Toyota, that I will be back to have any other repairs and maintenance done on my Matrix, I believe Hadi should be recognized for the help and service he gave me over the course of Friday the 19th of December 2014. More

Amazing Service from Chris Seagrove & Collision Centre Team Our experience with the Scarborough Toyota Collision Centre lived up to our expectations. I have had work done at this shop in the past. It was extrem Our experience with the Scarborough Toyota Collision Centre lived up to our expectations. I have had work done at this shop in the past. It was extremely satisfying to have Chris Seagrove handle our repairs. He and his team were very professional and courteous from initial drop off right to the delivery of our repaired vehicle. The quality of the repairs was exceptional. Thank you Chris and your team for a job well done. Although I live in Aurora Ontario, there was no question where my vehicle was going to be repaired. More

My car is perfect mow Thanks to Keith and Paul for the great job they have done on my GM vehicle. Its perfect now. You and your team are the best. Thanks to Keith and Paul for the great job they have done on my GM vehicle. Its perfect now. You and your team are the best. More

Great Service great value The team at Scarborough Toyota are a pleasure to deal with. They understand needs and always provide top notch service in a timely manner. I would be The team at Scarborough Toyota are a pleasure to deal with. They understand needs and always provide top notch service in a timely manner. I would be very happy to recommend family and friends to do business here. More

professionalism at its best Gord, is always so professional whenever I take me vehicles in for service. He always ensure that service is prompt and will address any issues I hav Gord, is always so professional whenever I take me vehicles in for service. He always ensure that service is prompt and will address any issues I have in a professional manner. More

Outstanding Service! The quality of service that we have received from Scarborough Toyota service department has been exceptionally good. Our older Rav4 has required much The quality of service that we have received from Scarborough Toyota service department has been exceptionally good. Our older Rav4 has required much work lately and our service advisor, Jason Ells has provided excellent advice and service. He carefully explains our options and utilizes every possible way for us to get the work done efficiently both in time and expense. On several occasions, he has located other parts for us to help keep the costs down. We had a few issues that kept reoccurring and Jason diligently kept the mechanics searching until the problems were resolved. He personally test drove our car to make sure the car ran perfectly. As well, he had our car fully cleaned and detailed, even the tires!. His expertise and personal attention are highly valued. We have never received this kind of service from any other car dealership so we have become faithful clients of Scarborough Toyota. Much thanks to Jay (Jason) Ells! More

Warranty service Jack has excellent communication skills and works hard to provide a high level of customer service. There's no red tape when I deal with him. Jack has excellent communication skills and works hard to provide a high level of customer service. There's no red tape when I deal with him. More

Collision Centre & Maintenance Service - A+ I brought my car in to the Scarborough Toyota Collision Centre and also had maintenance work done on my vehicle. As a result of an accident, I brou I brought my car in to the Scarborough Toyota Collision Centre and also had maintenance work done on my vehicle. As a result of an accident, I brought the vehicle to the Collision Centre. Donna was very pleasant, professional and attentive. I was very happy with the service I received. The car looks wonderful! After the repairs from the car accident, I also had maintenance done on the vehicle and dealt with Jeanneth. She was really good about explaining my car's needs and also checked what was under warranty. The car is running great! These two employees have made my experience easy and pleasant. I get all my servicing done at this location and will continue to do so. Thank you very much for the great service Donna and Jeanneth, greatly appreciated! Sincerely, Bianca D More

First Visit to Service Dept. At Scarborough Toyota Today was my first visit to the Service Depatrment at Scarborough Toyota. Upon pulling into the centre I was immediately greeted by a service associat Today was my first visit to the Service Depatrment at Scarborough Toyota. Upon pulling into the centre I was immediately greeted by a service associate who not only directed me on where to park my vehicle, but he introduced himself, although I cannot remember his name, and he promptly located Gord. I had a scheduled appointment with the Service Manager Gord De Castro. Although I arrived 30 minutes early for my appointment, Gord greeted me within 5 minutes of my arrival. My vehicle is only 2 months old, so I had lots of questions re accessories. Gord was VERY patient, courteous, knowledgeable,and professional as he responded to all my questions. Gord provided an estimated time for my service completion, and as promised, my vehicle was ready on time; as a busy Mom I was very grateful for that. The free wifi and coffee turned my wait time into some "me time". Had I not met Gord at the new owners' seminar, I probably would not have returned to the dealership for service needs. Prior to the seminar, I perceived that service at dealerships was always overpriced. The seminar encouraged me to try the dealership and Gord and his team's service today confirmed I made the correct decision. I will be returning to the Service Department soon for some functional accessories and "bling" too. Thank you Gord Sonia More