Scarborough Toyota - Service Centre

Excellent Dealer Damien was very patient with us and gave his honest opinion on vehicles I looked at. He understood our needs. He supported us till the very end. We re Damien was very patient with us and gave his honest opinion on vehicles I looked at. He understood our needs. He supported us till the very end. We recommend Damien to anyone who is looking for assistance regarding vehicles and we are really glad that we had him to help us to get what we are looking for. Good luck Damien, to continue to do what you do. More

Thank you to all the staff at this location who treated me well when I was there recently due to a incident with my car. The service was excellent and I am rea to all the staff at this location who treated me well when I was there recently due to a incident with my car. The service was excellent and I am really happy with the outcome provided. My car looks good again thanks to you guys. More

Keith Purchased a Toyota Venza. With winter arriving, the search for an appropriate set of 20" winter tires began. Not only did parts manager Keith Hu-a-k Purchased a Toyota Venza. With winter arriving, the search for an appropriate set of 20" winter tires began. Not only did parts manager Keith Hu-a-kam go the extra mile to arrange for the winter package but the ones he found have preformed optimally and I have received nothing but compliments about the wheels and rims - they look sharp. Definitely looking forward to dealing Keith for future parts and service needs. Richard More

Happy Happy and Happy Ever since I have been taking my vehicles at this location, I made it my duty to pay a visit to Mr. Gord as he is very welcoming. He is also very know Ever since I have been taking my vehicles at this location, I made it my duty to pay a visit to Mr. Gord as he is very welcoming. He is also very knowledgeable and advises well. With regards to Jack, he is very helpful. Also Jason who on my first contact today is great. The shuttle service is a great one as well. The location is great and business hours is very convenient. In future, would like to see this business open on Sundays. More

excellent service, save me a lot of money for my Lexus GX470 Nice service! I usually deal with Jason. Jason Ells has provided excellent advice and service. Jay helps me to save about 1500$ for replacing the brak Nice service! I usually deal with Jason. Jason Ells has provided excellent advice and service. Jay helps me to save about 1500$ for replacing the brake system of my Lexus GX470. Free car wash. Although I live in Waterloo, I still would like to drive a long way there to do the maintanance or repairment. Jay ordered the parts in advance, such that I don't need to leave the car to them overnight. More

Excellent service for a big dealership At such a big dealership, I find it amazing that my service rep, Jay Ells, always remembers me and makes an extra effort to solve whatever the problem At such a big dealership, I find it amazing that my service rep, Jay Ells, always remembers me and makes an extra effort to solve whatever the problem is. I'm not driving an expensive model, but I'm treated like a preferred customer. Even when I need to deal with someone else, I still feel well looked after. More

My next Toyota When servicing my car Pauline gave me invaluable information as to what my next Toyota should be. I will definitely be buying a car from her soon and When servicing my car Pauline gave me invaluable information as to what my next Toyota should be. I will definitely be buying a car from her soon and have recommended her to many of my friends. More

Amazing Service! We recently bought a Toyota Sienna Mini Van from Damien Nadarajah. He was very friendly and answered all our questions about the vehicle. He was very We recently bought a Toyota Sienna Mini Van from Damien Nadarajah. He was very friendly and answered all our questions about the vehicle. He was very knowledgeable about Toyota vehicles and also very professional. We would definitely recommend anyone to come to this dealership, thanks for the amazing service! More

Awesome service On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already i On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already installed. So that meant the removal of a total of 8 tires off of 8 rims and install of 4 tires on the proper rims. Upon my arrival, I was greeted by Jay. Jay was extremely friendly and helpful. Unfortunately,I neglected to tell him by what time I needed the car back. Meanwhile I took advantage of the client lounge and visited the show room. I ran across Hadi Loudin, the salesman who sold me my car. I took advantage of our meeting to mention to him that I was extremely satisfied with my vehicle. We also discussed some of the cars presently in the showroom. I mentioned to Hadi that I wanted to test drive a Sienna. Hadi was kind enough to arrange the test drive of 2011 Sienna. After the test drive, I realized I was going to be late to pick up my son at his bus stop. I made Hadi aware of that and he went directly over to Jay in order to have the repair speeded up. He then proceeded to ask his supervisor and the service manager to make arrangement to get me to the bus stop. Due to reasons out of their control, they were unable to help me out. It was at this time that Hadi offered to drive me. Thanks to Hadi I was able to pickup my son on time. I had been meaning to review Hadi's great customer service when he assisted us with the purchase of our vehicle. I was thoroughly impressed with his friendly and helpful manner while we were shopping and comparing cars. It is often said that it is after sales service that define good customer service and Hadi's great service on Friday the 19th of December exemplifies that statement. Not only was he extremely pleasant and helpful when I wanted to test drive a Sienna; but he went out of his way to try to get me transportation while my car was still being repaired. Having tried internal avenues, Hadi took it upon himself to drive me in his own car even though he had an upcoming engagement. I would like thank Hadi for the great services with my purchase of our vehicle a few months back but I like to commend him for his service above and beyond while I was having my tires installed yesterday. His efforts to co-ordinate between Jay;the service advisor who was quite helpful himself; the service manager and the sales manager, made me feel like I had an advocate and a friend on my side. His decision to drive me in his vehicle went above and beyond what I expected. Thanks to Hadi I have a new outlook on what dealerships can offer to all their clients but more so what this Toyota dealership has to offer me. It is because of him and to some small measure all the other people working at Scarborough Toyota, that I will be back to have any other repairs and maintenance done on my Matrix, I believe Hadi should be recognized for the help and service he gave me over the course of Friday the 19th of December 2014. More