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Scarborough Toyota - Service Centre

Scarborough, ON

3.8
442 Reviews

442 Reviews of Scarborough Toyota - Service Centre

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April 09, 2017

Scarborough Toyota service department I've had Scarborough Toyota vehicles since I graduated from school and love their reliability. I've always brought them in for servicing from Day 1. More

by Nic
Recommend Dealer
Yes
Employees Worked With
Jason Ells
April 08, 2017

Extremely Happy I've been dealing with Scarborough Toyota for the last 10 years and I try to make ever effort to deal with Jay. He is always friendly, helpful and pro More

by Mterral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ells
April 07, 2017

Service and Jeanneth I purchased my Camry from Scarborough and it has always been serviced by them. Even though I live in Ajax I still only let this dealership and Jeann More

by Judith Wilson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanneth Lagman
April 06, 2017

Fast and great service Jeanneth is very kind,reliable, freindly but most importantly knowlegeable. she has full of passion and dedication towards her job on giving an excell More

by Jay1413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanneth Lagman
March 29, 2017

Great Service .... On Time .... Feels Like Home ! I recently brought my 2011 Sienna for routine service to Anwar Ali at Scarborough Toyota. I was impressed & satisfied with great service i received. M More

by Karim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anwar Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2017

The rip off game has returned! Go in today for an oil change and a tire swap at Scarborough Toyota. The up-selling started within 60 seconds for all kinds of stuff not needed. I mea More

by DANTOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeanneth Lagman
Mar 31, 2017 -

Scarborough Toyota responded

Hi Daniel, thank you for your review. Our Service Manager, Gord De Castro, has left a message for you to discuss your review. I've had an opportunity to look into your visit and review your work order. I must say I am disappointed to read your review because I feel it is misleading and slanderous, and does not represent your visit here with us, or our approach to ensuring your satisfaction when servicing with us. I hope that you are open to a discussion with Gord, because I feel that afterwards, your trust will be regained with us and that you will continue servicing with us, and remove this review. In advance of your discussion with him, please allow me to provide some details around your visit, and hopefully clear up any confusion that may have occurred: upon arriving for a no appointment oil-change with us, based on the service history of your vehicle, the regular maintenance of your vehicle was due. We have a legal obligation to recommend required maintenance on your vehicle based on either the time since your last maintenance, or the amount of driving that you've conducted since your last maintenance. We cannot have your vehicle in our care without making this recommendation. That is how, within 60 seconds of your visit, this maintenance was recommended. It is a Toyota-recommended maintenance based on the mileage of your vehicle. The cost is 1 hour of labour for the technician to complete the maintenance on your vehicle. To off-set this cost, we provided you with a no-charge installation of your all-season tires. A complimentary offer that we make to all of our customers who are conducting maintenance with us. We waived a $60 charge. We also offered you the oil change complimentary as part of your maintenance. Also a $60 charge waived. Secondly, upon completing the maintenance inspection, it was determined that your rear brakes required replacing due to wearing. During your last visit, only 6000km ago as you had mentioned, we actually serviced your front brakes for the same reason. It was now time to service the rear, as they had now worn, which is common at your mileage. We also recommended replacing two of your all-season tires due to wearing and them being now unsafe to drive with. Lastly, we also recommended a wheel-alignment for you, based on our inspection of your alignment. This is also commonplace when changing your tires, and when adding new ones, as a wheel alignment is often required after months of winter driving on Toronto's roads. You will find that any other service centre will recommend the exact same. I hope this clears up any confusion that you may have. Again, I am disappointed to read this review. Please return Gord's call or feel free to give me a call at 416-751-1530. I will happily review this with you. I will even arrange for an independent third party to inspect your vehicle for you, if it helps to provide more peace of mind for you. However, I am fully confident that we made sound recommendations to your vehicle based on our inspection. We are fully committed to providing premium customer service to our valued clients, as you can see from our other reviews. We have no interest in misrepresenting required repairs. Thank you - Justin Griffin, General Manager

March 28, 2017

Appreciation for the Excellent Service in Scarborough Toyota Dear Sir/Madam, I am writing this letter to say thank for the best services I received in Scarborough Toyota. Shafik and Anwer are the best adviso More

by kathyliu
Recommend Dealer
Yes
Employees Worked With
Anwar Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shafik Jaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2017

overpriced service department 2009 LE Corolla serviced today March 23 2017 - BFCR 377 09 Corolla forced to have work done on vehicle which had been done less than two years earlier problem with spark plugs t More

by March17
Recommend Dealer
No
Employees Worked With
Apr 03, 2017 -

Scarborough Toyota responded

We hope you'll accept our apology for the experience you've had during our visit. Customer satisfaction is our primary goal, and we work hard to maintain our good reputation. Clearly we've fallen short of your expectations and would appreciate the opportunity to apologize in person, and hopefully earn your trust. We have tried to reach you by phone, but haven't been successful in getting a hold of you. We hope you'll return our call at 416-751-1530 so we can begin to gain a better understanding of your service history, explain why we recommended the services we did, and the understanding you had with your Product Advisor here at Scarborough Toyota. Looking forward to hearing from you. Thank you in advance for your time, -Gord DeCastro, Service Department Manager.

March 21, 2017

Excellent Customer Care! If you treat a client's car like your own, nothing can surpass that kind of care! Avrom just cared that way. I'm very impressed. More

by neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avrom Brown
March 19, 2017

Great customer service I brought my 2010 Sienna in to the dealership to take advantage of the Retro Toyota Service Special 55-point inspection along with getting the vehicle More

by Prem
Recommend Dealer
Yes
Employees Worked With
Anwar Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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