Scarborough Toyota - Service Centre

Professional and empathetic A little shaken up from a fender bender, I went to the Collision Center for advise. Avrom was kind, prompt, and professional. He looked over the damag A little shaken up from a fender bender, I went to the Collision Center for advise. Avrom was kind, prompt, and professional. He looked over the damage thoroughly, told me what to expect, and took the time to understand what I needed as a customer. He made the experience as painless as possible. He ensured that at the end, I had a car that was better than how he got it. 10/10 would recommend. More

Nice, polite and effective interaction for productivity. Jhanghir Alam has the potential as he has sound knowledge on how to convince customers to sell the Toyota product in their full satisfaction, simply t Jhanghir Alam has the potential as he has sound knowledge on how to convince customers to sell the Toyota product in their full satisfaction, simply to say he is good person and cooperative as well. More

Excellent Prompt Service. Mr. Rafiq at Scarborough Toyota Express Service department is a jewel for the company. He cares about the clients and ready to serve any number of cus Mr. Rafiq at Scarborough Toyota Express Service department is a jewel for the company. He cares about the clients and ready to serve any number of customers with smile on his face and with real cares. Thank you Scarborough Toyota for such a great working team!!! More

Problems Solved By Amazing Service, Amazing Customer Service I was recommended by my insurance provider to use Scarborough Toyota for their services after having my Audi damaged by the windstorm. At first, I was I was recommended by my insurance provider to use Scarborough Toyota for their services after having my Audi damaged by the windstorm. At first, I was hesitated to use Scarborough Toyota since my vehicle is an Audi (Not a Toyota!). Construction debris had damaged my windshield and paint all around. I wanted to make sure that my vehicle was restored properly. After meeting with Avrom, I felt much better about the process. Avrom walked me through the process and showed me their state-of-the-art facility for painting and restoring. They have a line-up of cars being worked on that include high end vehicles (porsches, jaguars, you name it!) so I was convinced they are more than equipped to work on my Audi. After having my windshield replace and vehicle worked on by Scarborough Toyota, I was impressed by the quality of work. In other collision centers, I've noticed over spray and other mistakes but the paint here was done to the T! More so, Avrom listened to my feedback to what I wanted improve further and he had it resolved immediately. Thank you Avrom, I am very impressed by your level of customer service and felt that you care about your customers. More

Stay away from their collision centre. STAY AWAY from their COLLISION CENTRE. We have taken our car few times there, spent thousands of dollars with a big deception; 1- Bad attitude and a STAY AWAY from their COLLISION CENTRE. We have taken our car few times there, spent thousands of dollars with a big deception; 1- Bad attitude and arrogance, 2- Two out of three experiences: Work was not done properly: a- The back of the Car and the trunk was painted with a different color! I have to take time off from my work to take the car again to be repainted; it is shameful as a Toyota dealer to put a different paint/color, and deliver it to the client. As if we didn’t realize the next day, they will not bother at all. In addition, we asked to keep for us a part that was replaced, they never did and they give us a run away!!! We gave the benefice of doubt and we let it go, Total bill was over $2k b- The Car was again taken to Toyota, with some light paint, and some other work; the car was not fixed properly from the first repair, we went back again, agreed on new parts needed to fix it as per their request; what a shame again they deliver the car as it was fixed, the soon as we check it, it was obvious that the work was not done properly. The car looks ugly now, and we were told by Toyota we did our best to fix it. This is unacceptable, shameful, dishonest and unprofessional. They charge a lot of money, they play games with the clients as they never informed us momentarily with the issues, and how they could fix them accordingly, but instead they delivered the car as work is accomplished, to our surprise we discovered the opposite. Why would you tell someone to buy extra part to fix the issue, the part was changed but the issue still there. Total bill about $2300! Facts: Although they are very expensive, we were under the impression that the Toyota Dealer will provide a great quality of work, but unfortunately, it was not the case in multiple occasions. Somehow you will be paying someone else expensive pension, and you will not get what you deserve. My advice, save yourself trouble, look for a garage who has good reputation and honest through your family and friends’ network, and give the job. You will get much better service, greater quality, a better deal with a big smile. This guys, got too much work, don’t care anymore about their clients, and are unfriendly. More

Consistently honest, professional and friendly service I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extende I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extended family also drive Toyotas. I have been purchasing and servicing my Toyota vehicles at Scarborough Toyota since around 2004 and this has consistently been the best experience. Joseph and all the staff I have ever had the pleasure to deal with have been honest, polite, professional and thorough. There was a time over 20 years ago when friends referred me to an independent mechanic. I gave him a try and after 2 parts being replaced and the overheating issue still not fixed, the last part and cheapest part fixed the issue. Well I already wasted over $1000 before the proper and much cheaper fix corrected the issue. Prior to this attempt of trying an independent mechanic, my previous Toyota dealership always corrected issues the first time and needless to say, I never go to independent mechanics after this experience. Scarborough Toyota also corrects any issues the first time with great customer service. Thanks to Joseph Yung, Gord De Castro and the service technicians at Scarborough Toyota, I will remain a loyal customer. More

Collision center: Avrom Brown is excellent After accident, insurance company recommended this dealership for repair. Avrom Brown was so helpful and professional in the whole process ..it was After accident, insurance company recommended this dealership for repair. Avrom Brown was so helpful and professional in the whole process ..it was a pleasure to have him there during this stressful time. PAULINE LAU More

Always thankful I'm with Toyota I was having my car detailed last week.......I had misunderstood what was included in my package and was quite upset...........my service agent Jason I was having my car detailed last week.......I had misunderstood what was included in my package and was quite upset...........my service agent Jason Ells came to my rescue......needless to say I left satisfied. Thanks Jason and the Toyota Team.......you always make my day! More