Scarborough Toyota - Service Centre

Great service Had an amazing experience because of Jeanneth. I can trust her with my car. She is compassionate, professional and punctual. I have been to other deal Had an amazing experience because of Jeanneth. I can trust her with my car. She is compassionate, professional and punctual. I have been to other dealerships when I first got my car, but now I know I will always go back here because of the care and service that is put into my car. Also had a lot of help from Julia at reception, she helped me around the dealership and made me feel welcome. More

Amazing service Brought our car this morning for a flat tire. We just walked in with no appointment and we're so grateful for the amazing service provided to us by Je Brought our car this morning for a flat tire. We just walked in with no appointment and we're so grateful for the amazing service provided to us by Jeanneth. We've been bringing our car regularly to the service center for service and each time, Jeanneth provides us with an excellent job to get the best service for our car. I would highly recommend her to anyone looking for a satisfactory service at the dealership. More

Jeanneth layman has always been professional Not only has Jeannth been professional Every time I have had my Tundra serviced. Her rapid customer communication skills are crystal clear and honest. Not only has Jeannth been professional Every time I have had my Tundra serviced. Her rapid customer communication skills are crystal clear and honest. Also when she says she’ll call you back she does👍👍👍👍 More

Came in for a regular oil change Jason is a remarkable and a professional individual who takes ownership of what he does....great job and hats off to Mr.Ells....barvo.......cheers Jason is a remarkable and a professional individual who takes ownership of what he does....great job and hats off to Mr.Ells....barvo.......cheers More

Review on Service agent and too few personnel to check on ca I was assigned Jay as my service agent by Joseph at Scarborough Toyota Service centre. This was at 11:20am today. I waited 40 minutes to find out wh I was assigned Jay as my service agent by Joseph at Scarborough Toyota Service centre. This was at 11:20am today. I waited 40 minutes to find out what service would I need. I was told that could take 2hours; there were customers ahead of me. That there were no emoyees available to diagnose on the car. Understood. But I had made an appointment to come in at 11:15. Previously I have been very pleased with the service at Scarborough Toyota but today I was very very disappointed and this is my service stop. You may have lost a customer but I guess that does not matter to your franchise. Thank you for lending me an ear. Nevine Gulamhusein More

A very happy customer.......again! Always courteous, professional and knowledgeable Jay has made my day again. He worked with me to come up with an affordable solution for service to Always courteous, professional and knowledgeable Jay has made my day again. He worked with me to come up with an affordable solution for service to my daughter's Matrix....he gave her some understanding to things she was not fully aware of ......she's just as happy dealing with him as I am. Thank you Jay. More

Professional and courteous service Have been away from the city for 2 years but when I returned and visited Scarborough Toyota, I was greeted warmly by Anwar. He is always friendly and Have been away from the city for 2 years but when I returned and visited Scarborough Toyota, I was greeted warmly by Anwar. He is always friendly and provides professional advice. Keep up the good work! Went to get some parts and Aziz was busy on phone and accepting deliveries. He also managed the customer line and was very helpful and insightful. Maybe it was a busy time at 9:30 AM on Tuesday but seems like Aziz was managing 2 person's job! More

Program & service resolution failure/ changing wrong parts Thank you for your outstanding customer resolution. Toyota Scarborough Dealer charged my insurance the first time to provide us an ´´outstanding serv Thank you for your outstanding customer resolution. Toyota Scarborough Dealer charged my insurance the first time to provide us an ´´outstanding service ´´ and a ´´guaranteed work accomplished ´´. After failing to fix the car initially, then they requested additional repairs which they charged us for part and labor, yet the issue remained idem unresolved. Toyota Manager is suggesting now to have the insurance pay for the third time, to replace additional parts that have no defects to my knowledge!!! Every time they asked us to pay, we paid their premium fees but the job is not done! Indeed it is simple to blame it on something or someone else and justify their crews failure rather than assuming their responsibility. Please note that the car’s esthetics issue has been created by their unprofessional team after their first repair!!! How would they justify the failure of an assessor who did three assessments, changed all the parts as requested, yet didn’t resolve the issue. I would feel ashamed, if I change the wrong parts for a client not resolving the matter and charging him, yet asking further to change other parts that had no known issues (pictures available as a proof). Moreover, what could be expected from a Toyota Manager after contacting the client is to follow up directly with the customer to reassess the situation and to provide updates instead of posting an online response justifying the company’s failure in addressing the client’s concerns. With all my respect, this confirms further what I have said previously. I would rather spend my time and money somewhere else with a garage that a person can trust. This will be escalated further, thank you for your time, efforts and have a good day. More