Scarborough Toyota - Service Centre

I had my 2020 highlander serviced today, August 1, 2023. I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The servic I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The service only last for about 35 minutes and everything was done including washing the car. Thank you very much Shafik. Oh, and I don't have to pay anything on this visit. Thanks again!! More

Staff are friendly and helpful especially Jeanneth, who always help and assist us every time we visit the place and their service is great. always help and assist us every time we visit the place and their service is great. More

Joseph Yung is kind, approachable and very accommodating. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. More

Jeanneth Lagman went above and beyond to get me a price match for tires for my vehicle. Been coming to this dealership for more than 15 years because of service like this. Scarborough Toyota does everythin match for tires for my vehicle. Been coming to this dealership for more than 15 years because of service like this. Scarborough Toyota does everything they can to retain and keep their customers happy and value your time or your business.! More

Whenever I've tried to make an appointment online or via chat - I never receive a response, so I tend to drive-in for Express Service. The service seems good, but the last time I was there, the car that dro chat - I never receive a response, so I tend to drive-in for Express Service. The service seems good, but the last time I was there, the car that drove in behind me was served first and I ended up waiting a long time to be served. Although there were many employees around, apparently only one was serving customers. In addition to the oil change, I asked if I could have an estimate on a repair. I would expect a mechanic to look at the car and provide an estimate, like any mechanic/body shop you might go to. Instead, I was told to go price the part myself at the shop. When I asked if I could be given a price, which would include labour, the employee ended up taking me to the shop (after telling me a few times to do it myself) and then to another desk to ask about labour - since it wasn't 'his department'. In the end, no one looked at the car - just took my word for what should be repaired. There may have been other things that a mechanic would have suggested...I found this very odd. I would expect more from the dealer. Anywhere else, I would have gotten a complete quote/estimate with a diagnosis of the full problem and any additional recommendations. More

I drove 2 hours to do the service. Servo advisors are refusing to book me in because it was their lunch time. Very poor service and price is very high. I called immediately another Toy Servo advisors are refusing to book me in because it was their lunch time. Very poor service and price is very high. I called immediately another Toyota and they were so happy to take me and get the service done. I would suggest shop around. More

Recently, we went to your body shop to repair something and we were assisted by an employee, Mr. Saji Kareem ( sorry if i misspelled his name) in one word, he is amazing, his behavior, job knowledge, commi and we were assisted by an employee, Mr. Saji Kareem ( sorry if i misspelled his name) in one word, he is amazing, his behavior, job knowledge, commitment is extra ordinary! I believe, he is an asset of Toyota, Canada! More

Jeanette always have a very warm welcoming Attitude ,very helpful whenever I come for services. She is excellent ,very helpful whenever I come for services. She is excellent More

Anwar Ali is definitely not a professional he doesn’t know how to talk to Customer, had a bad experience not once, but twice, know how to talk to Customer, had a bad experience not once, but twice, More

Jeanneth Lagman has always provided exceptional customer service over the last decade. She is always professional in her approach to dealing with any issues related to my car and now truck. I greatly value service over the last decade. She is always professional in her approach to dealing with any issues related to my car and now truck. I greatly value her advice and have always felt well taken care of. She is happy and friendly and just a pleasure to deal with. Toyota’s brand is greatly enhanced with employees like her. She is the primary reason I go to Scarborough Toyota although it is far from my home. I hope Toyota understands her value and remunerates her accordingly. More