Scarborough Toyota - Service Centre

Very quick service! It was so snowy today and my light stopped working, but with Daniel’s help he was friendly and fast and I was in and out in 5 minutes! It was so snowy today and my light stopped working, but with Daniel’s help he was friendly and fast and I was in and out in 5 minutes! More

$2200 of Unnecessary Work I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He adv I have a 2009 Highlander Hybrid and after hearing some grinding noises when turning the steering wheel I took my car to my non Toyota mechanic. He advised me that the steering rack needed to be replaced. I then called Toyota Scarborough and spoke to Gord De Castro (Service Manager) who provided me a price of @ $2200 for parts & labour, plus tax, to replace the steering rack and that I would need to pre-pay the part (@$1500). I pre-paid the part and brought in my vehicle the next day. That next day I was called and notified that the steering shaft had been replaced but that the shaft assembly was the problem and that that part would cost me an additional $732 plus labour & tax. When I picked up the car I spoke to the mechanic and he advised me that he didn't see anything wrong with the steering shaft but that he went through with the work order as that's what he was advised to do. The mechanic added that having been a Toyota mechanic for so many years, almost always the problem is with the shaft assembly and not the steering rack. So based on that expertise why did Toyota Scarborough not check what needed to be done before commencing work on the steering rack? Or perhaps the mechanic did communicate that the steering rack didn't need to be replaced but he was told to continue with the work. Either way, not everything appears above board and certainly not working in the best interests of the customer. Yes, it was me that advised Gord that my non-Toyota mechanic advised me to have the steering rack replaced, but isn't the obvious or appropriate customer service action to first verify the recommendation of an unknown mechanic? Even with the part already ordered, surely the part could have been returned free of charge (based on Toyota Scarborough's purchasing leverage) or at worst, with a re-stocking fee that I would have gladly paid. Instead, I'm out @ $2500 for work that was not required. I spoke to Gord before leaving with my serviced vehicle and he said nothing could be done. Based on this poor and questionable integrity customer service experience, I can't recommend nor do I feel comfortable returning to Toyota Scarborough. More

I always get great service from Jeanneth, even if it drives her a bit crazy. She hung in there after hours to get all her customers out and happy. As the Terminator says, "I'll be back." drives her a bit crazy. She hung in there after hours to get all her customers out and happy. As the Terminator says, "I'll be back." More

Octobre Opilas provided me and my wife an excellent service . He was very courteous and very easy to talk to like he had known us before. He is a professional in what he does as a service provider. We service . He was very courteous and very easy to talk to like he had known us before. He is a professional in what he does as a service provider. We would give him high recommendations. 5 Stars ! More

Thanks a lot to Jeanneth Lagman for a great service she had provided us we went home happy and we feel like we have a brand new SUV again very nice person. had provided us we went home happy and we feel like we have a brand new SUV again very nice person. More

Excellent customer service from the Express Service Advisor Our family car encountered a problem at about 5:30 pm today. My wife and I did not know what should be done to rectify the issue. We went to seek help Our family car encountered a problem at about 5:30 pm today. My wife and I did not know what should be done to rectify the issue. We went to seek help from Scarborough Toyota. Upon arrival at the dealership, we noticed that the facility was already full of customer vehicles. We therefore did not have the confidence that our car could be fixed before their closing time at 9:00 pm. However, Mr. Daniel Wong gave us a complete scenario on what is the best procedure to tackle the issue and tried his best to squeeze a time space from the extremely tight schedule for our car. With his help, our car got fixed few minutes before 9:00 pm. We therefore would like to express our sincere gratitude to Mr. Daniel Wong. More

Service Advisor Excellent and personalized customer service. Jeanneth is easy to talk to and she explain repairs and jobs being done to our car. We're a satisfied c Excellent and personalized customer service. Jeanneth is easy to talk to and she explain repairs and jobs being done to our car. We're a satisfied customer. Thank you Scarborough Toyota !! More

Excellent customer service! Worked with Anwer ALI. Excellent and friendly customer service as usual from Anwer Ali. Purchased four winter tires for my RAV 4. Anwer made all the arrangements several day Excellent and friendly customer service as usual from Anwer Ali. Purchased four winter tires for my RAV 4. Anwer made all the arrangements several days before and ensured that the right tires were in stock. Explained all the options. Was in and out quickly and always on schedule as promised. Many thanks. Richard Fortin More

Quick and Efficient Service Guy Philip is one of the friendliest Service Staff in the drive-in line. He quickly catches the next customer right after finishing and sending out the fi Philip is one of the friendliest Service Staff in the drive-in line. He quickly catches the next customer right after finishing and sending out the first one. He speaks to everyone - customers and mechanics alike - in a very mild mannered and respectful tone. He also have this ready-smile that is one feature that I look for whenever I need service for my car. He completely explains all the things that are to be done in my vehicle. And then reviews them to me before proceeding for payment. A trustworthy person and a friendly one at that. More

Great Service Julia has the knack for excellent customer service. She is very accommodating and responds to all inquiries I made for my Sienna. She speaks clearly w Julia has the knack for excellent customer service. She is very accommodating and responds to all inquiries I made for my Sienna. She speaks clearly while she explains the details of the service that is going to be done for my van. She also details the portion that I do not understand. Over-all, my service experience with Julia was commendable. She is a pleasant addition to the service team that I will always look forward to meeting for my TOYOTAs. More