Scarborough Toyota - Service Centre

Came in for an oil change at 8 15, still waiting at 11 38, however I was told an hour to 1.15 hour wait time at check in. Defeats the purpose of providing a finish time frame and having me wait for almost 38, however I was told an hour to 1.15 hour wait time at check in. Defeats the purpose of providing a finish time frame and having me wait for almost 3.5 hours now. Although, Customer service was great. More

Shafik Jaffer is the best. My rim was damaged and my tire was flat from a huge pothole disaster. I brought my car in for an emergency repair. Shafik was extremely helpful and ke My rim was damaged and my tire was flat from a huge pothole disaster. I brought my car in for an emergency repair. Shafik was extremely helpful and kept me informed throughout this process. He brought me in to look at my tire and explained everything thoroughly with the very knowledgeable mechanic working on my car. I have been a long standing and repeat customer of Toyota and it's because of such excellent customer service advisors like Shafik Jaffer that keep me coming back. Quality cars and quality service. Great job Toyota!!! More

Excellent Jeanneth Lagman I always booked my Matrix and Rav 4 at Toyota Scarborough because of the excellent quality service, excellent customer care, trustworthy and professio I always booked my Matrix and Rav 4 at Toyota Scarborough because of the excellent quality service, excellent customer care, trustworthy and professional. Thank you. More

Oil Change I went to Scarborough Toyota for an oil change. People are sooooo professional. Specially Octobre Jr. Opilas. He is so patiently explained to be. the I went to Scarborough Toyota for an oil change. People are sooooo professional. Specially Octobre Jr. Opilas. He is so patiently explained to be. the process since my SUV isn’t even a Toyota. From what I experienced, I will make sure that I will get a Toyota for my next SUV. Thanks guys for a warmth welcome. Nel R. More

Tire Change I went to this dealership to get my winter tires changed before the winter season started. I was welcomed and blessed to have this young lady assist m I went to this dealership to get my winter tires changed before the winter season started. I was welcomed and blessed to have this young lady assist me in the whole operation with ease. More

Excellent service by Mr. Octobre Opilas Last time I visited Scarborough Toyota Express for installation of new winter tires Mr. Octobre Opilas gave us an unprecedented excellent service. He Last time I visited Scarborough Toyota Express for installation of new winter tires Mr. Octobre Opilas gave us an unprecedented excellent service. He was very helpful guiding my wife and I in every option and detail, with very informative suggestions. He also arranged for a transportation to and back home, and the service was terminated as promised. Made us feel like always returning to Scarborough Toyota. More

Poor customer service I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Tec I had an appointment for break service, regular scheduled maintenance and alignment for 2018 Rav4. Dropped the vehicle on Nov 23, 2019 at 8:25 AM. Technician attended the vehicle at 10:10. Within 30 minutes, he completed break service including seasonal tire change. Surpise! When I asked two customer service representative, both told that it will take min. 1 hour to do the job. When I told that how the technician finished in 30 minutes. From 10:40 to 10:50, changed the engine oil. Waited until 11:30 however no alignment work started Hence I asked CS to cancel the alignment work. The response was that the technician has almost 50 job vehicles every day and that is the reason he completed faster. In my opinion, technician didn't complete the job due diligently. As per Toyota schedule service, all fluids must be top up. Except engine oil, no other fluid was added by Toyota service centre. I decided right away not to perform an alignment with your dealership because of poor workmanship and customer service. I will not perform any further job at your dealership for my two Toyota vehicles. More

Service with Jeanneth Lagman She always looks after our family with care and respect. Whenever there is an issue with any of our vehicles, we put our trust in her to fix the probl She always looks after our family with care and respect. Whenever there is an issue with any of our vehicles, we put our trust in her to fix the problem. More

Always going above and beyond! It's always a pleasure dealing with Jeanneth. Always going above and beyond the service. I have specific asks for my truck when I come in for service It's always a pleasure dealing with Jeanneth. Always going above and beyond the service. I have specific asks for my truck when I come in for service and she ensures that all my needs are met. Great service every visit! Thanks, Jeanneth! More

Amazing service offered before and after sales! I would like to take the time to thank Mr Jahangir again, who helped us buy our second car from Scarborough Toyota. He is very helpful and knowledgeab I would like to take the time to thank Mr Jahangir again, who helped us buy our second car from Scarborough Toyota. He is very helpful and knowledgeable. He listens to every question/concern you have and always treats you with respect no matter the age all the time. After we bought our car, we got into a small collision and Mr Jahangir helped us regardless and even went out of his way to make sure we can get back up and going with our car again. He is very friendly, courteous, caring, patient and understanding. He makes sure that everyone is taken care of before and after the sale, which is a very rare trait to find in automotive sales industry. Thanks Again and I will definatly let my fiends and family know about him and to visit him when looking for their next vehicle. - Dev More