Scarborough Toyota

Today I went around 11:00 am to Jeanneth Lagman assistant service manager. When I dropped off my car I informed them the only needed service was to perform transmission service Ws. Remove contaminated fluid service manager. When I dropped off my car I informed them the only needed service was to perform transmission service Ws. Remove contaminated fluid and replace it with new fluid. At that time she did not mention anything about the airbag light which was not there when I dropped off my car. But then later she called me and informed me about the airbag light and she mentioned that the technician confirmed that there is a light that needs to be diagnosed and she asked me for $340 for labour charge. Over the phone she kept insisting to get the airbag diagnosed and she asked me to come over and show me where the light is coming out since I also asked the safety check. She changed me $200 for the safety check of which my car did not pass because of the light. When I went to pick up my car Jeanneth or the technician was not able to show me the airbag light that stayed on and forced me to pay the safety check price even though they didn’t complete the safety check throughly. This is a big SCAM by Scarborough Toyota to cheat innocent people who really don’t know about their car. The total came to 579 dollars and 55 cents. Very disappointed with Scarborough Toyota and I will let my family and friends know not to come. More

Joseph Yung is approachable, kind, patient and explain it the maintenance service details as best as he could. the maintenance service details as best as he could. More

I just got my renewed leased car this month and Mr. Santiago has helped me go through the process of getting a car. His excellent customer service skill, product knowledge, and was able to satisfy my c Santiago has helped me go through the process of getting a car. His excellent customer service skill, product knowledge, and was able to satisfy my car needs. The 2023 RAV4 is awesome, I couldn't be happier with my new car. More

I had my 2020 highlander serviced today, August 1, 2023. I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The servic I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The service only last for about 35 minutes and everything was done including washing the car. Thank you very much Shafik. Oh, and I don't have to pay anything on this visit. Thanks again!! More

I had a great experience doing business with Lito Santiago. He assisted me in purchasing a pre-owned Tacoma. I have been in many dealerships and I will honestly say that his way of dealing with custo Santiago. He assisted me in purchasing a pre-owned Tacoma. I have been in many dealerships and I will honestly say that his way of dealing with customers stands out among others. Straight to the point, no xx, he will tell every information you need to know as a customer. Communication is superb with Sir Lito. He will respond to calls, SMS, and emails promptly and, he keeps you posted and updated all the time. Very commendable service. More

Terrible person, lied about paying off the car loan early so he can keep his commission. Sold me a faulty car and stopped responding to my messages so he can keep his commission. Sold me a faulty car and stopped responding to my messages More

Came into the dealership couple of days ago looking to purchase a car. The sales employees sat and chatted with eachother for over 25 mins while I waited to be helped. Eventually I went back to the recept purchase a car. The sales employees sat and chatted with eachother for over 25 mins while I waited to be helped. Eventually I went back to the receptionist desk to ask if anyone would be helping me, to which Mya Bandakji responded, "oh, you don’t have an appointment so you have to wait". Never once was I told I had to have an appointment be helped. Nobody said hello or welcome when I walked in because everyone was busy chatting with their own staff. Anyways, I left and will definitely be dealing with a different Toyota dealer. Please reach your staff manners because we are the reason why your business runs. More

Staff are friendly and helpful especially Jeanneth, who always help and assist us every time we visit the place and their service is great. always help and assist us every time we visit the place and their service is great. More

Just got home with my new RAV4XLE. What an experience that we had with an absolutely amazing salesperson Mohamed Al-Tawil . We were amazed with his interpersonal skills. He greeted us What an experience that we had with an absolutely amazing salesperson Mohamed Al-Tawil . We were amazed with his interpersonal skills. He greeted us with a huge smile and sat us down to find out exactly what kind of car we were looking for and ensure us that he has our best interest in mind. He sold us a car in two hours. He is caring charming and and natural with interpersonal skills. Scarborough Toyota, Mohamed definitely is a huge asset to your company. My husband and I are hoping to have same kind of caring service with the service department in the future. More