Scarborough Toyota

"Buyer Beware" I purchased a Certified Toyota Highlander from the dealer. After a few weeks I noticed that the passenger side headlight is not pointing upright to the car in front. Initially I was looking t from the dealer. After a few weeks I noticed that the passenger side headlight is not pointing upright to the car in front. Initially I was looking to see if there is a setting but then there was none. I used to work in car manufacturing 20 years back and basis that thought it would be an adjustment problem. I did not think it was worth spending half a day to go to the dealership for something so easy to fix. After 9 months in Jan 2022, I went to get fuel pump replacement as per company recall. When I spoke to the service advisor, I came to know that there is a holding support that was broken. I saw it and realized that I had pointed this out to the Sales guy before purchase and he had told that it was of no consequence and that the car is thoroughly checked and certified. So now I am saddled with this problem. And this is pretty expensive to get rectified now. Important point to note that the work order of the dealer before delivery says light bulbs changed. So the dealership was very aware of the problem but wanted to push it under the carpet to the trusting buyer, in the process spoiling Toyota's reputation as well. So my suggestion: Buyer Beware. Take your used certified vehicle to another dealership, spend 250 bucks to get a full inspection done. At this dealership, Certified cars are NOT truly certified by the service guys. This is how my conversation went with your service advisor after he told me that the headlight is broken in January. Me: "But the car was certified." SA: "Certified yes, but we only check for safety requirements. And you had 30* days to come back if you noticed something was not right and we would have done what we can." *not sure if he said 30 or 36. Now this is what the problem is. The Sales guy label the car as certified when Service guys do only safety check, which by the way is mandatory for selling a car. So this CERTIFIED CAR is a sales speak to sell a car to an unsuspecting buyer. This is misleading, false and a blatant FRAUD. You guys are passing off damaged vehicles to Customers by making false and misleading statements - A FRAUD For me, it is a pathetic feeling GETTING DUPED! More

Very nice guy and helpful to reach my goals. An asset to the company . I am very please by his service. Thanks again An asset to the company . I am very please by his service. Thanks again More

Daisy Chen was fantastic to work with. We knew which model Sienna we wanted and she made purchasing such a breeze. She was able to source the exact Sienna XSE with technology package tha We knew which model Sienna we wanted and she made purchasing such a breeze. She was able to source the exact Sienna XSE with technology package that we wanted in only a couple weeks. This is unheard of during these tough times. She also followed up with us a few days after taking possession to make sure we were satisfied and enjoying our purchase. My second purchase at Scarborough Toyota and we couldn’t be happier. We look forward to the great service in the service department that we’ve always experienced with Gord and his team as well. More

Kudos to Daisy Chen for assisting us with our vehicle purchase. Excellent and professional customer service and no pressure tactics. Thanks Daisy! purchase. Excellent and professional customer service and no pressure tactics. Thanks Daisy! More

I somehow managed to drive over a nail and puctured my front tire. I can't explain how happy I am to have the Toyota raod side assistance. I was able to get my car safely to the service center. If it were front tire. I can't explain how happy I am to have the Toyota raod side assistance. I was able to get my car safely to the service center. If it weren't for Jalal at the service center I would have lost it. My tire was a little complicated. In the end Jalal and the manager took great care of me. Repairing any part of your vehicle can be stressful. I can assure that you will be well taken care of here from start to finish. I really want Jalal to know I'm so thankful for his patience and effort to help me out. This is hands down the best service center. Sharon Drammeh More

Recently bought my dream vehicle- Toyota 4Runner TRD PRO. My salesman Shant Kandilian was awesome to work with he was very patient with me and waited for me to completely happy before completing the deal. My salesman Shant Kandilian was awesome to work with he was very patient with me and waited for me to completely happy before completing the deal. He used team offered me a great amount on my trade and worked with me to ensure I was comfortable trading in. Overall I had a wonderful experience and I am so happy with 4Runner, Thank you very much Shant ! Highly Recommended him ! More

I had the chance to meet and be helped by an amazing Sales Representative named Shant Kandilian. It is not often that we meet gems in the car sales industry. The time I spent with him made me fall in lo Sales Representative named Shant Kandilian. It is not often that we meet gems in the car sales industry. The time I spent with him made me fall in love totally with Toyota & particularly the RAV4. He was so patient and friendly and was very much informative of the brand and model. I could see and feel his sincerity and genuineness to help without being pushy. I was so impressed that even after looking from 2 other dealerships, I had to comeback to him. Thank you Shant. I highly recommend her to anyone looking, you wont regret it as he would work hard to help you get your dream car! More

Great experience. Sales Specialist Shant Kandilian was above and beyond to sell me a Prius . He helped to delivered it to my home, which tells you how committed he we Sales Specialist Shant Kandilian was above and beyond to sell me a Prius . He helped to delivered it to my home, which tells you how committed he were to ensuring I was able to fully complete the transaction and get it delivered. His dedication and professionalism was very much appreciated. Thank you and I would recommend Shant and Scarborough Toyota More

Shant is your guy when on the hunt for a used vehicle that is perfect for you. We had a very clear idea of what we needed in a vehicle and Shant made sure to fine tooth comb through the inventory to find that is perfect for you. We had a very clear idea of what we needed in a vehicle and Shant made sure to fine tooth comb through the inventory to find us the perfect ride! He goes above and beyond to make sure you’re covered from start to finish. Will be back! More

I wanna give a shoutout to Mr Shant for being my Sales advisor and for helping me out purchase my 22 Toyota RAV4. HIGHLY RECOMMEND. He was very precise and consistent. Would answer all your questions even advisor and for helping me out purchase my 22 Toyota RAV4. HIGHLY RECOMMEND. He was very precise and consistent. Would answer all your questions even the irrelevant ones. He would explain from financing to insurance coverage. I learned so much from him, would recommend and refer Shant to Scarborough Toyota ! More