Scarborough Toyota

I did not have the best experience you could say at Scarborough Toyota when I went to visit their dealership. I was helped by a really nice sales representative that, I’ll be honest, I could tell she w Scarborough Toyota when I went to visit their dealership. I was helped by a really nice sales representative that, I’ll be honest, I could tell she was new, so of course I was more patient with her when she had to ask her manager several questions. However, to the best of her abilities it seemed she answered all my questions and gave my good advice. My issue however was with the management team. They basically told me that unless I was willing to sign papers ok my visit that day, they wouldn’t even seriously talk to me and ended my appointment when I said I was still shopping. I’ll be pretty honest in saying that the appointment wasn’t even going that bad until I saw what their quote was and because it was too high, I showed them a quote I got from another Toyota dealership. That was when the appointment started to go down hil. They didn’t seem to like the idea that I had gone shopping to other dealerships and checked to see what rates I could get. I mean, isn’t that basic shopping? You look for the best price and interest rate and incentives you’re offered and make a decision that way? Anyways, when I was called and texted back asking about what my decision was going to be, I was so surprised. I told them exactly why I wouldn’t bring my business to Scarborough Toyota and all they had to say was, “Oh that’s unfortunate. Anyways tell me if you need anything else” No sincere apologies, or anything to try to make it right. I mean, maybe I’m just one customer to them and they don’t care but I’m letting you guys know, IF YOU WANT ACTUAL CUSTOMER SERVICE AND WANT TO BE TREATED LIKE YOU MATTER, DO NOT GO TO SCARBOROUGH TOYOTA!!!!!! More

More than perfre, they doing the exerllen job ON my collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. collision collora hechiback. Since new manager Daniel Segreto leading the professional tream. I have to say thank you again. More

Night drop off system is poor. I called the next morning to make sure they had received my car/key. I was told they never got the key and couldn't find the car. Left my phone number with 2 people who each p to make sure they had received my car/key. I was told they never got the key and couldn't find the car. Left my phone number with 2 people who each promised to locate the car and call me back shortly. Never received a call back. Called again 2 hours later starting to worry that my car had been stolen overnight. Got transferred to someone who was very aggressive telling me that it takes time to diagnose the problem before I even said a word to her. They had a lot of trouble understanding that I was looking for confirmation that my car was safely in their possession. Pick up was rather unpleasant. Some wait. Things were rushed and clearly chaotic for the workers, no doubt hard for them to keep up. I will not return and do not recommend. The rushed pace causes errors and internal miscommunications, and service workers make promises about times (for call back, for pick up) to customers that they are unable to deliver on. They also don’t have/take the time to listen and understand, and it’s impossible to hold an actual conversation with them, over the phone or in person. Car was also very dirty at pick up, and there was a disgusting smell lingering on the inside. More

The service team are always super welcoming. What made me really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both An really appreciate the service is the way I was treated out of the ordinary to have my headlight diagnosed and fixed in no time. Hats off for both Anwar and Philip. More

Polite, courteous and professional. Thanks for the excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik expla excellent customer service experience, Shafik Jaffer. Bought my second Sienna at this site (sienna 2021) ...Came for the first service & Shafik explained what the service entailed & provided list of required services & times. THANK YOU, Shafik More

Was very hesitant to drove all the way to Scarborough from Brampton but I’m really happy we did because Shant is a very honest and great salesman. I highly recommended Shant at Scarborough Toyota and al from Brampton but I’m really happy we did because Shant is a very honest and great salesman. I highly recommended Shant at Scarborough Toyota and also his assistant Dilshan was fantastic as well, they both made our purchase of a highlander platinum an easy peasy experience. Thank you guys so very much. More

We purchased a new vehicle in Scarborough Toyota, Dasiy and Nero were very helpful and accomodating. Daisy helped us secure everything we needed and was very patient with us. 100% excellent customer servic and Nero were very helpful and accomodating. Daisy helped us secure everything we needed and was very patient with us. 100% excellent customer service and highly recommended More

I have my cars serviced with Scarborough Toyota for a long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Adviso long time because of great Service Department managed by Mr Gord De Castro and excellent staff and mechanics. Jeanneth Lagman is my Servide Advisor her knowledge and experience helps me feel more confident and comfortable and trustworthy when I bring my car for services at Scarborough Toyota Dealer. Thank you all. More

Very good dealership and Naveed was very polite, courteous and professional. Thanks for the excellent customer service experience Naveed. courteous and professional. Thanks for the excellent customer service experience Naveed. More