Scarborough Toyota

This review is about the service department. I went for a seasonal tire changed on 21/04/2025, and the service especialist Phillip said it will take maximum 30 mins. Tires were on rims so ni I went for a seasonal tire changed on 21/04/2025, and the service especialist Phillip said it will take maximum 30 mins. Tires were on rims so nither did I expect that the work will take more than 30 mins. After two hours waiting, I decided to complain with Phillip, only then he went and checked what happened. After he cameback from the service bay I got my car in less than 15 mins which means the car was seatting some where waiting for the technicians to do their job. Phillip was very kind but only when I reach to him, he decide to follow up and see what happened with the order. This was my first and my last visit to Scarborough Toyota to service my car. I do not recommend this place for servicing your car More

Mansour was highly professional from the moment we met through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first dri through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first drive of the car the interiors filled with toxic chemical fumes requiring us to open all of the windows mid drive and then eventually exit the vehicle ( unplanned). The fumes caused my son to vomit. This is a reoccurring issue after a 15min highway drive followed by driving in city traffic. The Service department questioned the gas used - the issue started with the gas provided by the dealership. The Service department said they would note the issue but effectively did nothing and said it’s likely the coating in the exhaust system and it was dissipate over time. If part of purchasing an 88K Toyota is that for the first 750+KM of driving you need to drive with the windows and sun roof open because of the toxic fumes - that should be declared upfront in the brochures and sales materials. More

My experience at Scarborough Toyota was wonderful. I bought a 2025 Highlander XLE Hybrid. The car took about 7 months till I got to drive it home, which btw is a not too long compared to how long High I bought a 2025 Highlander XLE Hybrid. The car took about 7 months till I got to drive it home, which btw is a not too long compared to how long Highlanders usually take. Anyway, during the work period my product advisor, Kirolos Toma has been super helpful and patient. He answered all of my questions, texts, calls, all of it. I give him 5/5 stars, great, helpful and funny man! My financial manager, Ms. Zara has been super kind and helpful too. So if you do end up at Scarborough, look for Mr.Toma, it'll make your experience that much easier and overall better. More

I had an excellent experience at Scarborough Toyota. Mansour (product advisor)and Zara (Financial Services Manager) were professional, friendly, and attentive to my needs. They took the time to explai Mansour (product advisor)and Zara (Financial Services Manager) were professional, friendly, and attentive to my needs. They took the time to explain all my options and made sure I felt comfortable with my decision. Although the car(Corolla SE) delivered after a waiting period of 3month but the process was smooth and hassle-free, and I truly appreciate the effort they put into ensuring I was satisfied. Highly recommend Scarborough Toyota for their outstanding customer service! Thank you guy’s ✌🏻 More

I bought a brand new 2024 Sienna Limited in October 2024. On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't be in the bay till late afternoon! So what's the point of calling for an appointment? Also, I don't feel any warm welcome at all to what he responded to my concerns! Certainly, I won't be going back there for any services and they will lose a valuable customer. More

Mansour made the process simple and easy to understand. He respected my time and made the experience enjoyable. He respected my time and made the experience enjoyable. More

All thanks to mansour for helping me get a better deal Toyota Scarborough got the best deal Toyota Scarborough got the best deal More

Mansour at Toyota Scarborough provided outstanding service during my 2021 LE purchase. He was knowledgeable, helpful, and made the process effortless. Highly recommend him for a seamless car-buying ex service during my 2021 LE purchase. He was knowledgeable, helpful, and made the process effortless. Highly recommend him for a seamless car-buying experience! More

I’m extremely thankful for the exceptional service provided by Lito and Sara during my recent purchase of a Toyota Corolla LE upgrade. Lito’s commitment to addressing all my questions and concerns mad provided by Lito and Sara during my recent purchase of a Toyota Corolla LE upgrade. Lito’s commitment to addressing all my questions and concerns made the entire process seamless and hassle-free. His professionalism and attention to detail were impressive, and I appreciate how efficiently everything was handled. Thanks to their dedicated efforts, I was able to bring home my car with ease. If you’re looking for an outstanding car-buying experience, I highly recommend this amazing team! More

Worst dealership I have ever been to. Awful customer service. They don't clear terms and conditions before buying car. Don't book your car in advance. Make sure don't put your deposit mor Awful customer service. They don't clear terms and conditions before buying car. Don't book your car in advance. Make sure don't put your deposit more than $250, if you put more deposit you had to lose your deposit if things doesn't go as planned. They change statements for car delivery ask you to choose color to get you fast delivery which they can't fulfill. Rather than sympathize or finding solutions for customers situation they told me that I'm harassing their employees by asking questions. Never expected this reputable brand like Toyota. I would never recommend this dealership. They approve finance for non eligible files without customers consent. This dealership has low standards. Please do yourself a favor and don't buy car from this dealership. More