Scarborough Toyota

Mansour was highly professional from the moment we met through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first dri through to delivery. It was a pleasure to work with Mansour. However the post delivery experience is something entirely different; on the first drive of the car the interiors filled with toxic chemical fumes requiring us to open all of the windows mid drive and then eventually exit the vehicle ( unplanned). The fumes caused my son to vomit. This is a reoccurring issue after a 15min highway drive followed by driving in city traffic. The Service department questioned the gas used - the issue started with the gas provided by the dealership. The Service department said they would note the issue but effectively did nothing and said it’s likely the coating in the exhaust system and it was dissipate over time. If part of purchasing an 88K Toyota is that for the first 750+KM of driving you need to drive with the windows and sun roof open because of the toxic fumes - that should be declared upfront in the brochures and sales materials. More

My experience at Scarborough Toyota was wonderful. I bought a 2025 Highlander XLE Hybrid. The car took about 7 months till I got to drive it home, which btw is a not too long compared to how long High I bought a 2025 Highlander XLE Hybrid. The car took about 7 months till I got to drive it home, which btw is a not too long compared to how long Highlanders usually take. Anyway, during the work period my product advisor, Kirolos Toma has been super helpful and patient. He answered all of my questions, texts, calls, all of it. I give him 5/5 stars, great, helpful and funny man! My financial manager, Ms. Zara has been super kind and helpful too. So if you do end up at Scarborough, look for Mr.Toma, it'll make your experience that much easier and overall better. More

I had an excellent experience at Scarborough Toyota. Mansour (product advisor)and Zara (Financial Services Manager) were professional, friendly, and attentive to my needs. They took the time to explai Mansour (product advisor)and Zara (Financial Services Manager) were professional, friendly, and attentive to my needs. They took the time to explain all my options and made sure I felt comfortable with my decision. Although the car(Corolla SE) delivered after a waiting period of 3month but the process was smooth and hassle-free, and I truly appreciate the effort they put into ensuring I was satisfied. Highly recommend Scarborough Toyota for their outstanding customer service! Thank you guy’s ✌🏻 More

I bought a brand new 2024 Sienna Limited in October 2024. On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't be in the bay till late afternoon! So what's the point of calling for an appointment? Also, I don't feel any warm welcome at all to what he responded to my concerns! Certainly, I won't be going back there for any services and they will lose a valuable customer. More

Mansour made the process simple and easy to understand. He respected my time and made the experience enjoyable. He respected my time and made the experience enjoyable. More

All thanks to mansour for helping me get a better deal Toyota Scarborough got the best deal Toyota Scarborough got the best deal More

Mansour at Toyota Scarborough provided outstanding service during my 2021 LE purchase. He was knowledgeable, helpful, and made the process effortless. Highly recommend him for a seamless car-buying ex service during my 2021 LE purchase. He was knowledgeable, helpful, and made the process effortless. Highly recommend him for a seamless car-buying experience! More

I’m extremely thankful for the exceptional service provided by Lito and Sara during my recent purchase of a Toyota Corolla LE upgrade. Lito’s commitment to addressing all my questions and concerns mad provided by Lito and Sara during my recent purchase of a Toyota Corolla LE upgrade. Lito’s commitment to addressing all my questions and concerns made the entire process seamless and hassle-free. His professionalism and attention to detail were impressive, and I appreciate how efficiently everything was handled. Thanks to their dedicated efforts, I was able to bring home my car with ease. If you’re looking for an outstanding car-buying experience, I highly recommend this amazing team! More

Worst dealership I have ever been to. Awful customer service. They don't clear terms and conditions before buying car. Don't book your car in advance. Make sure don't put your deposit mor Awful customer service. They don't clear terms and conditions before buying car. Don't book your car in advance. Make sure don't put your deposit more than $250, if you put more deposit you had to lose your deposit if things doesn't go as planned. They change statements for car delivery ask you to choose color to get you fast delivery which they can't fulfill. Rather than sympathize or finding solutions for customers situation they told me that I'm harassing their employees by asking questions. Never expected this reputable brand like Toyota. I would never recommend this dealership. They approve finance for non eligible files without customers consent. This dealership has low standards. Please do yourself a favor and don't buy car from this dealership. More

REVIEW ABOUT RASHAD HA (MANAGER) AND NAVEED HUDA (SERVICE ADVISOR) ALSO THEY CHARGE BY CARS WORKED ON AND NOT BY AN HOURLY RATE SO THEY’RE HUNGRY FOR YOU TO FIX YOUR CARS AND THAT’S WHY SERVICE NEVER RESO ADVISOR) ALSO THEY CHARGE BY CARS WORKED ON AND NOT BY AN HOURLY RATE SO THEY’RE HUNGRY FOR YOU TO FIX YOUR CARS AND THAT’S WHY SERVICE NEVER RESOLVES ANY OF YOUR ISSUES! THEY WANT YOU TO KEEP COMING BACK! This location is the absolute worse. I came back to this location because it was closer to me since I moved back home. I’ve been to this location to service my car 5 times this year only since it’s been dying CONSISTENTLY and all they do is keep testing the battery and saying “it’s okay” rather than actually looking into other possible reasons why the battery could be dying and why my car’s needed a boost so often. They kept my car a couple nights over night just to turn on and off and wait for it to die instead of it actually being worked on and looked after. Fifth visit, I specifically asked the manager why the same issue keeps happening and why each visit, they couldn’t tell me anything about the situation, all that was told to me was, “we don’t know why it’s happening.” I specifically asked for the manager the fifth time, again, and once I got there the manager DISMISSED ME and just told the service advisor over the phone to say “tell her we’re just going to a diagnostic this time and charge her.” 5 times, same issue, no resolution. They’re all ok here because while people are cutting work and work hours to try and get the situation resolved that never gets resolved because no one here seems to care to do their job properly. I came back twice in April for the same issue and not once could anyone tell me what was wrong. All their resolution was, “we didn’t charge you for the diagnostics.” Well, thank you?? I mean, it would suck id you charged me $340+tax for an issue they couldn’t and STILL CAN’T resolve. I had friends that worked here too and they were giving me all the details about this place which were basically warnings to avoid this place at all times since the service advisors and manager I dealt with, aren’t educated in this sector. Just got their positions and promotions through knowing mutual people. Save yourself some time. Go to Yorkdale Toyota or Markville Toyota. More