SMP (Saskatoon Motor Products)

First time and last time!!!!! I had a completely terrible experience with purchasing a brand new vehicle with this dealership. I bought the car in January, and being that it was th I had a completely terrible experience with purchasing a brand new vehicle with this dealership. I bought the car in January, and being that it was the middle of winter and I live over 6 hours away, I paid an additional $600 to have it shipped. Once they received payment(CASH, not financed.) Any form of customer service disappeared. I was told one day shipping, and it took three weeks! for my vehicle to arrive. I understand that when using a third party shipping company, that sometimes things are out of others control. However, this is the shipping company the dealership chooses to deal with. I did not even have the option to set up alternate shipping with a company of my choosing.I was told I would be provided with a tracking number, this did not happen. I had arranged for a certain dealership here in the city for the car to be delivered to. Again, this did not happen. They shipped it to a different dealership. The problems just kept on from there... Once the vehicle arrived, there was scratches underneath the front middle skirt. I was told the car was sold as is!!! Since when is a BRAND NEW, not USED vehicle sold AS IS?! completely disgusted by the lack of costumer service and support from GM. I will definitely not be recommending this dealership to purchase vehicles from, as well as I will be very hesitant to purchase a GM vehicle in the future. Very unfortunate as my wife's family all own GM vehicles. lastly, when checking my spec sheet, I had noticed that there was a $500 engine cover option that was to be in my car. Guess what?! upon checking with my local dealership, what do we find? you guessed it, the $60 STOCK cover. Another phone call was made to SMP, and they did ship the $500 cover to me. Very shady SMP! Salesman was Dan. More

WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will start off my saying NO ONE should ever bring their car here to be serviced. My parents took their 2009 Chevy Equinox here to get a engine compu I will start off my saying NO ONE should ever bring their car here to be serviced. My parents took their 2009 Chevy Equinox here to get a engine computer fixed. After 2 MONTHS, not weeks not days 2 months of trying to get the car fixed I had to step in. The manager was rude to me on the phone. I got him to reluctantly explain to me on the phone the issue and I was told that this part was on back order and not able to be found anywhere. My dad brought 2 used parts into them and they were not able to get it working. I find that hard to believe and I am 100% sure they were scamming my parents. Luckily I have a brain and found the exact part needed for the car from the US. verified the part and vin with GM who told me the part is good to go. Got the car towed to a REAL DEALERSHIP (Sherwood Chevy) that knows how to fix cars and to my shock, it got fixed in 2 days! I found the part that SMP could not in an hour with a simple good search. These idiots couldn't do that in 2 months and waited for GM to get one on back order. The entire staff their should be embarrassed. If you want your car fixed properly this is not the place you want to take it to. How these people are still in business is BEYOND me. I am disgusted at how they took advantage of my parents and will be posting this to every social media site and review possible. I want to thanks the people at Sherwood Chevy for fixing the car without issue. Please do yourself a favour and never do business with these people. I wont and no one I know will ever again. EMBARASSING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More