Roy Foss Thornhill

Lakshan was the key to my recent SRX purchase during a very hectic December. He was extremely professional. He answered all my questions and being a very good listener he pointed out relevant things I ha very hectic December. He was extremely professional. He answered all my questions and being a very good listener he pointed out relevant things I had not thought to bring up. Lakshan was easy to deal with, before, during and after my purchase. More

I never met someone as impatient and short tempered as the salesman I had to suffer. At first, the guy seemed friendly and eager to help ...obviously knowing that he can make a sales out of me quite eas the salesman I had to suffer. At first, the guy seemed friendly and eager to help ...obviously knowing that he can make a sales out of me quite easily. So I got a car on a lease from him. After the end of the lease term, I went back to him in order to buy the car, but he kept on trying to convince me to extend the lease term. He was making all kind of comments about my appearance telling that I didn't change quite a bit since the time i visited when I initially took out a lease. I thought he was trying to make small conversation, so I let it pass. When I decided I wanted to buy the car... his demeanor changed.... he seemed a little annoyed about my decision. Nevertheless, he went through the process of ending the lease and sale..... He asked me to call him back to check that everything went well... So I called him back... and the response I get was completely a different person. All I did was to follow his instructions, I just wanted to call to check that all the paper work went well and he started to talk over me and could feel that it took him every fibre in his body to not yell out loud at me over the phone. After I hung up.... I thought that I was pretty much treated like a second hand .... if I knew this ahead I wouldn't even bother continuing my business with him. Then I remembered how he reacted while on my first visit trying to lease the car... before me he was dealing with another client and after he finished with the client... he let a loud scream.... i thought that maybe he had a bad day like we sometimes do specially in the customer service industry... so I let it go... Little did I know that his reaction at the time was a hint of who he was..... Look, we have bad days... but we don't have the right to take it on others... specially when they are planning to make a large purchase.... this is no dollarstore.... We deserve to be treated better.... More

Took my car in for service because the check engine light came on. Was given this car by my aunt who passed away in January. My aunt had purchased the extended warranty through GMPP, which is transferable came on. Was given this car by my aunt who passed away in January. My aunt had purchased the extended warranty through GMPP, which is transferable with the car. The repair required should have been covered by the GMPP but the name on the warranty had not been transferred from my aunt's name to my name. I called GMPP to find out what I could do and they sent me a form where I was to fill out a portion and the dealership was to fill out a portion and fax it to GMPP. The staff at GMPP were standing by waiting for the form saying they would be able to effect the transfer immediately and the service would be covered. The staff at Roy Foss did not send the transfer form despite many calls to the service technician, Luciano and the business office manager Steve. I was advised that my only option was to pay for the service or I would not be able to pick up my car. I can only assume that these actions were deliberate to ensure that Roy Foss received a cash payment instead of having to deal with GMPP for payment. I am now forced to subit a claim through GMPP for the service after the fact and have been advised that if Roy Foss marked-up the cost of the parts and labour, GMPP will not pay the difference. I am absolutely disgusted by the actions of the staff at Roy Foss and would advise anyone to avoid them at all costs. I will never use them again. More

My name is Dave and I will not be buying a car at Roy Foss Motors, Thornhill. After test driving a car on June 30th, I returned to the dealership to take a final spin and make an offer on 6 July. When I Foss Motors, Thornhill. After test driving a car on June 30th, I returned to the dealership to take a final spin and make an offer on 6 July. When I found a 1 1/2 inch scratch on the front bumper that wasn't there the previous weekend, I mentioned it to salesman Dan who seemed to think it would be no problem to buff it out. I showed him the smart phone picture that I had taken on 30 June of my shiny new ride!!! ...without any scratches. After I offered to pay the sticker price, less the military and internet rebate that Roy Foss flashes all over their website, I was told that the car was as-is. The used car manager said he would not do anything to fix the bumper because I had already used my rebate. I am very disappointed and will not shop at Roy Foss Motors. In fact I will not buy a Chev product at all. I will however tell everyone about my weekend in Thornhill and how disappointed I am about not buying a 2013 Malibu LTZ. To the salesman, Dan I shake my head. It might be a managers' decision but how do you make any money if Roy Foss Motors can turn away customers that easily?????? More

I bought a 2010 Cadillac SRX from RoyFoss. It was a certified used car.... which means absolutely nothing. Issues: 1. The sales person said the car was completely accident free and that they did an certified used car.... which means absolutely nothing. Issues: 1. The sales person said the car was completely accident free and that they did an inspection. Clean CarFax. Upon inspection after purchase I found out that the car had been in an accident and that any inspection should have picked it up (inspected by another GM dealership!) 2. The electronic system in the car has several issues. Everything from KeyFobs being dead upon purchase to mirrors not returning to the proper position. 3. Paint had fall out from transport truck breaks. This was suppose to be dealt with and was not. 4. seat memory system was not working 5. etc, etc, etc The worst part was that after I found out all my issues and found out that RoyFoss would do nothing to fix the problems, I contacted GM directly and after 6 MONTHS of back and forth, received a call today telling me that there is nothing that either the dealership or GM will do. The car is under warranty so anything warranty deficient will be covered, but other issues are out of pocket. I will never purchase another GM product because of this. Such a bad experience. Dealership flat out lied to me, and GM could care less about that. DON'T SHOP HERE!!! More

AVOID THIS PLACE AT ALL COSTS. Let me tell you what happened: I took my only car that I had to take me to and fro from work; a saturn to this place for getting my wheel bearing fixed. They made me wait happened: I took my only car that I had to take me to and fro from work; a saturn to this place for getting my wheel bearing fixed. They made me wait the whole day and at the end of the day told me that they cannot fix it and asked me to come back the next day. I left and the next day, the service guy from Roy Foss calls me and says that their mechanic, met with an accident with my car, while test driving. I was shocked and I went over to the dealership to look at my car, i found out that Roy Foss did not pay the towing guy money and so the tow guy, who had towed the car from the scene of the accident, took it back to the impound. I was naturally furious and yelled at the Roy foss guys for which their response was 'it is your car, you need to call your insurance and you need to deal with it'. I was like 'hey you took my car and crashed it and now you want me to deal with it with my own insurance!'. well, for two days, nobody returned my call from Roy Foss and then two days later, the car was returned back to the body shop next to the dealership. Then a fellow called Peter Recine from the dealership gets involved along with James Ricci (who is supposed to be director of operations) andthey tell me that they cannot do anythign about this and this is my car and hence only my insurance can help. i was like 'hey what if my premiums go up because i file a claim on my policy' and roy foss was like 'thats not our problem because our mechanic was not at fault at the scene of the accident'. So after 1 week of haggling, i gave up and filed a claim on my policy and insurance totalled my car and left me with nothing. THIS PLACE IS MOST HORRIBLE PLACE I HAVE EVER DEALT WITH! AVOID AT ALL COSTS. They willensure that you do not walk out with less than $1000 in repairs, they will ensure they nickle and dime you and in case, they will take your car and crash it. Peter Recine and James Ricci, the so called big guys at this place, are absolutely rude and they do not care one dime about their customer. In my case, all they were trying to save money by not filing a claim on their policy or helping me get my car fixed or even getting me a rental car to drive around- they even refused to provide me with a rental car and let everything go through my insurance. THIS PLACE IS the WORST PLACE in the world. When I spoke ot other GM dealers in GTA and all of them said they have heard similar complaints from other customers who have dealt with ROY FOSS. PLS AVOID THIS PLACE!!! More