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Rose City Ford Sales

Windsor, ON

4.7
1,049 Reviews

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,050 Reviews of Rose City Ford Sales

January 08, 2025

Very poor service. The worst experience ever.Got a pre owned car from Rose city ford l”the first time its transmission was messed ,had to trade in after so much battl More

by cherry4real55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
mtwtchhhhhhhhh, Nick Gloster
Jan 10, 2025 -

Rose City Ford Sales responded

We sincerely apologize for the inconvenience and frustration you experienced. Our goal is to provide exceptional service to all our guests, and it is indeed disheartening to hear that we fell short in your case. We take your feedback seriously and will address these issues with our team to ensure improvements are made. If you would like to discuss this further, please reach out to our management team directly at 226-826-2680. We value your feedback and hope to have the opportunity to regain your trust in the future. Thank you.

Jan 10, 2025 -

cherry4real55 responded

Sounds good!!!I will sure contact your management team because the Ford titanium is still not fixed due to the quote/cost of repairs given after the diagnostic test being exorbitant and moreover it’s too early to start spending such an amount on a vehicle recently purchased and still financing ..I hope to report back on my meeting with the Management team. Thanks

January 07, 2025

As part of the agreement with Rose city Ford. On my extended warranty on my Raptor . They make sure that my truck gets all it's checks that are necessary . I always have Rob Primeau take care More

by Bela Olah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rossi , Rob Primeau . , Nick Gloster
Jan 10, 2025 -

Rose City Ford Sales responded

Thank you, Bela, for your kind words and for sharing your experience with us! We’re delighted to hear that Rob and our team have consistently provided you with excellent service. It’s great to know that your visits are always pleasant, and that Rob’s efforts have made a positive impact. We truly appreciate your trust in us to take care of your Raptor and ensure all necessary checks are completed. We look forward to continuing to serve you and making each visit enjoyable. Cheers :)

January 06, 2025

I always have a great experience at this dealership. The staff ensures to be welcoming and friendly. My car is fairly new, and so far I have nothing negative to say about any of the staff or services More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you so much for your kind words, Alicia! We’re thrilled to hear that you’ve consistently had great experiences with us. Our team strives to create a welcoming and friendly environment for all our guests. We’re glad to know that you’re satisfied with our services and staff. Your recommendation means a lot to us. Cheers :)

January 04, 2025

The maintenance department are the fastest service ever and trustworthy team. They are very passionate, patience, smart, and I recommend them. Thank you Rob and Paul. More

by Geannys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Rob
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for your kind words, Geannys! We’re thrilled to hear that you found our maintenance department to be fast, trustworthy, and passionate. Rob and Paul will be delighted to know they made a positive impact. We appreciate your recommendation and look forward to continuing to serve you. Cheers :)

January 03, 2025

They had what we wanted. Gave us a descent trade in value. Salesman was easy to get along with, gave us a good tutorial. More

by gailhowlett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember, young guy
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for your review, Gail! We’re glad to hear that we had what you were looking for and that you were happy with your trade-in value, and it’s great to know that you had a good experience with our team. We appreciate your feedback and look forward to serving you again. Cheers :)

January 03, 2025

Great service excellent staff Rob Rossi Rob Primeau the girls top notch service new cars sales people professional Robert marsh Ahmad and Danny make ford so proud myself and my family keeps on coming back More

by Tony nasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau and Rob Rossi
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for your fantastic review, Tony! We’re delighted to hear that you received top-notch service from our team! It’s wonderful to know that you and your family keep coming back to Rose City Ford because of the superior treatment you receive. We appreciate your loyalty and support. Cheers :)

January 03, 2025

Friendly, courteous, efficient, always checking in with you while you wait, offering information on vehicle,length of time, any changes, offering a drink, or treat, and small talk, enjoyable. More

by christinewarren801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy, Sharon , Nick Gloster
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for your lovely review, Christine! We’re pleased to hear that you found our team friendly, courteous, and efficient. It’s great to know that you enjoyed the small touches like offering drinks and treats while you waited. We aim to make every visit enjoyable for our guests. Cheers :)

January 01, 2025

Great and fast service, especially dealing with service manager Rob. Rob has always accommodated our needs and addressed our concerns More

by wasem.toma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for your feedback, Wasem! We’re pleased to hear that you received great and fast service, especially from our service manager Rob. It’s wonderful to know that Rob has consistently accommodated your needs and addressed your concerns. We appreciate your kind words and look forward to serving you again. Cheers :)

January 01, 2025

Service staff were very helpful. Accommodating. Made every effort to address issues. Excellent service. Polite. Attentive. Expedient. More

by Trsmith1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob. Service advisor
Jan 08, 2025 -

Rose City Ford Sales responded

Thank you for sharing your experience with us! We’re thrilled to hear that our team was able to assist you effectively and address your concerns. Providing attentive and efficient service is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and look forward to serving you again in the future. Cheers :)

December 31, 2024

Friendly ,knowledgeable with facts answering my questions and letting what work will be done and the cost More

by Lizaverill.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have his name right now
Jan 01, 2025 -

Rose City Ford Sales responded

Thank you for your kind feedback! We’re pleased to hear that our team provided you with friendly and knowledgeable service, clearly explaining the work to be done and the associated costs. Your satisfaction is our top priority, and it’s great to know that we met your expectations. We appreciate your trust in Rose City Ford and look forward to serving you again in the future.

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