Roadsport Honda

The Extra Mile My appreciation on Roadsport Honda dated back from 2014 when my family was facing some difficult time. The assistance my husband, Tim, and I received My appreciation on Roadsport Honda dated back from 2014 when my family was facing some difficult time. The assistance my husband, Tim, and I received from this company since then, made us believe that the difficulty we had in 2014 will definitely turn around some day. Tim and I have made a promise that when life situation allowed, we will go back to the same dealer, the same sales person for 2 new cars. The time comes. We kept our promise. Thank God, the same sales person is still around. This time Alan went the extra mile. He assisted me to get in touch with Honda Canada Finance to find out what happened with the crashed car situation. It is so much easier for dealer to communicate with the leasing company who seemed more willingly giving out information that I need to know. Not only that, because Alan was involved, leasing company would speak with insurance company right away to resolve some issues. That saved some phone tagging time which I don't have. Alan even drove me home after I had to give up my rental car. He picked me up from home to the dealer to pick up the new car. This is really the first time I have experienced such royal service; and I really appreciate that. Thank you Alan for a great experience - from both Tim and Miranda. 😀 More

Right to the point. Very professional. Customer oriented. Since the first conversation through the phone until the end of the purchase very attentive and professional service. Took the time to explain every Since the first conversation through the phone until the end of the purchase very attentive and professional service. Took the time to explain every options and details of the purchase and the car. Not every dealer will do that. Best price in GTA. Best service ever. Very much recommend this dealership. Free oil changes. More

Charles is amazing at Honda What a great experience! He is amazing! He was super knowledgeable and took his time to explain all of the particulars! Delivery and sale were super s What a great experience! He is amazing! He was super knowledgeable and took his time to explain all of the particulars! Delivery and sale were super smooth! More

"Wonderful Experience" Went to Roadsport looking to buy a new car. We met Charles Chan who provided excellent service from the beginning to the end, while also demonstrating Went to Roadsport looking to buy a new car. We met Charles Chan who provided excellent service from the beginning to the end, while also demonstrating great expertise. He explained all the information needed to know very clearly, most importantly he was friendly, made us feel comfortable, and gave us a great deal! While Charles was busy with another customer, we also talked to Hon Kwan who was also extremely approachable and helpful in showing us the cars and explaining details! More

Fixing Part we had issue with back set of our new car 2017. Very disappointed and unhappy with our purchase but Jim Ashby and his team fixed it and Thank you. we had issue with back set of our new car 2017. Very disappointed and unhappy with our purchase but Jim Ashby and his team fixed it and Thank you. More

New Car New car is excited and stressful as the same time. Alan Chen was an excellent help, very patience by giving the best options to us. New car is excited and stressful as the same time. Alan Chen was an excellent help, very patience by giving the best options to us. More

Poor, rushed, unfriendly Poor service over all. Just seemed very rushed, even the cashier was TOTALLY unprofessional just not to care for my business, bad service, won't retur Poor service over all. Just seemed very rushed, even the cashier was TOTALLY unprofessional just not to care for my business, bad service, won't return again. I have been to many dealerships for service work and this does not rate to be among even fair. More

Honest and Knowledgeable Excellent Expertise demonstrated by Charles Chan. He could answer every single question thrown at him! Highly recommended for honest lease and finance Excellent Expertise demonstrated by Charles Chan. He could answer every single question thrown at him! Highly recommended for honest lease and finance quotes in Toronto! More

Best Sales Representative My son and I recently traded in our 2009 Fit at Roadsport Honda. Charles Chan was our sales representative. He was extremely conscious, friendly, and My son and I recently traded in our 2009 Fit at Roadsport Honda. Charles Chan was our sales representative. He was extremely conscious, friendly, and knowledgeable about everything. He answered all of our questions and found the exact car that we wanted. The price was competitive. He invested a lot of time locating the vehicle with the exact specifications. I did not feel pressured or stressed working with him. I would highly recommend him to anyone. Keep up the good work. More

Rude customer service. I went this morning looking for a recall service for my Honda Civic. When I arrive to the dealer, there was no receptionist. I then approach to one of I went this morning looking for a recall service for my Honda Civic. When I arrive to the dealer, there was no receptionist. I then approach to one of the technicians and he just responded with a very rude "I'm with a customer!”. Although that was true, I was expecting something like: "Please have a seat in the waiting area and someone will be with you soon...". When the receptionist finally showed up late, she was with the same attitude than this technician. It looks like these employees think they are making customers a favor. We are paying for a service! I don't expect them to be my best friends and show tears of happiness for me being there, but at least I expect professionalism and a bit of respect. I ended up booking my appointment because I'm a busy person and I really need this service. But had I the chance to go to another dealer, I'd rather do. Or even get a different brand car next time. I know the dealer will not close because I complain or if I don't return at all, but if Honda really pays attention to customer service feedback, let me tell you that I'm a quite dissatisfied customer right now. I hope the actual technical service it at least of quality. Oh, none of the employees have name tags on the uniform. So, you could just remove that question of "Select employee..." here. More