Richmond Subaru

Our experience with Go Richmond Subaru was incredibly disappointing from start to finish. Charles was great to deal with. He promptly sent a video walk-around of the 2023 Toyota Sienna XSE and explain disappointing from start to finish. Charles was great to deal with. He promptly sent a video walk-around of the 2023 Toyota Sienna XSE and explained that, due to demand, the advertised sticker price was likely the best available. The following morning we worked with Scott, who again confirmed the sticker price (plus fees) was their "tightest price." We agreed to purchase the vehicle at full asking price and, after being asked whether we would finance or pay cash, explained we were open to either depending on the final numbers. When Scott said he needed a payment method to process the deposit, we chose cash. He took our credit card over the phone and asked for our explicit authorization to process the deposit, which we provided. Only then were we told by manager Max that the vehicle was "finance only"—a condition that was never disclosed in the advertisement or mentioned during any prior conversations. We offered to finance with a large down payment if required to complete the sale and were promised a call back. Instead, after hours of chasing updates ourselves, we were told the vehicle had been sold. We were then informed that our deposit had never actually been processed and was only considered a "hold" or "show of intent," despite being asked for our credit card and consent to authorize a deposit. Throughout the day we were repeatedly promised callbacks from management that never came, spent extended periods on hold, and received inconsistent explanations about the dealership's policies. At the end of the day, this dealership had a vehicle we wanted, we agreed to pay exactly what they were asking, we provided our credit card, authorized what we were told was a deposit, and trusted them with our personal financial information. Whether they now choose to call it a hold, a deposit, or a "show of intent" doesn't change the outcome: we did everything they asked us to do, and the vehicle was still sold out from under us. Unfortunately, our trust was completely lost. The poor communication, changing terms, and lack of accountability turned what should have been an exciting purchase into one of the most frustrating dealership experiences we've ever had. Based on our experience, we cannot recommend Go Richmond Subaru to anyone looking for an honest, transparent, and professional buying experience. More

This review is with special reference to DAMON WONG. He assisted me from the start (during the time of the service) with all my questions and frustrations! He explained and recommended different options He assisted me from the start (during the time of the service) with all my questions and frustrations! He explained and recommended different options. He treated me with respect and helped me beyond the standard as I am 81 and not up to date with all the modern technology. I bought my Legacy in Richmond in 2010 and have had it serviced every year. The previous Subaru owners even gave me me one free service a few years ago. My Subi rolled over to 60,000 km a few months ago. I am still allowed to drive (!) by the Government and will therefore continue using only a Subaru dealer once a year for the services. I hope that I will always meet with SUCH A FRIENDLY, KNOWLEDGEABLE, HELPFUL young man as DAMON at the Service counters! More

Becareful of trading in your car here. Canadian black book trade in value valued my car at $17-21k. My car is retailing at $25k. When I inquired about a new Subaru Ascent - we were quot Canadian black book trade in value valued my car at $17-21k. My car is retailing at $25k. When I inquired about a new Subaru Ascent - we were quoted $8000 on our trade in. Not even close. I went to Open Road Auto Group and received $19k on the same car for a trade in. The sales manager is delusional or taking advantage of the ethnic population in that community. Shame on them! Or perhaps that's how they do business? If so - they should just state that I don't like taking cars in for trade-ins so I have to low ball you instead. More

One really has to question their integrity. Soliciting a quote on a 2025 Crosstrek Limited and they come (Matthew) with a quote $2,300 more than advertised with a host of bogus fees … then war Soliciting a quote on a 2025 Crosstrek Limited and they come (Matthew) with a quote $2,300 more than advertised with a host of bogus fees … then warn me the quote isn’t firm because of tariff potential. The cars are imported from Japan and there is no threat of tariffs. Bottom line … put your wallet in your front pocket when dealing with this dealer. More

The sales guy was alright but once they close the sale the aftersale service was horrible. So many underpromises. Was advised they would detail our car (valued at $890???) but it was obviously not done wh the aftersale service was horrible. So many underpromises. Was advised they would detail our car (valued at $890???) but it was obviously not done when we were ready to pick up the car. Floor mats were wet and it was clearly not vacuumed and dusty/crusty corners. Fine, they made it sound like we would leave with full tank of gas, this was not the case. The worse part was we were forced to book a service appointment with richmond subaru. We don't live in richmond, their servicing is obviously unreliable with their xxxx detailing - we refused and our sales guy said he would not get paid otherwise...and we can book it then cancel. This made us feel so awkward and uncomfortable. What kind of process is this with the dealership??? Would never recommend this dealership. More

Recently purchased an Outback Onyx from this location, Benson was patient and not pushy, gave me a good deal and he was very quick to respond to messages as well as did his due diligence following up to c Benson was patient and not pushy, gave me a good deal and he was very quick to respond to messages as well as did his due diligence following up to check on satisfaction. Christina also helped me pay for my license plate since they didn't have many options available on the day of. Thank you! More

Do not trust anything anyone tells you in this dealer. Other reviews were right about them being very patient and not pushy. However, everything they do is suspicious. They will sell you a premium insuran Other reviews were right about them being very patient and not pushy. However, everything they do is suspicious. They will sell you a premium insurance plans that works to your advantage, and they will tell you they are giving you huge discounts for the car. They will even sound like they are explaining the full extent of each contract you are getting yourself into! But what I have realized (from my painful experience) was that they did not show me the full contract. They only slyly showed me parts of the contract that looked like the entire document, asked me to sign it, and then REFUSED to give me a copy of the contracts that I signed. After 3 weeks of follow up, with texting, calling, and finally visiting them in person, they finally reluctantly gave me the contract, and it was only then that I saw that the premium plan and the contract I got myself into were not premium at all, and the price was not the same as they claimed. THEY ARE THE MOST DISHONEST TEAM THERE COULD BE, and it does not only limit to the Sales team, but also the Finance Planner More

I recently bought a Subaru Onyx from Richmond BC Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and B Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and Benson did a great job helping me buying my new car This place was fantastic! Smoother car buying experience Date: 2024-05-09 More

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want prote battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy. More