Red Deer Toyota

Title: Disappointing Service Experience I recently had my vehicle serviced at Red Deer Toyota's service station, and I must say that I was disappointed with the overall experience. I went in for a routine my vehicle serviced at Red Deer Toyota's service station, and I must say that I was disappointed with the overall experience. I went in for a routine service at 7.30 am, 13th October expecting a smooth and efficient process. Unfortunately, my experience left much to be desired. One of the most significant issues I encountered was the lack of communication. I repeatedly called for updates throughout the day, but I received vague or no responses. This lack of transparency and communication left me feeling frustrated and in the dark about the status of my vehicle. Moreover, the invoice I received mentioned a complimentary car wash that I never received. This discrepancy between what was promised and what was delivered was particularly frustrating. While I understand that service stations can be busy, I believe that transparency and communication should be a fundamental part of the customer experience. The lack of these essential elements made my visit to Red Deer Toyota's service station a frustrating one. The receptionist at the customer service having seen the trauma i went through promised to put my complains through to the GM and she's sure the GM would contact me. Its about 3 weeks now and no one has said anything. Maybe a leadership question. I hope that my feedback can help the service station improve in the future and provide a better experience for their customers. It's essential for businesses to be honest and transparent in their interactions with customers, and I hope my review can contribute to this goal. More

I want to thank the entire team of Toyota for helping me and my family even the deal didn’t go through they still manage to help me but thank you and my family even the deal didn’t go through they still manage to help me but thank you More

Amy Larson was very helpful and knowledgeable when we purchased our used vehicle. Her service is clearly 5 out of 5-Excellent purchased our used vehicle. Her service is clearly 5 out of 5-Excellent More

Thank You Amy for making us feel like we have known you forever!! The service was outstanding, made the process so easy for me. I love my new to me car and would deal at Red Deer Toyota again in a heartbea forever!! The service was outstanding, made the process so easy for me. I love my new to me car and would deal at Red Deer Toyota again in a heartbeat. Thanks Also to Cory, great service. More

I want to thank both Ryan D. and Amy L. for their outstanding attention they provided to me. This extends from sales, customer service, the service center and delivery. You g and Amy L. for their outstanding attention they provided to me. This extends from sales, customer service, the service center and delivery. You guys did a great job and I will not hesitate to share my experience with others. The truck was as they described and they did what they said they would do....Perfect. Thanks and Merry Christmas. More

Brent and Ryan in sales were awesome to deal with. I have concerns that their finance team has zero clue what registries requires when selling a vehicle. I had to pay to have my deceased husband’s nam I have concerns that their finance team has zero clue what registries requires when selling a vehicle. I had to pay to have my deceased husband’s name removed from my registration to trade in my vehicles. If I had sold my vehicles privately I wouldn’t have had to pay for this extra expense. Too bad the papers were already signed. I would have went to a different dealership. More

They did some of the work and Increased repair bill by almost 100% above original quote. almost 100% above original quote. More

Buying my new to me suv was a great experience. Mo our sales guy was awesome. Would recommend dealership for sure sales guy was awesome. Would recommend dealership for sure More