Rally Subaru
Edmonton, AB
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238 Reviews of Rally Subaru
I had a great experience getting my new vehicle after a few years. Simona and Sean did an amazing job! There was no pressure at all, and they took the time to explain everything to me. The whole process wa few years. Simona and Sean did an amazing job! There was no pressure at all, and they took the time to explain everything to me. The whole process was transparent and easy to deal with. Thank you! More
Unfortunately all the negative reviews are true. I’d really hoped that I’d be able to purchase a car at this dealership as it would be convenient, but the high pressure sales tactics, deceptive clai I’d really hoped that I’d be able to purchase a car at this dealership as it would be convenient, but the high pressure sales tactics, deceptive claims, and overall unprofessionalism made it impossible. I worked with Simone and while she was initially nice and quite sweet it became clear very quickly that she wanted me to sign the paperwork as quickly as possible. In our last conversation she pressured me to come in to the dealership as soon as possible to make sure the car is reserved for me. When I asked for more time she became irate and accused me of not respecting her time with her daughter. It was by far one of the most bizarre and unprofessional experiences I’ve had at a dealership. Even in a personal context being treated like that would be shocking, so I was very taken aback to see that from a person in a sales role. Always be aware of what these sales people can and cannot do and don’t be afraid to report their conduct to AMVIC- I know I won’t be. More
I was having some issues finding some powers for my older Subaru. After calling Rally Subaru and sparking to Doug I had all my issues resolved. Doug went above and beyond beyond to help me. It’s so refreshin Subaru. After calling Rally Subaru and sparking to Doug I had all my issues resolved. Doug went above and beyond beyond to help me. It’s so refreshing to see this type of customer service still exists today. 6/5 Stars is more appropriate. Thanks Doug again. The customer service you offer is a rarity these days. More
The lying. They told me I'd get extended crossbars on my car. I didn't. I left a message with the dealership receptionist saying I'd gotten the wrong crossbars They told me I'd get extended crossbars on my car. I didn't. I left a message with the dealership receptionist saying I'd gotten the wrong crossbars and they did not call me back. They did, however, send me an email two weeks later offering a referral bonus, so that was important enough for them to reach out. Meanwhile, I'd learned that my car wouldn't take the kind of crossbars they'd sworn I'd get. But what do they care about that? Lie, make the sale and move on. They also told me I'd get one key fob replacement per year with this car, for the first three years. Well, I happened to lose a key a month after purchase so I was sure glad I had that. Except, no I don't. Another lie (and three people heard it, so I'm not imagining things.) All they care about is the sale, after which you're ghosted and they refuse the things they offer. The sales guy did offer to "make it right" about the crossbars after I told him they were the wrong bars, but he did it at the end of a scolding email where he said he didn't know they were the wrong bars because I didn't tell him (again, I left a message with the receptionist and heard her typing it in, so I very much doubt this story) and then complained because "I called you once and you said "why are you calling?" The reason on that was, I'd told him I didn't like phone calls and preferred email unless it was urgent and he ignored what I said--should have taken that for the red flag it was. So, yeah, he didn't get back to me about the crossbars until I called him out for ghosting me for weeks, then scolded me for two paragraphs before grudgingly offering to "make it right"... though I don't see how when the crossbars I wanted wouldn't work. I even said in his office, "If you can't do the extended, I'll get after market" and he said, "No, you're not going after market!" Believe me, now I'll be going after market for EVERYTHING my car needs, and I sure won't be dealing with Rally Subaru. By the way, they forced me to sit through a twenty minute speech on their extended warranties after I repeatedly said I didn't want them, as if I'd gone to a time share sales pitch in Florida. Sure glad I held my ground in the fact of that barrage, because I have no doubt my warranty coverage would be no different from the supposed key fob replacements or extended crossbars. Vapour. More
Ashton was an eager and helpful salesperson when purchasing my used vehicle, along with Rami and the rest of the team who had my back for the rest of the process. I thank them all. purchasing my used vehicle, along with Rami and the rest of the team who had my back for the rest of the process. I thank them all. More
Got a Hybrid Crosstrek. What a fun ride. Igor is a very good professional no pressure salesman. I would recommend the dealership and the salesman. What a fun ride. Igor is a very good professional no pressure salesman. I would recommend the dealership and the salesman. More
Excellent service provided by Rami Jamal-General Sales Manager and Kabir Sidhu-Product Advisor. We were waiting for our car about 6-7 months. But it is worth it. We are very pleased with our car: 2024 Manager and Kabir Sidhu-Product Advisor. We were waiting for our car about 6-7 months. But it is worth it. We are very pleased with our car: 2024 Subaru Outback Premium XT Wagon. We recommend this dealership to every one who wants a professional and honest service. More
An online vehicle purchase can be daunting. Tristen and Rami were there to answer all my questions and ensure I got a fair deal. My Outback was delivered to my doorstep…. no stress, no hassle Tristen and Rami were there to answer all my questions and ensure I got a fair deal. My Outback was delivered to my doorstep…. no stress, no hassle. Honestly haven’t had such good customer service in a long time. Loving the Outback too…! More



