Plaza Kia

Plaza Kia responded

Thank you very much for your review and recommendation. Dustin always puts his customers at ease and ensures that they have everything they need to be ready to drive away in their new car.

Plaza Kia responded

We are very sorry for your experience in contacting us. We have experienced a technical issue with the delivery of some messages and this should be resolved by now. Again, we apologize and hope that this experience will not dissuade you from allowing us to fulfill your vehicle requirements. Please give Isabel a call at 905-763-3688 to discuss the Kia Soul you are interested in.

Plaza Kia responded

Understanding your new car is very important to allow you the confidence to drive safely and to appreciate the purchase you have made. Dustin makes a point to be certain that his customers always understand the technology and in-car systems so they can tell their family and friends all about their new car. Thank you for your review and your recommendation.

Plaza Kia responded

Thank you very much for your review. Monty is great at explaining what the repair and maintenance services you need are all about so you fully understand how we take care of you and your vehicle. Thank you for being a valued customer!

Plaza Kia responded

Thank you for your review. Joe is a great person and that carries over to his outstanding attention to his customers. We are sorry you feel that our service costs are not as expected. please feel free to give us a call and we can discuss the specific service topics with you.

Plaza Kia responded

Thank you for your 5-star review. At Plaza Kia of Thornhill we work hard to keep our customers satisfied and we are happy that your experience with Adam deserved such a great shout-out. Thank you for your continued business. We look forward to being of service to you again.

Plaza Kia responded

Hi Toraj Azadeh. We are quite surprised by your review. We do not want to discuss your personal information online, anywhere, but we must respond to clarify this issue. As you know, when you purchased your original vehicle a few years ago we worked hard to have you approved for financing, and recommended the purchase solution you required at that time. When you traded in that vehicle for your current one, we recommended that you keep the same types of additional protection that you had on the first one. And you did. When you decided, for whatever reason, that the extra protections were too expensive (after agreeing to the deal we fully presented and disclosed to you) we worked with you to help them be removed and refunded. As these are protections purchased from a third-party and not directly from us, this process did take some time, and that was out of our hands. We worked hard to satisfy your changing requirements and hope that you will continue to be a valued customer in the future.

Toraj responded

now is me the one who surprised, because i never came to you to trade my car, you knew very well i loved my first car wich was low mileage and full option and i never want to trade or sell it, the only reason i came to you second time was my co signer, she was about to loosing a deal, because she was trying to get mortgage approval for purchase an apartment but she had a problem because of showing my debt in her credit history . and then me and my brother came to you for changing my cosigner and put under my brothers name, but you said that is not possible and we have to trade the car to be able change cosigner. you took advantage of us to be in rush for my first cosigner, she had one day away to get the penalty .... my first question, is that information true? we could not just refinance my first car and just change cosigner? my second question, do you think is fair some one buy a car from you with all the protections and insurance of 8 years you sell to him for totally 35000 dollar and after less than a year you buy same car from him for 9000 dollar? what happens to all the money i paid for insurance and protections i bout for 8 years for the first car? is that fair too? is that professionally normal in car business the sells persons give wrong information, and play with people fate and dignity? or that is just you mr riahi ? i went omvic and right after the trade and i talked to very nice lady name crystal johns and we check black book together and we fined out that kia uptima car low in mileage and fully option cust minimum 17000 dollar and she copied the page of black book for me and with nice letter i sended to jeneral manager of kia plaza in richmond hill and i asked very nicely to do something for difference wich was 8000 dollar and i explain what happening in my family because i couldn't explain to my wife and kids how this deal happened , but the manager didn't even respond me, then i speak with sells manager mr joe fishetti , and he did nothing neither . this is not something i can forget because every single time i drive this car i review the hole story in my mind. and i promise you this kind reputation definitely going back to you and because of you it will back to your company as well . :)

Plaza Kia responded

Thank you for your 5-star review. At Plaza Kia of Thornhill we work hard to keep our customers satisfied and we are happy that your experience with Jenny was a positive one.

Plaza Kia responded

A solution is coming but it is not as simple as it seems. We recognize that accessibility is not at the level expected and appreciate your patience.

Plaza Kia responded

Thank you for your positive review. At Plaza Kia of Thornhill we work hard to keep our customers satisfied and we are happy that your experience with Isabel and Derah has earned your recommendation. We look forward to being of service to you again.