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Plaza Kia
Richmond Hill, ON
239 Reviews
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Showing 239 reviews
February 15, 2018
Best service - best experience After shopping around to buy my 2018 Kia Sorento finally I found a place I could trust. I had the best experience from beginning and I defiantly reco After shopping around to buy my 2018 Kia Sorento finally I found a place I could trust. I had the best experience from beginning and I defiantly recommend this dealership to everyone . More
by Rose6060
Employees Worked With
Allan Riahi
February 01, 2018
Unreliable service all the way through. We purchased our Kia Rio from Plaza kia several years ago. In the beginning we would bring our vehicle in for service at Plaza Kia, but learned quickl We purchased our Kia Rio from Plaza kia several years ago. In the beginning we would bring our vehicle in for service at Plaza Kia, but learned quickly that we would receive poor and unreliable service and decided to try another location. In the end we were unsatisfied with these locations as they all seem to operate in a similar way. Today my husband took our car back to Plaza Kia for service as a last attempt. My husband informed the representative that he has a very bad back injury and cannot stand or sit for long, the representative assured him that they would have a shuttle promptly to help him get home. Not only was the shuttle gone, but my husband took an Uber home and was then promised a shuttle would pick him up from home when the car was ready. The shuttle did not pick him up although he was ready and waiting, and instead Plaza Kia asked him if he could meet them half way to the location which was not a possibility for someone that can barely stand. After everything was said and done, Plaza Kia ordered him an UBER pool to get back to their location, they could not even give him a direct ride in an effort to save themselves $10. Our car has no shocks now and although it should be covered under our warranty, Kia is refusing to do the work, and we have been quoted up to $2000.00 to get the job done!!!!! The customer service rep we spoke with on the phone had the nerve to tell my husband that “he has been in customer service for a long time, and that my husband was being a difficult and BAD customer” all because of his attempts to have Kia cover what they rightfull should!! I am literally speechless at the lack of professionalism here, as I have read in other people’s reviews too, we are SICK AND TIRED of being treated like we’re the bad guys and unfortunately we’ve just gotten used to bad experiences at Kia so much so, that it’s barely worth complaining about anymore. I feel others should be forewarned before buying a Kia, especially from Plaza Kia. Our car has sadly been the most pleasant and reliable thing about this entire company!!! The best part is that they have contacted us about 4 times to try and bring us in to sleazily trade out our old car for a new one with comparible rates. The rates were NEVER comparable, and we felt Kia completely wasted our time all in an effort to try and make another sale. We will NEVER buy another Kia, As they make every other car company out there look incredible next to them. Keep saving those pennies guys, great work. More
by Berkley m
Employees Worked With
Adam Stein
January 31, 2018
Exceptional customer service Thank you to Dustin Stein - he provided exceptional customer service. We are very happy with our new car. Dustin was patient, forthcoming with infor Thank you to Dustin Stein - he provided exceptional customer service. We are very happy with our new car. Dustin was patient, forthcoming with information, friendly and very considerate of our needs. I would recommend him without hesitation. Nice to deal with someone so communicative and sincere. More
by EJK
Employees Worked With
Dustin Stein
January 08, 2018
Good Customer Service I found everyone at Kia to be friendly and outgoing. It was nice to be greeted by such a wonderful receptionist. She is friendly and outgoing and made I found everyone at Kia to be friendly and outgoing. It was nice to be greeted by such a wonderful receptionist. She is friendly and outgoing and made sure we felt welcomed. Dustin right from the beginning was friendly and felt his sincerity towards what I was looking for and brought me to the right car first shot. He did not push and I really liked that. Dustin got the right car for me. I am a tough cookie (I hope) and we were able to negotiate with ease. I did not feel that the "game" was out of control. He also took the time to explain the paperwork. He is a nice guy and I recommend him as a sales person. More
by Ilayna Harris
Employees Worked With
Dustin Stein
December 26, 2017
Great experience buying new car Dustin is very friendly and sure knows how to give the best service! He made sure I get the financing price I want. Best experience buying a new car. Dustin is very friendly and sure knows how to give the best service! He made sure I get the financing price I want. Best experience buying a new car. More
by tnah930129
Employees Worked With
Dustin Stein
November 28, 2017
Top marks for this dealership. I’m impressed with the performance of this Kia Team. Billy Kim was excellent. He worked diligently to make the transaction happen. This dealership sho I’m impressed with the performance of this Kia Team. Billy Kim was excellent. He worked diligently to make the transaction happen. This dealership should be a beacon to other Kia dealerships. Michael King was also very key to making this a pleasant experience. I recommend this dealership to all.. great work Plaza Kia! More
by Bob8779
Employees Worked With
Billy Kim, Michael King
November 10, 2017
Great Deal!!!! It's been 2 months since I picked up my new kia from this dealership, and am loving the car. Had a great experience leasing the vehicle. SEAN was our It's been 2 months since I picked up my new kia from this dealership, and am loving the car. Had a great experience leasing the vehicle. SEAN was our salesperson and was very helpful for the entire process. He is a very honest and caring individual, and made sure everything about the car was to our liking. Pickup experience was great, and I would definitely recommend this dealership to my friends. Thanks! More
by john cohen
Employees Worked With
Sean Shalchian
November 09, 2017
Dustin is so Helpful and really a good advisor. Dustin provided us with a good recommendation, even though we were in doubt at the beginning but I am happy we listened to him and would like to thank Dustin provided us with a good recommendation, even though we were in doubt at the beginning but I am happy we listened to him and would like to thank you Dustin. More
by Behzad Amini
Employees Worked With
Dustin Stein
October 28, 2017
Best place to buy a car ,great service I really enjoyed dealing with Dustin he was patient with me and answered all my questions and he always had a beautiful smile that made me at ease  I really enjoyed dealing with Dustin he was patient with me and answered all my questions and he always had a beautiful smile that made me at ease 👍 More
by Jeneffer
Employees Worked With
Dustin Stein
October 27, 2017
Great experience I really enjoyed dealing with Dustin and would recommend him. I was a tough customer because I was really taking forever to make a decision, and he wa I really enjoyed dealing with Dustin and would recommend him. I was a tough customer because I was really taking forever to make a decision, and he was so patient with me, giving me the time I needed to feel comfortable. He was friendly and helpful. More
by Tania Freedman
Employees Worked With
Dustin Stein
