Plaza Kia

Service Dept - brought Kia Soul to Service Dept because battery was not healthy. Replaced my battery. Charging System Warning light was on. 2nd visit replaced alternator. Few days later battery was dead. 3 battery was not healthy. Replaced my battery. Charging System Warning light was on. 2nd visit replaced alternator. Few days later battery was dead. 3rd visit performed tests and reported everything was fine! Few days later, battery was dead. 4th visit car was left overnight at the site replaced battery with new one. They said they should have performed diagnostic tests on 1st visit but they had not recommended it on 1st visit. The management did not welcome feedback and concluded they did nothing wrong! suNever visit this dealership!!!!! 2 Thumbs down! Need more thumbs!!!! More

Adam and Gisoo helped me during my visit and have nothing to say but positive things about my experience. they went above and beyond to ensure my needs were met. They were patient and did not force any sale to say but positive things about my experience. they went above and beyond to ensure my needs were met. They were patient and did not force any sale without giving me time to evaluate our purchase. I would hesitate to recommend Plaza KIA to any prospective buyers. More

I was interested to view a vehicle that I saw online reception set me up with a sales rep that I did not want to deal with and asked to give me a different sales rep twice during the conversation and wo reception set me up with a sales rep that I did not want to deal with and asked to give me a different sales rep twice during the conversation and wouldn't accommodate me with that request so I was out the vehicle. More

I really wish I had read these reviews before I purchased a car from this dealer - I would have gone elsewhere. I purchased a 2018 Sportage and after a few weeks found out that the back routers needed to be a car from this dealer - I would have gone elsewhere. I purchased a 2018 Sportage and after a few weeks found out that the back routers needed to be replaced. The brakes were making a noise so I took it bake to Plaza and had them look at it - someone was supposed to get back to me the next day to arrange a day to have them replaced and no one EVER called back even though I called the service department several times and left a voice mail for the general manger. I also called Kia Canada and still no one called to resole the issue. I took the SUV to my personal mechanic and had them go over the entire vehicle. Plaza will not ever touch my vehicle again they are dishonest and rude beyond belief. More

Why do they make appointments?Every time I go to get Why do they make appointments? Every time I go to get service, I make an appointment and they they make me wait 2 hours before taking my car. What’ Why do they make appointments? Every time I go to get service, I make an appointment and they they make me wait 2 hours before taking my car. What’s the point of an appointment? More

This Auto Group is completely out to lunch, they have no clue how to deal with people...at the end of the day you are dealing with people not freaking xxxxxxx robots!!! clue how to deal with people...at the end of the day you are dealing with people not freaking xxxxxxx robots!!! More

DO NOT DO BUSINESS WITH PLAZA KIA!!! I bought and fully serviced my 2017 Sorento SX+ at Plaza. 3 years ago, at 50k km, they changed my oil but didn't tighten the oil pan plug enough. On my drive to Michiga serviced my 2017 Sorento SX+ at Plaza. 3 years ago, at 50k km, they changed my oil but didn't tighten the oil pan plug enough. On my drive to Michigan that following weekend, the plug fell out and I was spraying oil onto cars behind me. Thankfully it happened just prior to the West Lorne Onroute on the other side of London. All of the oil drained sitting at the rest stop!!! I had the car towed to London Kia, where they did a superb job of shampooing the engine bay and undercarriage before the car was brought back to Plaza Kia for pick up. Although I should have left Plaza at the time, I met Service Advisor Seth Pahlavan, who massaged and restored my relationship for the next three years. He was fantastic. He left abruptly in the last few months. I booked a Service 1 with Adam Stein, Service Manager and member of the family that owns Plaza Group of dealerships. I also asked for them to price match tires under Kia Canada's Price Match Promise on their website and inspect my OEM Michelin tires, as they are a registered Michelin dealer and I had an open claim file with Michelin. Service Advisor Brenda Lipton told me she would follow up on both and get back to me. Neither during the service visit, nor with my three follow up calls, did Brenda take the Michelin file number I had offered her. She told me their parts manager spoke with their Michelin rep and that Michelin would contact me. She told me that the tires I priced were below their cost. Impossible, as two shops gave me quotes within $30 of each other. I spoke with Adam Stein, who said he would get back to me the following Monday, but never did. Several voicemails and emails to Adam have gone unanswered in over a week. Not surprising, as even though I have dealt with Adam on many occasions, on several occasions he walked right by me at the dealership without acknowledging me. Brenda's service level is unacceptable. I hope that the other Plaza Group dealerships aren't run this way, in which case the family needs to set Adam straight on how he runs the dealership and customer relationships. I am not returning to Plaza Kia and strongly discourage anyone from doing business with them. More

Think long and hard before buying a used car from this dealership. I did and despite it being certified, two months after purchase it refused to start due to a dead battery. The +ve battery clamp was seve dealership. I did and despite it being certified, two months after purchase it refused to start due to a dead battery. The +ve battery clamp was severely corroded and had to be replaced and a new battery was needed as the old battery would not hold a charge The dealership would not accept any responsibility for the problem, ascribing it to normal wear and tear. Im out of pocket $520 in all. Be warned! More

Entered a lease contract. They were nice but they basically deceived me, took advantage of my trust. I explicitly said I want a $0 down payment. They put the "Kia pays for me" promotion as my down p basically deceived me, took advantage of my trust. I explicitly said I want a $0 down payment. They put the "Kia pays for me" promotion as my down payment without telling me. I went home without a copy of my signed contracts. Repeatedly asked them to provide but they took 5 days (until I said I'm terminating the contract) to provide me... They include the Plaza protection package without my consent. How did I find out? I lost my job due to COVID 19, so I kindly asked them whether I can postpone my lease. They told me they can have Kia pays for me for 3 months but my monthly lease is going to go up!! I then realized they put the Kia promotion as my down payment without my consent. I have lost trust with this dealership as they have exploited my trust. I have also consulted OMVIC and they told me to walk away from the lease since I haven't taken possession of the car yet. I believe I won't be able to get back my initial deposit but I'd rather treat it as a payment for the lesson learned than going through the hassle fighting with them. If they want further money from me or Fxxk up my credit score I'm gonna get OMVIC involved and get my bankers and lawyers friends involved. BUYERS AVOID. More